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Remote It Helpdesk Jobs in Dothan, AL (NOW HIRING)

DSI Security Services

RVM Operations Manager

Dothan, AL · On-site

$65K - $75K/yr

... of DSI's nationwide remote video monitoring and security technology services. If you have ... Bachelor's degree in Business Management, Security Management, Criminal Justice, Information ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

... of DSI's nationwide remote video monitoring and security technology services. If you have ... Bachelor's degree in Business Management, Security Management, Criminal Justice, Information ...

InsuraTec

TeleSales Representative -Remote

Dothan, AL · Remote

As a TeleSales Representative, you'll play an important role in helping clients secure their ... Designed as a technology company, we stand out from the crowd with innovative tools, resources, and ...

HSS Careers

Remote Sales Agent

Brundidge, AL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

HSS Careers

Remote Sales Specialist

Marianna, FL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

HSS Careers

Remote Sales Agent

Dothan, AL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

HSS Careers

Remote Insurance Agent

Marianna, FL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

HSS Careers

Remote Sales Agent

Dothan, AL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

HSS Careers

Remote Sales Agent

Marianna, FL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

HSS Careers

Remote Sales Agent

Clio, AL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

HSS Careers

Remote Life Insurance Agent

Marianna, FL · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

New

Nexera

Entry Level Remote Sales Role

Dothan, AL · Remote

$1.5K - $5.3K/wk

In this role, you will help families find the right financial protection coverage for their needs ... Contact warm inbound leads -- people who have already requested information about protecting their ...

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Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote it helpdesk in Dothan, AL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are popular job titles related to Remote It Helpdesk jobs in Dothan, AL?

For Remote It Helpdesk jobs in Dothan, AL, the most frequently searched job titles are:

What cities near Dothan, AL are hiring for Remote It Helpdesk jobs?

Cities near Dothan, AL with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Dothan, AL as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.

RVM Operations Manager

Dothan, AL • On-site

DSI Security Services
Investigation and Physical Security Services • 1 - 5K employees

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

102nd of 117 rated security

People enjoy working here

Paid breaks

Respectful managers

Learn more about DSI Security Servicesexternal

$65K - $75K/yr

Full-time

Posted 17 days ago

Job description

RVM Operations Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000
About DSI Security Services
Founded on the principle of DWYSYWD (Do What You Say You Will Do), DSI Security Services is one of the nation's leading providers of contract security services. We serve clients across multiple industries throughout the United States and are committed to delivering exceptional service through accountability, integrity, professionalism, and innovation.
Our mission is simple: provide outstanding security solutions while creating rewarding career opportunities for our employees.
Lead the Future of Remote Security Operations
DSI Security Services is seeking an experienced and results-driven Remote Monitoring Center Manager to lead the daily operations of our growing Remote Monitoring Center (RMC) in Dothan, Alabama.
This is an exciting opportunity for a leader who thrives in a fast-paced, technology-driven environment and enjoys developing teams, improving operational performance, and delivering exceptional customer service. The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI's nationwide remote video monitoring and security technology services.
If you have experience leading a Security Operations Center (SOC), Network Operations Center (NOC), monitoring center, command center, dispatch operation, or similar 24/7 environment, we want to hear from you.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, develop, and motivate Monitoring Center personnel.
  • Recruit, hire, onboard, and train team members.
  • Maintain staffing levels to support uninterrupted 24/7 operations.
  • Manage employee schedules, performance reviews, and development plans.
  • Establish and monitor team performance goals and key metrics.
  • Promote a culture of accountability, teamwork, and exceptional customer service.
Operations Management
  • Oversee all aspects of Remote Monitoring Center operations.
  • Ensure compliance with standard operating procedures and customer response protocols.
  • Monitor alarm response times, SLA performance, operator productivity, and customer satisfaction.
  • Review incidents and operational trends to identify opportunities for improvement.
  • Investigate service issues, procedural deviations, and customer concerns.
  • Support onboarding and implementation of new customers and monitored locations.
Technology & Innovation
  • Oversee and optimize monitoring technologies including video surveillance platforms, alarm monitoring systems, AI-driven analytics, and communications tools.
  • Partner with Technical Services to troubleshoot and resolve operational issues.
  • Support implementation and testing of new technologies and service offerings.
  • Ensure operational readiness of monitoring workstations, displays, and communication systems.
  • Promote cybersecurity best practices and operational security standards.
Customer & Business Support
  • Serve as an escalation point for customer concerns and critical incidents.
  • Participate in customer reviews and performance discussions.
  • Collaborate with Sales, Customer Success, Technical Services, and Executive Leadership to support business growth.
  • Assist with service expansions, renewals, and operational planning.
Quality, Compliance & Business Continuity
  • Lead quality assurance programs and operational audits.
  • Support business continuity and disaster recovery planning.
  • Identify operational risks and implement corrective actions.
  • Maintain required operational documentation, certifications, and compliance records.
  • Coordinate disaster recovery exercises and system testing.

Qualifications
Required Experience
  • Minimum of five (5) years of leadership experience in a 24/7 operational environment.
  • Minimum of three (3) years managing personnel in a monitoring center, Security Operations Center (SOC), Network Operations Center (NOC), command center, dispatch center, or similar environment.
  • Experience overseeing alarm monitoring, video monitoring, dispatch operations, emergency communications, or critical incident response.
Preferred Qualifications
  • Bachelor's degree in Business Management, Security Management, Criminal Justice, Information Technology, Computer Science, or a related field.
  • Experience with the Immix monitoring automation platform.
  • Knowledge of video surveillance systems, access control systems, and alarm monitoring technologies.
  • Understanding of IP networking, cloud technologies, VPNs, and cybersecurity fundamentals.

Work Environment
This position is based in our Dothan, Alabama National Security Operations Center.
While standard business hours are Monday through Friday, this leadership role supports a 24/7 operation and requires flexibility for occasional after-hours escalations, staffing needs, major incidents, and business continuity events.
Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, our people are our greatest asset. We invest in our employees through training, career development, and opportunities for advancement.
Apply today and become part of a company built on integrity, accountability, and results.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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