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Remote Helpdesk Jobs in Springfield, IL (NOW HIRING)

micro1 AI

Corporate Counsel - Remote

Springfield, IL · Remote

$90 - $130/hr

Remote Job Summary: We are seeking seasoned General Counsels for a part-time role at the forefront ... This opportunity is for elite legal professionals who want to help shape how advanced AI is trained ...

micro1 AI

Commercial Counsel - Remote

Springfield, IL · Remote

$90 - $130/hr

Remote Job Summary: We are seeking seasoned General Counsels for a part-time role at the forefront ... This opportunity is for elite legal professionals who want to help shape how advanced AI is trained ...

micro1 AI

General Counsel - Remote

Springfield, IL · Remote

$90 - $130/hr

Remote Job Summary: We are seeking seasoned General Counsels for a part-time role at the forefront ... This opportunity is for elite legal professionals who want to help shape how advanced AI is trained ...

micro1 AI

Private Funds Attorney - Remote

Springfield, IL · Remote

$90 - $150/hr

Remote We are seeking seasoned Funds Attorneys for a part-time role at the forefront of legal AI ... This opportunity is for elite lawyers who want to help shape how advanced AI is trained, evaluated ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Springfield, IL

Remote Helpdesk information

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How much do remote helpdesk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote helpdesk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Springfield, IL?

The most popular types of Helpdesk jobs in Springfield, IL are:

What are popular job titles related to Remote Helpdesk jobs in Springfield, IL?

For Remote Helpdesk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Springfield, IL look for?

The top searched job categories for Remote Helpdesk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Helpdesk jobs?

Cities near Springfield, IL with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Remote Licensed Mental Health Therapist

Haywood Counseling Center

Springfield, IL • Remote

Full-time

Posted 5 days ago

Job description

Position Overview

Join Haywood Counseling Center as a Remote Licensed Mental Health Therapist, where you will play a crucial role in providing high-quality mental health support to individuals in need. This full-time position comes with a competitive salary range of USD 90,000 to 104,000 yearly, along with a generous sign-on bonus to get you started on your journey with us.

About the Organization

Haywood Counseling Center is a dedicated community health clinic located in Springfield, Illinois. Our mission is to enhance the mental health and well-being of our community through compassionate and effective counseling services. We are committed to fostering an inclusive and supportive environment for both our clients and our therapists, ensuring that everyone can thrive.

Work Environment

This position offers a fully remote work setting, allowing you to offer therapy from the comfort of your home. Our platform provides a user-friendly interface that enables seamless video counseling sessions, ensuring that you can focus your energy on client care rather than administrative tasks. You'll enjoy a flexible schedule, empowering you to manage your work hours based on your availability.

Key Responsibilities
  • Conduct ethical and compassionate individual mental health counseling sessions via video chat, ensuring a safe and confidential environment for clients.
  • Utilize evidence-based, solution-focused treatment modalities to tailor your approach to each client's unique needs.
  • Develop individualized treatment plans that align with clients' specific goals and circumstances, regularly adjusting plans based on their progress.
  • Help clients gain insights into their emotions, behaviors, and relationships to foster their personal growth.
  • Monitor clients' progress throughout the treatment journey to facilitate the development of healthy coping mechanisms and encourage positive outcomes.
Patient Population / Client Focus

The primary client base at Haywood Counseling Center includes stable, low-acuity adults facing a wide array of mental health challenges. You will have the opportunity to work with clients who require support with anxiety, depression, stress management, and life transitions, helping them enhance their quality of life through effective therapeutic interventions.

Qualifications
  • A Master’s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • A valid, independent license to practice without supervision, including:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Professional Counselor (LCPC)
    • Licensed Clinical Social Worker (LCSW)
  • Demonstrated exceptional interpersonal skills and a sympathetic disposition.
  • Strong proficiency in computer skills, including experience with teletherapy platforms.
Preferred Experience
  • Experience working with diverse populations and addressing various mental health issues.
  • Previous experience in a remote counseling setting is a plus.
  • Familiarity with documenting sessions and developing treatment plans using electronic health record systems.
Compensation and Benefits

As a member of our team, you will receive:

  • A competitive salary ranging from USD 90,000 to 104,000 annually, based on your working hours and experience.
  • A sign-on bonus to support your transition into our organization.
  • Weekly direct deposit for prompt payment of your earned income.
  • A monthly healthcare stipend for full-time counselors to assist with health-related expenses.
Career Growth Opportunities

At Haywood Counseling Center, we believe in nurturing the professional growth of our therapists. You will have access to ongoing training programs, seminars, and mentorship opportunities to help you expand your skill set and advance in your career. Our commitment to your development not only enhances your practice but ultimately improves the quality of care we provide to our clients.

Why Join Our Team

By becoming a part of our team, you will experience:

  • Complete flexibility in your work schedule, allowing for a healthy work-life balance.
  • No non-compete agreements, giving you the freedom to maintain other professional commitments.
  • An abundance of referrals, matching you with clients that fit your specialties to quickly build your caseload.
  • A focus on your clinical work, as we minimize administrative paperwork and handle logistics on your behalf.
  • Support from a dedicated team of onboarding specialists who can help you become paneled and client-ready within 1-3 days.
Application Information

We are eager to welcome skilled and passionate licensed mental health therapists to our growing team. If you are ready to take the next step in your career and make a meaningful impact on the lives of others, please apply with your resume today. Don’t miss the opportunity to join us in delivering exceptional mental health care!

Apply