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Remote Help Desk Jobs in Ohio (NOW HIRING)

Cityview Helicopter Tours

Supervisor

Holland, OH · On-site +1

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

ABB

Technical Support Specialist-1

OH · Remote

Join us and help run what runs the world. This position reports to: Technical Support Manager __ In this role, you will be responsible for providing remote technical support as well as site support ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Ohio

Remote Help Desk information

See Ohio salary details

$12

$22

$32

How much do remote help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Remote Help Desk jobs in Ohio? For Remote Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Ohio look for? The top searched job categories for Remote Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Remote Help Desk jobs? Cities in Ohio with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Ohio as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Supervisor

Cityview Helicopter Tours

Holland, OH • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

We're a perfect fit for top account managers and existing entrepreneurs. Be your own boss, but have the power of a thriving startup. We're a next-generation platform. We are looking for a remote account manager to help facilitate communication between our clients and our team
The Perfect Fit:
  • 2+ years of sales and business development experience. Not afraid to run a full desk.
  • You have the ability to work independently and set your own goals.
  • You're sick of being micromanaged and want more control over your day-to-day.

The 2 Major Duties of this Position
  • Client Satisfaction / Retention: You will be the day-to-day contact for our clients, responsible for relaying their feedback to our team of writers and editors. You will be responsible for identifying trending topics inside each client's industry and applying them to unique client needs. You will be required to create quarterly reports that illustrate the positive results as well as to provide feedback on anything that needs to be improved.
  • Continual Campaign Enhancement: This is not a sales position, and you will not be required to upsell; however, you will be required to strengthen these campaigns with a deep understanding of each client's audience and goals. This may include adding additional services (via upsell), but it will more likely mean providing thoughts and input that will synergize the relationship between our agency and the client.

Here are the details:
  • This is a remote position. You will need a quiet place to hold calls (not Starbucks or similar). You will need a phone, a computer and good wifi. Though hours can be a little flexible, you will need to commit to mostly workday, weekday hours, and you must be available to take calls with clients.

  • Most importantly, this is a client-facing position. You will be interacting with our customers most of the time. If you do not like talking to people, if you find quick problem solving frustrating, and if you can't think on your feet, then this job is not a good fit.

Note: Working from home is a great way to juggle life's various demands but it requires significant self-motivation to do it successfully for an extended period of time. You should have proof that this is something you can handle before applying for this job.
Here's what this job will entail:
  • Initial 2 weeks: You will be trained in the tools we use, trained in how our internal processes work, and shadow on client calls and emails.

  • Weeks 3-6: With light supervision and input, you will respond to client emails and take a more active role on client calls.

  • Week 6 and beyond: You will be the primary point of contact for some of our clients. You will keep a bird's-eye view of their campaigns and pass along their needs to our team. You will be responsible for weekly emails check-ins and quarterly reports. You will participate in onboarding new clients.

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