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Remote Helpdesk Jobs in Forney, TX (NOW HIRING)

YO AI Labs

Lawyer - Remote

Dallas, TX · Remote

$78K - $101K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Lawyer - Remote

Dallas, TX · Remote

$78K - $101K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

AO Globe Life

Fully Remote Entry Level Rep

Dallas, TX · On-site +1

$90K - $120K/yr

In this opportunity, you will help clients understand and access important benefit programs while building meaningful relationships and providing dependable service. This fully remote position offers ...

YO AI Labs

Attorney - Remote

Dallas, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

AO Globe Life

Remote Work From Home Representative

Dallas, TX · On-site +1

$15.75 - $21.50/hr

If you're coachable, enjoy helping others, and are looking for a flexible work-from-home opportunity, we'd love to hear from you. What We Offer * 100% Remote Position * Flexible Work Schedule ...

ForgeFit

Remote Inside Sales Representative

Dallas, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Inside Sales Representative

Plano, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

Nexora Talent

Remote Customer Experience Coordinator

Dallas, TX · Remote

$17.75 - $23.25/hr

This is an excellent opportunity for individuals who enjoy helping others, working remotely, and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

ForgeFit

Remote Customer Service Specialist

Dallas, TX · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

Nexora Talent

Remote Customer Experience Coordinator

Dallas, TX · Remote

$17.75 - $23.25/hr

This is an excellent opportunity for individuals who enjoy helping others, working remotely, and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

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Showing results 21-40

All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Forney, TX

Remote Helpdesk information

See Forney, TX salary details

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How much do remote helpdesk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote helpdesk in Forney, TX is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Forney, TX?

The most popular types of Helpdesk jobs in Forney, TX are:

What are popular job titles related to Remote Helpdesk jobs in Forney, TX?

For Remote Helpdesk jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Forney, TX look for?

The top searched job categories for Remote Helpdesk jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Helpdesk jobs?

Cities near Forney, TX with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Forney, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,380 per year, or $20.9 per hour.

Remote Client Support Representative (Entry-Level)

Dallas, TX • Remote

American Income Life
Insurance Services • 51 - 200 employees
Learn more about American Income Lifeexternal

$16.50 - $22.25/hr

Full-time

Posted 11 days ago

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

112th of 315 rated insurance

Job description

We’re growing our remote team and looking for motivated individuals who enjoy helping others and are interested in building a long-term career.

As a Remote Benefits & Client Support Representative, you’ll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client relationships.

No previous experience is required. We provide training, mentorship, coaching, and the tools needed to help you succeed.

Key Responsibilities
  • Meet virtually with clients to discuss available benefit options
  • Help individuals and families understand and enroll in eligible programs
  • Provide professional, friendly customer service
  • Build and maintain strong client relationships
  • Coordinate client appointments and maintain accurate records
  • Follow established processes and systems with support from experienced mentors
  • Participate in weekly coaching, team meetings, and professional development

Requirements

We’re looking for someone who is:

  • An excellent communicator with strong interpersonal skills
  • Self-motivated and willing to learn
  • Positive, professional, and dependable
  • Comfortable working independently in a remote environment
  • Organized and able to manage appointments and client follow-ups
  • Interested in developing professionally and growing into leadership opportunities

Benefits

???? 100% remote work

⏰ Flexible scheduling

???? Comprehensive training

???? Ongoing mentorship and coaching

???? Career advancement opportunities based on performance

???? Recognition and performance-based bonus opportunities

???? Supportive team environment

???? Opportunities to develop leadership skills

You don’t need years of experience to get started. We believe in training and developing the right people.

If you’re motivated, coachable, and willing to put in the work, this opportunity can provide you with the training, mentorship, and support needed to grow within the organization.

Most importantly, you’ll have the opportunity to do meaningful work by helping individuals and families better understand their benefit options.

If you’re looking for a flexible remote opportunity with training, mentorship, and room for career growth, we’d love to hear from you.

???? Apply today or send us a message to learn more and schedule a brief introductory interview.

No experience? No problem. We provide training.

What American Income Life Insurance employees say

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Benefits

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