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Remote Msp Help Desk Jobs in Michigan (NOW HIRING)

centralins

Middle Market Underwriter

Lansing, MI · Remote

  • Medical

  • Retirement

Lancing, MI Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

centralins

Middle Market Underwriter

Lansing, MI · Remote

  • Medical

  • Retirement

Lancing, MI Work Model: Remote Position type: Full time - salary We're a team of employees ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

Alteryx

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

No matter your role, the work you do will help organizations move faster, see more clearly, and ... Navigate deal desk, legal, and discounting guardrails efficiently. * Ensure smooth handoffs and ...

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All JobsMsp Help Desk JobsRemote Msp Help Desk JobsRemote Msp Help Desk Jobs in Michigan

Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Michigan?

The most popular types of Msp Help Desk jobs in Michigan are:

What are popular job titles related to Remote Msp Help Desk jobs in Michigan?

For Remote Msp Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Michigan look for?

The top searched job categories for Remote Msp Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote Msp Help Desk jobs?

Cities in Michigan with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you

Bristol West Spanish Bilingual Customer Service Associate: Kansas City Grand Rapids OKC FL

Farmers Insurance

Caledonia, MI • Remote

$18.23 - $20.66/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Farmers Insurance rating

7.6

Company rating: 7.6 out of 10

Based on 334 frontline employees who took The Breakroom Quiz

211th of 309 rated insurance

Job description

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning,  equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Remote ( #LI-Remote )

Department Overview
  • Start Dates: Monday, October 19, 2026
  • Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time, 3 weeks.
  • Starting Pay: $18.23-$20.66 per hour, based on geographic location and experience.
  • Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.
  • Work Location: This is a fully remote position. Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities.
    • 5665 North Kraft Lake Drive, Caledonia, MI 49316
    • 10200 Abilities Way, Kansas City, KS 66111
    • 7340 W. Memorial Road, Oklahoma City, OK 73142

Applicants who live outside 50-miles will still be considered if they reside in the state of Florida. 


A dedicated workspace, including a desk and chair, free of noise and distractions, and a stable high-speed internet connection is required.

A Day in the Life of a BW Claims Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

  • You're the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
  • Working remotely, you'll take inbound calls from the comfort of your home, with access to a variety of shift options.
  • You guide customers through the claims process, setting clear expectations and helping them feel at ease.
  • Accuracy and attention to detail are essential, and you'll be fully trained to document each interaction with care.
  • You're part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.
Essential Job Functions
  • Responds to inbound telephone inquiries in a Claims Contact Center.
  • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
  • Provide customers with an explanation of the claim process.
  • May authorize services such as road side assistance and rental cars.
  • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
  • Ensures all customer interactions are clearly and accurately documented in the claim file.
  • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Key Qualifications
  • Effective communicator with strong active listening skills
  • Highly proficient in written and verbal English
  • Bilingual in English and Spanish, with fluency in both written and spoken communication
  • Consistently takes ownership of actions, decisions, and outcomes
  • Flexible and adaptable in dynamic, fast-paced work settings
Experience & Skill Requirements
  • Technically proficient, with the ability to navigate multiple systems and windows simultaneously
  • Typing speed of at least 30 WPM with 90% accuracy
  • Customer service experience is highly preferred
  • Remote contact center experience is a plus, but not required
Education Requirements
  • High School Diploma or equivalent required.
Physical Actions & Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - MI - Grand Rapids, US - FL, US - KS - Kansas City, US - MI - Caledonia, US - MO - Kansas City, US - OK - Oklahoma City

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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