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Remote Learning Development Jobs in High Point, NC

NCAT

Part-Time Instructor | Counseling

Greensboro, NC · On-site +1

... program development and assessment. The candidate will be expected to work cooperatively with ... Required License or Certification Is this position eligible for a remote or hybrid work arrangement ...

Aprio

Senior Healthcare Accounting Manager

Asheboro, NC · On-site +1

$115K - $160K/yr

... continuous learning * Identify and implement process improvements to enhance efficiency ... Demonstrated success in business development and client relationship management * Experience with ...

Aprio

Sales Support Project Specialist

Greensboro, NC · On-site +1

$21.75 - $29.50/hr

Manage development of key pursuit proposals with strong attention to detail with high sense of ... Grow professionally in an environment that fosters continuous learning and advancement ...

Aprio

Tax Administration Manager

Asheboro, NC · On-site +1

Mentor tax administrators to work together on goals, development plans, and performance improvement ... Grow professionally in an environment that fosters continuous learning and advancement ...

Aprio

Tax Administration Manager

Greensboro, NC · On-site +1

Mentor tax administrators to work together on goals, development plans, and performance improvement ... Grow professionally in an environment that fosters continuous learning and advancement ...

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$16

$33

$68

How much do remote learning development jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote learning development in High Point, NC is $33.55, according to ZipRecruiter salary data. Most workers in this role earn between $23.17 and $48.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in Remote Learning Development roles, and how can they be addressed?

A common challenge in Remote Learning Development is ensuring high levels of learner engagement when designing courses for online platforms. Team members also often collaborate across different time zones and may face communication barriers without in-person interaction. To overcome these challenges, effective use of interactive multimedia, clear communication strategies, and regular feedback loops are essential. Professionals in this role frequently participate in ongoing training and team meetings to stay aligned on project goals and evolving best practices. Adapting to new technologies and maintaining flexibility are key to delivering impactful learning experiences remotely.

What is a Remote Learning Development job?

A Remote Learning Development job involves designing, creating, and managing online learning experiences for employees, students, or organizations. Professionals in this role develop e-learning courses, training materials, and interactive content using instructional design principles and digital tools. They work with subject matter experts to ensure course content is engaging and effective. This role often requires proficiency in learning management systems (LMS), multimedia production, and educational technology. It is ideal for those with a background in education, instructional design, or digital media.

What are the key skills and qualifications needed to thrive in the Remote Learning Development position, and why are they important?

To excel in Remote Learning Development, you need a strong background in instructional design, curriculum development, and educational technology, often supported by a relevant degree or certification. Familiarity with Learning Management Systems (LMS), authoring tools like Articulate or Captivate, and collaboration platforms is typically required. Excellent communication, creativity, and time management skills enable successful course development and effective remote teamwork. These capabilities are crucial for designing engaging online learning experiences that meet diverse learner needs in virtual environments.

What are the most commonly searched types of Learning Development jobs in High Point, NC? The most popular types of Learning Development jobs in High Point, NC are:
What are popular job titles related to Remote Learning Development jobs in High Point, NC? For Remote Learning Development jobs in High Point, NC, the most frequently searched job titles are:
What job categories do people searching Remote Learning Development jobs in High Point, NC look for? The top searched job categories for Remote Learning Development jobs in High Point, NC are:
What cities near High Point, NC are hiring for Remote Learning Development jobs? Cities near High Point, NC with the most Remote Learning Development job openings:
Remote Learning Development jobs near you
Infographic showing various Remote Learning Development job openings in High Point, NC as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,784 per year, or $33.5 per hour.
Customer Experience Manager [HT-1030236]

Customer Experience Manager [HT-1030236]

VisionSpark

Greensboro, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

INTERNET CAFÉ GAMES
CUSTOMER EXPERIENCE MANAGER
THE PERSON
Are you a strategic leader who thrives on improving processes, developing people, and creating exceptional customer experiences? Do you enjoy bringing structure and accountability to fast-moving environments while leading teams through growth and change? Are you energized by solving operational challenges and building scalable systems that support both customers and employees? Do you lead with confidence, communicate with directness, while helping elevate those around you? If you are a proactive, people-focused leader who we want to talk to you!
Our ideal Customer Experience Manager is:
  • Growth-minded: Embraces new technologies and process improvements through continuous learning. Always seeking new ways to enhance and drive organizational success.
  • A Continuous Learner: You are naturally curious and always looking for better ways to improve people, processes, and systems. You embrace feedback, adapt quickly, and stay open to new technologies, tools, and ideas that help the team grow and operate more effectively.
  • A Team Builder and Confidence Builder: You know how to bring people together and create an environment where employees feel supported, valued, and accountable. You lead with encouragement and clarity while helping team members build confidence in themselves and their abilities.
  • Detail Oriented Problem-Solver: You notice the small things because you understand they impact the bigger picture. You don't get overwhelmed by challenges, you stay focused, organized, and solution-oriented while working through issues with urgency and professionalism.
  • An Outside the Box Strategic Thinker: You are not afraid to challenge outdated processes or bring fresh ideas to the table. You enjoy simplifying complexity, improving workflows, and finding creative ways to make operations more efficient and customer focused.
  • Leader, Not Just a Manager: You lead with ownership, accountability, and follow-through. You are comfortable making difficult decisions, holding people accountable fairly, and creating a culture built on transparency, communication, and continuous improvement.

