ZipRecruiter

Log In

2

Remote Helpdesk Support Jobs in Rochester, NY (NOW HIRING)

Webbing

Sales Engineer - USA

York, NY · On-site +1

... to help support pre-post sales process. * Manage the customers' technical queries and monitor ... Fully remote role. * Medical benefits. #LI-HT1

Mindex

Oracle CPQ Engineer - Remote

Rochester, NY · Remote

... supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions. Benefits * Fully Remote Work Environment * Flexible Time Off * Medical ...

Cargill

Dairy Focus Consultant (Open to remote)

Batavia, NY · On-site +1

$63K - $76K/yr

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

Cargill

Dairy Focus Consultant (Open to remote)

Batavia, NY · On-site +1

$63K - $76K/yr

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

Cargill

Dairy Focus Consultant (Open to remote)

Batavia, NY · On-site +1

$63K - $76K/yr

Help support Cargill team members through collaborative efforts to service dairy customers. * Develop and deliver proposals and presentations and help conduct product demonstrations. * Build, monitor ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Rochester, NY

Remote Helpdesk Support information

See Rochester, NY salary details

$12

$22

$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote helpdesk support in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What are popular job titles related to Remote Helpdesk Support jobs in Rochester, NY? For Remote Helpdesk Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Rochester, NY look for? The top searched job categories for Remote Helpdesk Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Helpdesk Support jobs? Cities near Rochester, NY with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Customer Service Coordinator - Travel Support

Enchanted Horizons Travel

Rochester, NY • On-site, Remote

$17.75 - $23.25/hr

Full-time, Part-time

Posted 15 days ago

Job description

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

  • Communicate with clients regarding travel inquiries and requests

  • Provide guidance on travel options, timelines, and next steps

  • Support reservation coordination and follow-up communication

  • Ensure accuracy of client information and travel details

  • Deliver high-quality service with professionalism and care

  • Follow company processes and service standards

Qualifications

  • Excellent written and verbal communication skills

  • Strong organization and time-management abilities

  • Self-motivated and comfortable working remotely

  • Detail-oriented and customer-focused mindset

  • Customer service, administrative, or hospitality experience preferred

  • Interest in travel is beneficial

What We Offer

  • Comprehensive training and ongoing mentorship

  • Flexible remote work options

  • Part-time or full-time opportunities

  • Career growth within the travel industry

  • Positive, team-oriented culture

Apply