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Remote It Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

Maximus

Quality Trainer - Help Desk

VA · On-site +1

... are information and benefits. This position is fully remote. Employment is contingent upon ... technology stakeholders. - Research business requirements, system requirements, process ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

... IT, Data Analytics and Software Development. Elevate your career and make a difference. Your ... Related work experience in a technical help desk position. * Special non-commercial systems ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n * A ...

System One

Service Desk Coordinator

Vienna, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

New

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Vienna, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

New

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Silver Spring, MD

Remote It Help Desk information

See Silver Spring, MD salary details

$13

$23

$35

How much do remote it help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote it help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD?

The most popular types of It Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Remote It Help Desk jobs in Silver Spring, MD?

For Remote It Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Remote It Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote It Help Desk jobs?

Cities near Silver Spring, MD with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Database Administrator -- Journeyman

Nationwide IT Services

Washington, DC • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Database Administrator — Journeyman
Start Date: September 1, 2026 - This is a fully funded opportunity.
Clearance: Secret
Experience Level: Journeyman, 3+ years
Position Summary
Nationwide IT Services, NIS, is seeking a Database Administrator (Journeyman) to support a mission-critical federal database environment for a potential opportunity. The DBA will perform daily database operations, monitoring, maintenance, ETL support, SQL query support, data quality validation, interface validation, and Tier 1–2 troubleshooting.  This is a remote opportunity.
Responsibilities
  • Perform daily database operations, monitoring, and routine maintenance.
  • Support Oracle and/or SQL Server database environments.
  • Support daily ETL processes for reporting and data warehouse activities.
  • Develop, run, and troubleshoot SQL queries.
  • Validate data quality and support interface reconciliation.
  • Generate data quality reports and assist with data quality controls.
  • Support SFTP-based data transfer processes.
  • Provide Tier 1–2 help desk support for database, reporting, data, and interface issues.
  • Support MicroStrategy or similar BI/reporting environments.
  • Maintain database documentation and support approved change and release processes.
Required Qualifications
  • 3+ years of relevant database administration experience.
  • Hands-on experience with Oracle and/or SQL Server.
  • Experience with ETL processes, SQL queries, data validation, and SFTP processes.
  • Knowledge of MicroStrategy or similar business intelligence/reporting tools.
  • Experience supporting production operations, troubleshooting, and help desk tickets.
  • Strong communication, documentation, and problem-solving skills.
  • Ability to work with technical teams, program staff, and government stakeholders.
  • U.S. Citizenship required.
Preferred Qualifications
  • Experience supporting federal, DoD, or mission-critical systems.
  • Experience with AWS GovCloud, SQL Server data warehouses, Oracle Data Guard, or reporting environments.
  • Familiarity with RMF, ATO, STIGs, CUI/PII protections, and DoD cybersecurity requirements.
Clearance Requirement
  • Secret (T3) investigation/clearance required.
  • Must be able to obtain and maintain required DoD credentials, including CAC access.

Why Join Nationwide IT Services?
Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. Join us to work on high-impact cybersecurity missions with experienced professionals in a collaborative, growth-focused environment.
Salary range $75,000 to $89,000 annually 
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.
 

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