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Remote Manufacturing Technical Support Jobs in Oregon

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Oregon?

For Remote Manufacturing Technical Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Oregon look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Manufacturing Technical Support jobs?

Cities in Oregon with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Senior Staff Manufacturing Systems Engineer

Agility Robotics

Salem, OR • On-site, Remote

$91K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
About Agility Robotics:
Agility Robotics is revolutionizing the way robots interact with the world. Our flagship humanoid robot, Digit, is the first to be sold for deployment in human environments at scale. We are a team of visionary engineers and scientists passionate about building robots that move, adapt, and work alongside people in real-world settings. Agility is committed to creating breakthrough technologies in mobility, dexterity, and human-robot collaboration that make work safer, more productive, and more fulfilling.
About the Role:
The Senior Staff Manufacturing Systems Engineer is a senior individual contributor and senior technical lead within Operations Engineering. Reporting to the Director of Operations Engineering, this role leads the design and implementation of manufacturing system architecture - ensuring that production, test, and automation systems are built to requirements and designed for scalability, quality, and operational efficiency.
As a leading technical expert in manufacturing systems integration, this role provides cross-functional technical leadership across Manufacturing Engineering, Test Engineering, NPI, Automation, and IT/Software teams, while staying hands-on with the floor issues that block production. This role shapes how complex robotic and mechatronic products are built, tested, and scaled from prototype to high-volume production.
Key Responsibilities:
Manufacturing Systems Architecture & Strategy
  • Define and maintain the end-to-end Manufacturing Systems Architecture, spanning factory automation, data flow, MES systems, ERP integration, test infrastructure, and traceability frameworks.
  • Partner with the Director of Operations Engineering to establish long-term strategies for smart factory enablement, digital manufacturing, and system interoperability.
  • Translate business and operational goals into scalable manufacturing system requirements and roadmaps.
  • Project Management: Manages manufacturing schedules, budgets, and risk assessments for leadership.

Systems Integration & Design Leadership
  • Lead cross-functional integration of mechanical, electrical, software, and automation subsystems into cohesive manufacturing solutions.
  • Architect interfaces between production equipment, test systems, MES, PLM, and ERP platforms - including active support of the current ERP migration (Micus to NetSuite), ensuring quality, non-conformance, and traceability data flow correctly into the new system.
  • Oversee technical reviews, design validation, and readiness assessments for new manufacturing system deployments.
  • System Integration: Connects factory floor equipment with global supply chains and digital platforms.

Operational Readiness & Scalability
  • Drive system-level readiness for new product introductions (NPI), ensuring manufacturing systems support ramp readiness and high first-pass yield.
  • Work directly with the NPI Manufacturing Engineering team on active build issues - e.g., subsystem (actuator, torso, leg) build bottlenecks, work-instruction and redline backlogs, and DFMEA/traceability gaps - providing systems-level solutions, not just architectural guidance.
  • Collaborate with Manufacturing, Quality, and Test Engineering to optimize workflows, eliminate bottlenecks, and standardize processes.
  • Champion manufacturability and maintainability through design-to-build principles and lifecycle systems thinking.

Technical Leadership & Mentorship
  • Serve as a senior technical resource and advisor for manufacturing system design and integration decisions.
  • Mentor engineers across multiple disciplines, raising the overall technical capability of the organization.
  • Influence cross-departmental standards, documentation practices, and system-level verification strategies.

Innovation & Continuous Improvement
  • Drive implementation of digital manufacturing tools (e.g., MBSE, digital twins, automated data analytics, and predictive maintenance).
  • Evaluate and deploy new technologies to improve throughput, reliability, and data-driven decision-making.
  • Establish system health metrics and continuous improvement frameworks for factory performance monitoring.
  • Process Improvement: Uses tools like value stream mapping to reduce waste and improve workflow.
  • Data Analysis: Uses data mining to track performance and troubleshoot production bottlenecks.

Qualifications:
  • Bachelor's degree with 12+ years, Master's degree with 10+ years, or PhD with 8+ years of experience in Manufacturing Engineering, Systems Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline, with a focus on manufacturing systems design, integration, and deployment for complex electromechanical or robotic products.
  • Proven record of leading cross-functional initiatives across hardware, software, and operations teams.
  • Expert-level understanding of manufacturing system architectures (MES, PLM, ERP, SCADA, automation controls, test systems).
  • Hands-on experience with ERP/MES platforms in a production environment (NetSuite experience strongly preferred given active migration).
  • Strong communication and leadership skills; able to influence technical direction across teams and executive stakeholders.
  • Willingness and ability to be on-site regularly to support builds, reviews, and floor issues in real time.

Preferred:
  • Experience with robotics, advanced automation, or complex mechatronic assembly lines.
  • Background in model-based systems engineering (MBSE), digital twin implementation, or smart factory systems.
  • Familiarity with data systems (SQL, APIs, data lakes) and software integration for manufacturing intelligence.
  • Demonstrated success scaling systems from prototype to high-volume production.
  • Experience in high-mix, low-volume manufacturing environments.
  • Experience with DFMEA/PFMEA processes and quality traceability systems.

Success Criteria:
  • Delivers a unified, scalable, and data-driven manufacturing systems architecture that supports product and factory growth.
  • Enables seamless integration between design, manufacturing, and test systems, reducing cycle times and improving quality.
  • Establishes clear system standards and fosters collaboration across all engineering functions.
  • Acts as a trusted technical resource, supporting the long-term direction for manufacturing systems capability within the organization, while remaining hands-on for active NPI and production issues.

Why Join Agility Robotics?
You'll be at the forefront of redefining how machines and people coexist. Your work will directly influence the next generation of humanoid robots and how they're built - from the drawing board to the warehouse floor. Join a passionate, multidisciplinary team united by a mission to make robots useful, reliable, and human-compatible.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job, as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give such instructions or assignments.
Location
  • This is a hybrid position based out of our Salem, OR office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.
Anticipated Base Salary Range
$181,000-$236,000 USD
In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
  • 401(k) Plan: Includes a 6% company match.
  • Equity: Company stock options.
  • Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
  • Benefit Start Date: Eligible for benefits on your first day of employment.
  • Well-Being Support: Employee Assistance Program (EAP).
  • Time Off:
    • Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
    • Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
  • On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
  • Parental Leave: Generous paid parental leave programs.
  • Work Environment: A culture that supports flexible work arrangements.
  • Growth Opportunities: Professional development and tuition reimbursement programs.
  • Relocation Assistance: Provided for eligible roles.
  • Annual Discretionary Bonus: Provided for eligible roles.

All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.
Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.

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