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Remote Helpdesk Support Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Inside Sales Representative

Raleigh, NC · On-site +1

We're not just another distributor, we're a trusted partner in helping fitness facilities grow ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

InsuraTec

TeleSales Representative -Remote

Cary, NC · Remote

As a TeleSales Representative, you'll play an important role in helping clients secure their ... Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ...

InsuraTec

TeleSales Representative -Remote

Apex, NC · Remote

As a TeleSales Representative, you'll play an important role in helping clients secure their ... Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow ... Build rapport and foster long-term relationships with clients to support retention and growth.

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow ... Build rapport and foster long-term relationships with clients to support retention and growth.

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Showing results 21-40

All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Raleigh, NC

Remote Helpdesk Support information

See Raleigh, NC salary details

$12

$22

$32

How much do remote helpdesk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote helpdesk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Raleigh, NC?

For Remote Helpdesk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Helpdesk Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Helpdesk Support jobs?

Cities near Raleigh, NC with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Customer Service Representative - Travel (Remote)

Homebasedcareersintravel

Durham, NC • Remote

$15.50 - $21/hr

Full-time

Re-posted 7 days ago

Job description

We are seeking friendly, reliable, and service-oriented individuals to join our team as a Customer Service Representative – Travel. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.

This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.

Key Responsibilities

  • Provide excellent customer service to clients planning travel

  • Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotels

  • Respond to client questions and provide helpful travel information

  • Communicate with travel suppliers to confirm reservations and travel details

  • Maintain accurate records of client interactions and bookings

  • Stay informed on travel promotions, supplier updates, and destination information

  • Provide support to clients before and after travel as needed

Qualifications

  • Strong customer service and communication skills

  • Ability to work independently in a remote environment

  • Comfortable using email, online platforms, and basic computer tools

  • Organized with strong attention to detail

  • Positive attitude and professional communication style

  • Previous customer service or travel experience is helpful but not required

What We Offer

  • Remote work opportunity

  • Flexible schedule

  • Access to travel industry training and resources

  • Ongoing support from an experienced travel team

  • Travel industry perks and supplier discounts when available

Apply