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Remote Help Desk Jobs in Ontario (NOW HIRING)

Fully Remote (Canada) Compensation: Competitive Commission Structure | Uncapped Earning Potential ... Benefit from an attractive commission split with desk and insurance fees waived, maximizing your ...

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Remote Help Desk information

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$12

$18

$25

How much do remote help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote help desk in Ontario is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Ontario?

The most popular types of Help Desk jobs in Ontario are:

What are popular job titles related to Remote Help Desk jobs in Ontario?

For Remote Help Desk jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Ontario look for?

The top searched job categories for Remote Help Desk jobs in Ontario are:

What cities in Ontario are hiring for Remote Help Desk jobs?

Cities in Ontario with the most Remote Help Desk job openings:

Infographic showing various Remote Help Desk job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $38,302 per year, or $18.4 per hour.

Mortgage Agent/Broker (Ontario)

Perch

Toronto, ON • Remote

Full-time

Re-posted 9 days ago


Job description

Location: Fully Remote (Canada)

Compensation: Competitive Commission Structure | Uncapped Earning Potential

Grow Your Income by 50-100%

If you're an elite mortgage agent/broker or a mortgage advisor at a bank/credit union, you know that your biggest bottleneck isn't finding clients-it's the administrative grind. What if you could automate 70% of your workflow, eliminate underwriting, and get the dedicated support you need to focus on what you do best: building relationships and closing deals? How much would you grow your mortgage business?

About Perch

Perch is a 4X award-winning mortgage brokerage, enabling Canadians to make data-driven decisions to save money on their mortgage and easily access their home equity. Along with the support of a dedicated team of real estate and mortgage professionals, users can take control of their homeownership journey, from pre-approvals to mortgage renewals and everything in between.

Founded in 2018, Perch is based in Toronto and works with homeowners across Canada, including Quebec.

The Perch Advantage
  • Eliminate Underwriting: Our proprietary auto-adjudication engine instantly matches clients with the best lender options. You'll never need to wait for an underwriter again.
  • Automate Your Workflow: Our system automates the most time-consuming tasks, including: Nurturing your client pipeline and identifying new opportunities; Guiding clients step-by-step through their application; Integrating Equifax soft credit checks; Automatically requesting the correct documents from clients; Handling compliance and FINTRAC reporting.
  • Dedicated In-House Support: Our professional support team handles client intake, document gathering, and appraisal bookings, acting as a seamless extension of your business.
  • Keep Your Partners Informed: The platform automatically provides status updates to your referral partners, strengthening your relationships and ensuring transparency.
Who We Are Looking For
  • Proven Top Performer: You have originated at least $10M in mortgages in the last 12 months, and have demonstrated the ability to self-generate most or all of your leads.
  • Experienced Professional: You have a minimum of 2 years of continuous experience as a licensed Mortgage Agent/Broker or as a Mortgage Advisor at a bank or credit union.
What We Offer
  • Qualified Leads: We invest in your success. Receive a consistent stream of qualified leads throughout your first year, of up to 30% of your annual volume.
  • Competitive Compensation: Benefit from an attractive commission split with desk and insurance fees waived, maximizing your take-home earnings. Our splits start at 90/10 and increase to 95/5 as you grow. Splits are capped at $12,000.
  • Industry-Leading Technology: Harness powerful tools that streamline your workflow and make underwriting effortless, so you can focus on closing more deals.
  • Marketing Support: Access ready-to-use marketing assets, targeted campaigns, and lead-nurture tools designed to help you attract and convert more clients.
  • Ongoing Training: Benefit from continuous training, best-practice guidance, performance coaching, and 1:1 deal support to help you sharpen your skills and scale your production.

If you are ready to stop managing paperwork and start building your future, apply today to join us in building the most innovative mortgage brokerage in Canada.

This posting is for a current vacancy that we are actively and immediately seeking to fill. Applications are reviewed by our recruitment team; however, software tools, including AI, may be used to assist in screening, assessing, or selecting applicants. Compensation for this role is commission-based. The estimated range provided reflects typical earnings; actual compensation will vary based on individual performance. Contract details are subject to the Mortgage Representative Agreement.