Generous PTO and remote work support * Growth: Learning stipends and opportunities for professional development
Generous PTO and remote work support * Growth: Learning stipends and opportunities for professional development
Account Executive, Customer Success
Pinehurst, NC · On-site +1
Generous PTO and remote work support * Growth: Learning stipends and opportunities for professional development
Account Executive, Customer Success
Pinehurst, NC · On-site +1
Generous PTO and remote work support * Growth: Learning stipends and opportunities for professional development
Remote Learning Development information
See Rockingham, NC salary details
$20.42 is the 25th percentile. Wages below this are outliers.
$15.99 - $20.42
25% of jobs
The median wage is $24.68 / hr.
$20.42 - $24.86
26% of jobs
$29.29 is the 75th percentile. Wages above this are outliers.
$24.86 - $29.29
24% of jobs
$29.29 - $33.72
0% of jobs
$33.72 - $38.16
0% of jobs
$38.16 - $42.59
0% of jobs
$42.59 - $47.02
6% of jobs
$47.02 - $51.46
8% of jobs
$51.46 - $55.89
4% of jobs
$55.89 - $60.33
3% of jobs
$60.33 - $64.76
3% of jobs
$15
$31
$64
How much do remote learning development jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for remote learning development in Rockingham, NC is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $45.72 per hour, depending on experience, location, and employer.
What is a remote learning development?
A Remote Learning Development job involves designing, creating, and managing online learning experiences for employees, students, or organizations. Professionals in this role develop e-learning courses, training materials, and interactive content using instructional design principles and digital tools. They work with subject matter experts to ensure course content is engaging and effective. This role often requires proficiency in learning management systems (LMS), multimedia production, and educational technology. It is ideal for those with a background in education, instructional design, or digital media.
What are the key skills and qualifications needed to thrive in remote learning development?
To excel in Remote Learning Development, you need a strong background in instructional design, curriculum development, and educational technology, often supported by a relevant degree or certification. Familiarity with Learning Management Systems (LMS), authoring tools like Articulate or Captivate, and collaboration platforms is typically required. Excellent communication, creativity, and time management skills enable successful course development and effective remote teamwork. These capabilities are crucial for designing engaging online learning experiences that meet diverse learner needs in virtual environments.
What are some common challenges faced in remote learning development roles, and how can they be addressed?
A common challenge in Remote Learning Development is ensuring high levels of learner engagement when designing courses for online platforms. Team members also often collaborate across different time zones and may face communication barriers without in-person interaction. To overcome these challenges, effective use of interactive multimedia, clear communication strategies, and regular feedback loops are essential. Professionals in this role frequently participate in ongoing training and team meetings to stay aligned on project goals and evolving best practices. Adapting to new technologies and maintaining flexibility are key to delivering impactful learning experiences remotely.
What cities near Rockingham, NC are hiring for Remote Learning Development jobs?
Cities near Rockingham, NC with the most Remote Learning Development job openings:
Technical Support Specialist
Pinehurst, NC • Remote
EnrollHere
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 18 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development