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Remote L2 Production Support Jobs in Texas (NOW HIRING)

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... or remote. What You'll Do: * Maintain expert domain knowledge in bank and accounting products, as ...

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Showing results 21-40

All JobsL2 Production Support JobsRemote L2 Production Support JobsRemote L2 Production Support Jobs in Texas

Remote L2 Production Support information

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Texas? For Remote L2 Production Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L2 Production Support jobs in Texas look for? The top searched job categories for Remote L2 Production Support jobs in Texas are:
What cities in Texas are hiring for Remote L2 Production Support jobs? Cities in Texas with the most Remote L2 Production Support job openings:
Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

HealthShare Application Engineer- Overnight Shift (Remote Opportunity)

VetsEZ

Austin, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

We are currently looking for a HealthShare Application Engineer -Overnight Shift for a 100% remote position supporting a large federal government healthcare modernization project. This role is responsible for supporting and maintaining InterSystems HealthShare and IRIS environments, including platform administration, production support, automation, CI/CD processes, security integrations, and system performance optimization.

This position requires support of an alternative schedule. Candidates must be available to work either Monday-Friday from 3:00 PM to 12:00 AM EST or 11:00 PM to 8:00 AM EST, with 12-hour weekend shifts (7:00 AM-7:00 PM EST) on Saturday and Sunday.

The candidate must reside within the continental US.

Responsibilities

  • Support and maintain InterSystems HealthShare, Health Connect, IRIS, and related platform technologies in production environments.
  • Develop and implement automation solutions to improve operational efficiency and streamline software delivery processes.
  • Maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines and deployment processes.
  • Perform system administration activities including installation, configuration, patching, backup, recovery, and performance tuning.
  • Manage certificate lifecycle activities and support security integrations including OAuth, SSO, and ADFS.
  • Provide Tier 3 production support and troubleshooting for HealthShare applications and related infrastructure.
  • Configure and support monitoring, alerting, and operational tools to ensure platform availability and reliability.
  • Collaborate with engineering and operations teams to identify, troubleshoot, and resolve complex technical issues.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
  • 3+ years of professional experience in information technology, healthcare IT, or federal government contracting environments.
  • Hands-on experience supporting InterSystems HealthShare, Health Connect, IRIS, Ensemble, or Cache environments.
  • Experience administering Linux/Unix-based systems and large middleware applications.
  • Experience with cloud platforms such as AWS.
  • Experience developing or maintaining CI/CD pipelines using tools such as Jenkins, Ansible, or similar technologies.
  • Experience with monitoring and observability platforms such as Splunk, Dynatrace, CloudWatch, or equivalent solutions.
  • Familiarity with OAuth, SSO, certificate management, and enterprise authentication technologies.
  • Knowledge of Agile methodologies, DevOps practices, and modern software delivery processes.
  • Strong analytical, troubleshooting, and communication skills.

Additional Qualifications

  • Experience supporting Department of Veterans Affairs (VA) healthcare systems or other federal healthcare programs.
  • Experience with healthcare interoperability platforms and technologies.
  • AWS Certified Solutions Architect Associate or similar cloud certification.
  • Experience with Python scripting and infrastructure automation.
  • Experience supporting highly available production environments and on-call operations.

Security Clearance Requirements

  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

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