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Remote Helpdesk Support Jobs in Raleigh, NC (NOW HIRING)

MeridianLight

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Remote Insurance Agent (No Cold Calling, Training Provided)

Raleigh, NC · Remote

$60K - $110K/yr (+ commission)

Representatives work remotely helping clients explore solutions that may include indexed strategies ... Training, mentorship, and onboarding support * Access to multiple highly rated insurance carriers

Nexera

Entry Level Remote Insurance Sales

Chapel Hill, NC · Remote

$1.5K - $3.2K/wk

You'll help families find the right financial protection for their needs -- by phone and Zoom, from ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Nexera

Entry Level Remote Insurance Sales

Raleigh, NC · Remote

$1.5K - $3.2K/wk

You'll help families find the right financial protection for their needs -- by phone and Zoom, from ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Nexera

Entry Level Remote Insurance Sales

Morrisville, NC · Remote

$1.5K - $3.2K/wk

You'll help families find the right financial protection for their needs -- by phone and Zoom, from ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Nexera

Entry Level Remote Insurance Sales

Smithfield, NC · Remote

$1.5K - $3.2K/wk

You'll help families find the right financial protection for their needs -- by phone and Zoom, from ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

micro1 AI

Cheminformatics Specialist - Remote

Durham, NC · Remote

$80 - $110/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... PubChem, DrugBank) to support AI-driven discovery platforms. * Evaluate compound-target ...

micro1 AI

Cheminformatics Specialist - Remote

Cary, NC · Remote

$80 - $110/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... PubChem, DrugBank) to support AI-driven discovery platforms. * Evaluate compound-target ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Raleigh, NC

Remote Helpdesk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do remote helpdesk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote helpdesk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Raleigh, NC?

For Remote Helpdesk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Helpdesk Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Helpdesk Support jobs?

Cities near Raleigh, NC with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Remote- Customer Experience Service

Nexora Talent

Raleigh, NC • Remote

$35K - $50K/yr

Part-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Experience Service (Remote)

We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.