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Remote Msp Help Desk Jobs in Michigan (NOW HIRING)

Thrive

Systems Administrator

Holland, MI · On-site +1

... help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their ... Position Overview System Administrators provide remote support across diverse, multi-tenant ...

AAA Auto Club Group

Virtual Travel Agent

Dearborn, MI · On-site +1

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to help members and nonmembers create memorable travel experiences. In this remote role, you'll ... Support from Air Desk and Inside Sales Agents. * Interactive group system that provides a seamless ...

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Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Michigan?

The most popular types of Msp Help Desk jobs in Michigan are:

What are popular job titles related to Remote Msp Help Desk jobs in Michigan?

For Remote Msp Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Michigan look for?

The top searched job categories for Remote Msp Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Remote Msp Help Desk jobs?

Cities in Michigan with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you

LPN - Advanced Care Planning Specialist, Remote

Aledade PBC

Detroit, MI • Remote

$28.85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

Join Aledade's growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high-impact patient advocacy. As an LPN - Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end-of-life care conversations and secure their medical wishes from the comfort of your home office.
 
This full-time position features structured 8-hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance. Additionally, to support our patients during peak periods, voluntary overtime may be solicited during high-volume months, giving you the opportunity to boost your earning potential while helping families when they need it most.
 
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones. 
Primary Duties:
  • Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care
  • Educate patients and families about medical interventions-such as feeding tubes, mechanical ventilation, and CPR-in simple, understandable terms so patients and families can make informed decisions.
  • Accurately document details of the conversation within 48 hours to generate state specific advance care planning documents.
  • Provide patient support via incoming patient calls, documentation review support, and special projects when needed
  • Maintains knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s
  • Other duties as assigned 
Minimum Requirements:
  • Licensed Practical Nurse ("LPN"): Certificate or Diploma in Practical Nursing
  • Current and unrestricted LPN license
  • 2+ years' experience as an LPN or relevant experience
  • Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression
  • Demonstrated ability to adapt to shifting priorities and fast-paced environments
  • Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
  • Ability to navigate between multiple systems while speaking with Patients.
  • Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
  • Strong time management skills and attention to detail
  • Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.
Preferred Qualifications:
  • Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications; Advanced Care Planning knowledge & experience
  • Inpatient hospital experience including ICU or emergency medicine
  • Spanish speaking experience 
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
$60,000 - $60,000 a year
Hourly Range: $28.85 an hour base + bonus + equity
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience.
#LI-CT1

Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
 
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
 
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
 
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
 
At Aledade PBC, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
 
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at  https://www.aledade.com/privacy-policy-applicants
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.
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