Our ideal Customer Experience Manager is a proactive and people-focused leader who brings energy, ownership, and fresh perspective to the team every day. You know how to balance empathy with direct communication while building trust across departments, personalities, and cultures. You're excited by the opportunity to improve processes, strengthen communication, and create a more expandable and customer-focused support operation. Most importantly, you want to make a lasting impact by developing people, elevating customer experience, and helping ICG continue to grow!
RESPONSIBILITIES
The responsibilities of the Customer Experience Manager role include, but are not limited to:
Leadership & Team Development
  • Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams
  • Manage & support remote/international team members across multiple shifts & time zones
  • Partner with HR on hiring, onboarding, training, employee development, and performance
  • Provide leadership, coaching, accountability, and team development while fostering a culture of ownership and continuous improvement

Customer Experience & Support Operations
  • Oversee the customer engagement process from post-sale onboarding through ongoing support
  • Manage customer escalations and ensure timely, professional communication across all support channels
  • Maintain and optimize Zoho Desk routines, ticketing systems, and support processes
  • Monitor customer feedback, CSAT metrics, and service trends to identify improvement opportunities
  • Coordinate with gaming manufacturers and external partners to support customer needs and issue resolution

Process Improvement & Operational Excellence
  • Build, document, and simplify SOPs, processes, and operational procedures
  • Identify process bottlenecks and implement solutions that improve efficiency and consistency
  • Create systems and processes that support long-term growth
  • Partner with leadership to improve operational tools, communication systems, and workflow automation
  • Utilize AI tools & technology solutions to improve team productivity to reduce manual work

EOS® & Cross-Functional Collaboration
  • Help implement and drive EOS® practices including scorecards, Level 10 meetings, Rocks, and quarterly priorities
  • Strengthen communication and collaboration between Customer Experience, Sales, Finance, and Operations teams
  • Support invoicing, payment verification processes, and other customer account-related operational tasks

** This is a full-time, remote position based in Greensboro, NC position. **
QUALIFICATIONS
Required
  • 5+ years of leadership tenure managing customer service, customer experience, technical support, or operational support teams (5 people or more)
  • Track record leading remote and/or international teams across multiple time zones
  • Proficient in using CRM, ticketing, and communication platforms such as Zoho Desk, Salesforce, Zendesk, Microsoft Teams, Zoom, or similar systems

Preferred
  • Background in call center operations, technical support, IT service delivery, VoIP, SaaS support, or customer communications platforms (multi-channel support)
  • Exposure working within Entrepreneurial Operating Systems (EOS®) or similar business operating systems, including L10 meetings
  • History of developing and managing KPIs, dashboards, and customer service metrics
  • Experience supporting operational growth and scaling service teams

Desired
  • Familiarity in gaming technology, technology services, subscription-based businesses, or fast-growth entrepreneurial environments
  • Background in continuous improvement initiatives including Lean, Six Sigma, Kaizen, process mapping, workflow optimization, and SOP creation
  • Bachelor's degree in Business, Operations, Communications, Management, or a related field
  • Prior exposure supporting both customer service and technical support functions within the same department

THE COMPANY - INTERNET CAFÉ GAMES
At Internet Cafe Games, we're the go-to provider of fast, reliable, and competitively priced gaming systems in the instant win industry. We empower entrepreneurs with the tools to succeed-delivering high-quality online gaming systems, point packages, and responsive support that keeps their businesses running smoothly. In a fast-moving industry, we're committed to delivering scalable solutions and exceptional service that help our partners grow with confidence.
WHY WORK WITH US?
  • Profit Share Pool Bonus program after one year of employment
  • Enjoy a role where no two days are the same and problem solving is encouraged
  • Help mentor, coach, and develop team members while building a strong team culture
  • Enjoy work-life balance benefits including mandatory vacation time
  • Be part of a growing company where your ideas, leadership, and impact truly matter
  • Family first, we care about your family time and value your personal life
  • No debt, cash-positive, and financial bonuses
  • Low turnover and a supportive team culture
  • Clear vision and focus - we do one thing and do it well
  • Flexible, supportive, team-oriented culture
  • Help shape operational structure through EOS®

We believe in hiring for culture first. We are looking for a candidate who embodies our Core Values:
  1. Grow or Die: From each challenge, have a growth mindset to learn from it, and apply new strategies next time.
  2. Resourceful: Finding quick and clever ways to overcome challenges while maintaining quality
  3. Do the Right Thing: Do what is right, even when no one is watching.
  4. Committed: Taking responsibility for one's actions, keeping promises, and being dedicated to results.

Salary: $95k - $110k
Benefits: 401K, PTO, Medical, Dental, Vision, Life and Disability, HSA, and FSA.
If you believe a positive customer experience, accountability, and a good sense of humor can all exist in the same workplace, this may be the perfect opportunity for you. Apply today!
JOB CODE: Internet Cafe Games

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