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Remote L2 Production Support Jobs in Texas (NOW HIRING)

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Celersoft

infrastructure engineer

Houston, TX · Remote

$65 - $70/hr

Hands-on engineering Remote Required Skills: Strong data infrastructure and production-support experience Hands-on experience with file-transfer technologies (SFTP, MFT or similar) Experience ...

Aston Carter

Remote Medical Coder

Fort Worth, TX · On-site +1

$75/hr

Analyze, score, and compare model outputs to support ongoing AI development and performance ... Consistently deliver high-quality work while meeting productivity expectations throughout the ...

UWorld, LLC

Product Operations Specialist

Coppell, TX · On-site +1

This role combines technical production, event administration, and customer support to help ensure ... • Remote production workflows and webcam-based presentations. • Windows, macOS, and common ...

Motorola

$75K - $95K/yr

Responds to situations where first-line product support has failed to isolate or fix problems in ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

Esprow

USA (Remote) Position Description: We are looking for a talented Technical Pre-Sales & Product ... Position Responsibilities - Support and gradually take ownership of product demonstrations for ...

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All JobsL2 Production Support JobsRemote L2 Production Support JobsRemote L2 Production Support Jobs in Texas

Remote L2 Production Support information

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Texas?

For Remote L2 Production Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote L2 Production Support jobs in Texas look for?

The top searched job categories for Remote L2 Production Support jobs in Texas are:

What cities in Texas are hiring for Remote L2 Production Support jobs?

Cities in Texas with the most Remote L2 Production Support job openings:

Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, 6% Part Time, and 14% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)

Virtasant

Austin, TX • On-site, Remote

$56.50 - $75/hr

Full-time

Re-posted 10 days ago

Job description

SRE Support Engineer
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (iNDIA) (8AM-5PM IST)
Domain: Compute (Linux Fundamentals, Linux Networking, Kubernetes, Docker)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
The Role
We are hiring an SRE Support Engineer who is exceptionally strong in:
Linux fundamentals
Linux networking
Containerization (Docker)
Kubernetes (internal/private cloud, multi-form experience preferred)
This is a hands-on, engineering-level support role focused on helping internal developers adopt, debug, and succeed with the client's internal compute platform. You'll work at the intersection of Kubernetes, containers, and low-level Linux troubleshooting, engaging directly with engineers to resolve issues that often require deep system understanding.
This is not generic L1/L2 support, it's high-trust technical engineering work with some of the most innovative developers in the industry.
Key Responsibilities
Platform & Customer Support
Support internal customers using the compute platform through:
  • High-touch white-glove onboarding
  • Slack/community forum and ticketing system responses
  • Deep technical troubleshooting

Act as the first line of engineering support for Kubernetes- and container-related issues.
Technical Investigation & Resolution
Troubleshoot, isolate, and resolve issues across:
  • Kubernetes workloads, scheduling, services, networking, RBAC
  • Docker containers, images, builds, and runtime environments
  • Linux servers, systemd behavior, filesystem issues, resource constraints
  • Networking (TCP/IP, DNS, routing, firewalls)
Linux & Networking Deep-Dive
  • Investigate issues inside Linux systems using tools such as:
  • tcpdump, ss, strace, traceroute, dig, journalctl, top, htop
Documentation & Communication
  • Write clear, concise technical tickets, incident summaries, and runbooks.
  • Create knowledge base articles and contribute to ongoing documentation improvements.
  • Participate in postmortems and drive follow-up actions.
Cross-Team Collaboration
  • Work with SRE, Platform, and Engineering teams to escalate issues, identify platform bugs, and propose improvements.
  • Provide high-quality, structured feedback based on trends in support interactions.
Operational Excellence
  • Uphold a strong emphasis on detail, organization, independence, and quality.
  • Contribute to building tools, scripts, and processes that improve support efficiency.

Required Skills & Experience
Core Technical
  • Strong Linux fundamentals (processes, services, filesystem, kernel basics).
  • Strong Linux networking (TCP/IP, routing, DNS, load balancers, firewalls).
  • Hands-on Kubernetes experience - ideally beyond managed cloud platforms.
  • Strong Docker/containerization expertise.
  • Experience in production support for large-scale systems.
Software & Scripting
  • Ability to write and understand Python scripts (or similar languages).
  • Comfortable reviewing PRs, reading developer code, and communicating with dev teams.
  • Strong Git proficiency.
Communication & Work Style
  • Exceptional written and spoken English (must be extremely clear).
  • Highly organized, meticulous attention to detail, and consistent follow-through.
  • Strong problem-solving, analytical thinking, and structured debugging ability.
  • Comfortable working independently with distributed teams.
Preferred
  • Bachelor's degree in Computer Science or similar engineering discipline.
  • Experience supporting private cloud or internal platform engineering teams.
  • Familiarity with Spark, Kafka, or distributed systems.
Why This Role Is Exciting
  • You will support systems used by every developer at a global company.
  • You will learn more here in 6 months than in years at a typical engineering org.
  • You'll solve deeply technical problems at the intersection of containers, networking, and distributed systems.

Why Join Virtasant
  • Freedom to Grow. Power to Deliver.
  • At Virtasant, we believe talented people do their best work in environments built on trust, autonomy, and continuous learning. You'll join a truly global team - 130+ countries strong - where you can:
  • Work from anywhere with full autonomy and respect for your time.
  • Learn in every direction by working on cutting-edge systems across clients and sectors.
  • Collaborate globally with kind, curious, and professional teammates.
  • Make real impact by solving technical challenges that matter.
  • We're remote-first. Trust-based. Proudly diverse. And relentlessly focused on delivering meaningful work.

Our team Technology Operations Locations India Remote status Fully Remote

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