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Remote Manufacturing Technical Support Jobs in Oregon

DocuSign

Sr. Technical Account Manager

... support experience * Travel as necessary, approximately 10-20% Job Designation Remote: Employee is ... Technical discipline or extended experience in customer facing technical management roles

Trimble

SQL Support Specialist

Lake Oswego, OR · On-site +1

Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support. Logistics : Location : Portland, OR; Atlanta, GA; or Westminster, CO (4 days in office/1day remote ...

DocuSign

Sr. Director, Support - Strategic Accounts

$212K - $342K/yr

Lead our large global tier 3 technical support operational delivery team that solves complex ... Employee is not required to be in or near an office frequently and works from a designated remote ...

Freudenberg

Global Account Manager

OR · Remote

$165K - $185K/yr

Ensure effective support from regional sales teams ensuring all activities are aligned with the ... Technical Knowledge of Injection Molding and Extrusion Manufacturing Practices. * Understanding of ...

Revvity

Customer Support Specialist- Bioinformatics

OR · Remote

$70K - $80K/yr

Job Title Customer Support Specialist- Bioinformatics Location(s) Akron, Akron, US Remote - AK, US ... Join us as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows) * Proven ... remote-first company, with employees working across time zones and locations. This role does not ...

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Oregon? For Remote Manufacturing Technical Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Oregon look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Manufacturing Technical Support jobs? Cities in Oregon with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Technical Customer Support Representative (Hybrid or Remote)

Technical Customer Support Representative (Hybrid or Remote)

Oregon Tool

Portland, OR • On-site, Remote

$56K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Work Location: Portland, OR
Your Career. Your Impact. Our Future.
At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what's next. With a long history of innovation and a pioneering spirit, we're a global team built on humility, grit, and collaboration - where every voice is valued and every contribution matters. If you're ready to bring your perspective and thrive in a people-first culture, join us and make an impact.
HOW YOU MAKE AN IMPACT
The Technical Customer Support Representative acts as the product technical communication link between the customer and the organization for Oregon Tool's Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool's products, with only the most complex problems needing to be escalated up.
THE DETAILS
  • Product Technical Customer Service
    • Responds to customer inquiries via email, phone, or web with correct part recommendations
    • Provides technical support on product use, maintenance, and troubleshooting
    • Acts as a liaison between customers and product teams
    • Attends training to stay updated on new products
    • Coordinates warranty/goodwill part shipments
  • Administrative Support
    • Assists with internal/external training logistics and event coordination
    • Manages training records and issues certificates
    • Handles shipping of warranty/goodwill parts
    • Performs general administrative duties as needed

QUALIFICATIONS & SKILLS
  • Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent
  • Minimum of 6 years' experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years' experience working in a customer service capacity or related role with outdoor power equipment products
  • Ability to effectively handle a high level of phone and email contact with customers and other employees
  • Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
  • Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
  • Excellent written and verbal communication skills using technical and non-technical terms
  • Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $56,000 to $67,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.
WHAT WE OFFER:
  • Medical, Dental, and Vision Benefits available on day one (no waiting period)
  • 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
  • Retirement Savings Plus Plan*
  • Earn up to 120 hours vacation during your first year of service
  • Paid holidays and one paid Community Involvement Day available per calendar year
  • Tuition reimbursement program
  • Global company with small company feel
  • Casual work attire
  • Complimentary snack and coffee/tea to keep you fueled
  • Onsite cafeteria offering a variety of convenient options
  • Onsite Physical Therapist
  • Onsite Fitness center
  • Public Transit access

*Based on geographic location and company performance.
WHO WE ARE:
Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.
To learn more about our company and history visit us at: https://www.oregontool.com.
Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law.
During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.
#LI-VR
#LI-Hybrid
#LI-Remote

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