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Remote It Help Desk Jobs in Silver Spring, MD (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Requirements * Minimum of 5+ years of IT support experience, including at least 2 years in a ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Silver Spring, MD

Remote It Help Desk information

See Silver Spring, MD salary details

$13

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How much do remote it help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote it help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD?

The most popular types of It Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Remote It Help Desk jobs in Silver Spring, MD?

For Remote It Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Remote It Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote It Help Desk jobs?

Cities near Silver Spring, MD with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

IT Specialist II

NuAxis Innovations

Washington, DC • Remote

Full-time

Posted 17 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Specialist II  for a Full-Time position.

Position Summary:

This role is largely responsible for providing remote telephone and email-based IT operational support  services to the organization. We are looking to fill a need to have a highly competent and highly motivated  individual in this role. This position requires a high level of IT support knowledge, customer service  experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as  such it will require commitment on your part as well as ours

Key Responsibilities

  • Some of the primary responsibilities of this role would include:
  • Remote telephone-based Call Center / Help Desk / Service Desk support services
  • Owning, tracking, troubleshooting and resolving IT incidents and service requests
  • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
  • This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving  isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Qualifications

  • Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • Operating Systems (Windows 11)
  • Active Directory Experience
  • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
  • Printer Support Experience
  • Familiar w/Command Prompts
  • Web Browsers (Google, Edge, Chrome, and Mozilla)
  • Troubleshoot basic WiFi connectivity issues, including SSID identification, password resets, and signal-strength checks.
  • Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).

Preferred

  • Sharepoint
  • VPN Experience (Global Protect.)
  • Remote Support Software (Bomgar)
  • Mobile Devices (Android and iOS)
  • Software Installation Experience
  • Network Drive Support Experience
  • Contact Center/Call Center/Helpdesk experience preferred
  • Customer Service Skills/Customer Experience Training
  • Customer Advocacy Behaviors
  • Critical thinking/Problem Solving skills
  • Effective Communication Strategies
  • Self-Starter/Resourceful
  • Independent Learning/Resourcing
  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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