Remote Help Desk Jobs in Ontario (NOW HIRING)

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We're looking for a Senior People Operations Generalist to help build and scale the People & Culture-owned systems, programs, and processes that support our workers throughout their journey with Prenuvo. This role blends hands-on people operations work with continuous process improvement, automation, and project coordination, making it ideal for someone who enjoys both the details and the big picture of employee experience.

You'll partner closely with People & Culture Business Partners, Talent Acquisition, Payroll and Benefits, and key stakeholders to ensure our people processes are efficient, compliant, and enhance our employee experience from onboarding to offboarding. This role is remote-first, with a preference for candidates who are able to work primarily within the Eastern Time Zone (ET).

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). 

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

• Strive to continuously improve core People Ops processes, including onboarding, offboarding, worker data management, and lifecycle transactions (promotions, transfers, leaves of absence)
• Serve as a subject-matter expert on Company policies, procedures, and compliance requirements, advising managers and employees on day-to-day questions
• Manage and maintain HRIS data integrity through running regular audits and corrective actions, while identifying areas for improvement and automation
• Act as an escalation point for HRIS and P&C-owned systems troubleshooting, diagnosing data discrepancies, integration failures, and access issues in partnership with IT or vendors to resolve root causes
• Support HRIS and P&C-owned systems for upgrades and new module rollouts through User Acceptance Testing and issue supporting documentation, while training P&C team members and managers on proper system use to reduce recurring Jira service desk tickets and maintain systems data integrity
• Manage and generate complex people analytics reports and workflows for leadership and compliance purposes, while identifying and implementing automation of manual processes
• Lead or support cross-functional projects; such as performance and compensation cycles, system updates and implementations , and policy changes. 
• Draft and update standard operating procedure documents, policy documents, and internal People Ops resources
• Partner with legal and compliance teams to ensure adherence to federal, province/state, and local employment laws (ESA, FMLA, ADA, FLSA, etc.)
• Act as an escalation point for complex employee relations questions, as appropriate, partnering with P&C BPs as needed
• Manage employee requests for remote work abroad due diligence, and support company-sponsored immigration cases, and international relocations through coordinating with legal partners, tracking case status, and guiding employees through the visa and work authorization processes. 
• Mentor and provide guidance to junior People Operations team members
• Maintain confidentiality and exercise sound judgment when handling sensitive employee information

What You'll Bring

• 5+ years of experience in HR/People Operations, HRIS administration, or a related Generalist experience
• Strong working knowledge of Canadian employment law and HR compliance requirements; USA experience is a strong plus
• Hands-on experience with HRIS platforms (e.g., Rippling, Workday, BambooHR, ADP, or similar)
• Proven ability to manage multiple projects simultaneously with strong attention to detail
• Excellent written and verbal communication skills, with the ability to explain policies clearly to employees at all levels
• Strong analytical skills and comfort working with data, spreadsheets, and reporting tools
• A process-improvement mindset - you notice inefficiencies and take initiative to fix them
• High degree of discretion and professionalism when handling confidential information
• Experience supporting benefits administration, leave management, and/or compensation processes is a plus
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience
• CPHR, PHR, SHRM-CP, or similar HR certification preferred but not required

• Experience in a high-growth or scaling company environment
• Global company people operations experience
• Familiarity with payroll processes and systems integration
• Experience building or improving employee self-service resources
• Experience managing global mobility and immigration programs

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventive healthcare for everyone. This role includes whole-body scans as part of our employee benefits.
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $90,000.00 - $105,000.00 CAD per year, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.