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Remote It Helpdesk Jobs in Alabama (NOW HIRING)

... Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote ... Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat ...

... Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote ... Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat ...

SVP, Chief Technology Officer (CTO)

Birmingham, AL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... IL, Remote-MI, Remote-NJ, St. Louis, Missouri Details Kemper is one of the nation's leading ... By joining our team, you are helping to provide an experience to our stakeholders that delivers on ...

... across IT Operations Management, IT Asset Management, Integrated Risk Management, Security ... This compensation range is specific to a Remote role and takes into account the wide range of ...

... across IT Operations Management, IT Asset Management, Integrated Risk Management, Security ... This compensation range is specific to a Remote role and takes into account the wide range of ...

  • Retirement

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Play key roles cross-functionally with data, IT, governance, legal, and business. * Take a leading ...

$23.37 - $31.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Start your next chapter with a company that values accuracy, teamwork, and helping others achieve ... What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In parallel, design the Operations support model (DevOps, Platform, and IT support structure ... has helped drive our success. Harris will continue to growth through reinvestment - both in the ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In parallel, design the Operations support model (DevOps, Platform, and IT support structure ... has helped drive our success. Harris will continue to growth through reinvestment - both in the ...

Showing results 21-40

Remote It Helpdesk information

See Alabama salary details

$11

$20

$30

How much do remote it helpdesk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote it helpdesk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are the most commonly searched types of It Helpdesk jobs in Alabama?

The most popular types of It Helpdesk jobs in Alabama are:

What cities in Alabama are hiring for Remote It Helpdesk jobs?

Cities in Alabama with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Alabama as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Manager - ServiceNow

Deloitte

Birmingham, AL • On-site, Remote

Full-time

Re-posted 25 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services


Job description

Cyber Manager - ServiceNow 

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:

  • Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
  • Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners
  • Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics
  • Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
  • Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required

  • Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
  • 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
  • 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
  • 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).
  • 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
  • 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • ServiceNow Certified Master Architect
  • ServiceNow Certified Technical Architect
  • Experience with ServiceNow Business Continuity Management or Privacy Management modules
  • Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow
  • Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities
  • Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act
  • Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology
#CyberServiceNow

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Cyber Manager - ServiceNow 

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:

  • Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
  • Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners
  • Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics
  • Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
  • Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required

  • Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
  • 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
  • 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
  • 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).
  • 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
  • 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • ServiceNow Certified Master Architect
  • ServiceNow Certified Technical Architect
  • Experience with ServiceNow Business Continuity Management or Privacy Management modules
  • Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow
  • Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities
  • Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act
  • Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology
#CyberServiceNow

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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