... for a global agricultural science client's R&D IT organization. This is not a build-from-zero ... desk that acts as the single point of contact for triage, basic troubleshooting, and service ...
New
... for a global agricultural science client's R&D IT organization. This is not a build-from-zero ... desk that acts as the single point of contact for triage, basic troubleshooting, and service ...
New
Auto Reviewer Variable - Virtual & Desk
Fishers, IN · On-site +1
$40K/yr
... customer service orientation Work Environment This position operates in a remote work-from-home ... Follow all company data security, confidentiality, and clean desk policies * Work in a quiet and ...
Auto Reviewer Variable - Virtual & Desk
Fishers, IN · On-site +1
$40K/yr
... customer service orientation Work Environment This position operates in a remote work-from-home ... Follow all company data security, confidentiality, and clean desk policies * Work in a quiet and ...
Labcorp is seeking a remote Global Study Manager to join our Central Labs Services team. Job Responsibilities * Key contact for clients; Liaison between Clients, CRO, and Labcorp * Ensure successful ...
Labcorp is seeking a remote Global Study Manager to join our Central Labs Services team. Job Responsibilities * Key contact for clients; Liaison between Clients, CRO, and Labcorp * Ensure successful ...
Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... financial services industry Knowledge of Core Banking vendors and Credit Union and Community ...
Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... financial services industry Knowledge of Core Banking vendors and Credit Union and Community ...
Accountability with managing the relationship with the Global Services and the SI team with the ... This position is remote, but candidates capable of a Chicago hybrid schedule (1-2 days per week ...
Accountability with managing the relationship with the Global Services and the SI team with the ... This position is remote, but candidates capable of a Chicago hybrid schedule (1-2 days per week ...
Reporting to Global Trade Compliance leadership, this remote role serves as a U.S. import/export ... Experience working with customs brokers, freight forwarders, and other trade service providers.
Reporting to Global Trade Compliance leadership, this remote role serves as a U.S. import/export ... Experience working with customs brokers, freight forwarders, and other trade service providers.
Reporting to Global Trade Compliance leadership, this remote role serves as a U.S. import/export ... Experience working with customs brokers, freight forwarders, and other trade service providers.
Reporting to Global Trade Compliance leadership, this remote role serves as a U.S. import/export ... Experience working with customs brokers, freight forwarders, and other trade service providers.
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... and services business! This role will be highly visible with exposure to the Life Sciences ... This role is a virtual/remote position that will include regular travel required to optimize ...
... global leader in network test, monitoring, and assurance solutions for communications service ... You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded ...
... global leader in network test, monitoring, and assurance solutions for communications service ... You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded ...
The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Coordinate professional-services SOW development with Sales, technical resources, and Professional ...
The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Coordinate professional-services SOW development with Sales, technical resources, and Professional ...
The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Coordinate professional-services SOW development with Sales, technical resources, and Professional ...
The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Coordinate professional-services SOW development with Sales, technical resources, and Professional ...
... services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our ... It can be based at our Global Headquarters in Indianapolis, IN (Hybrid), or be a remote position ...
... services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our ... It can be based at our Global Headquarters in Indianapolis, IN (Hybrid), or be a remote position ...
Registered Nurse Clinic III - Hematology/Oncology - partial remote
Newburgh, IN · On-site +1
$28.71 - $40.19/hr
Home Requirements for Remote Work * High Speed Internet ... Service Through a Cable Modem, DSL, or other high-speed Line * HIPAA Compliant Space, Desk, Chair ...
Registered Nurse Clinic III - Hematology/Oncology - partial remote
Newburgh, IN · On-site +1
$28.71 - $40.19/hr
Home Requirements for Remote Work * High Speed Internet ... Service Through a Cable Modem, DSL, or other high-speed Line * HIPAA Compliant Space, Desk, Chair ...
... global leader in network test, monitoring, and assurance solutions for communications service ... You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded ...
... global leader in network test, monitoring, and assurance solutions for communications service ... You will shape how VIAVI's remote fiber monitoring solutions are positioned, adopted, and expanded ...
Sr Manager Global Contract Compliance Bids & Tenders
Indianapolis, IN · Remote
$85K - $113K/yr
... and services. This role will transform and mature the commercial mindset, capabilities, and ... remote . In this role, you will have the opportunity to: * Global Commercial Contract & Deal ...
Sr Manager Global Contract Compliance Bids & Tenders
Indianapolis, IN · Remote
$85K - $113K/yr
... and services. This role will transform and mature the commercial mindset, capabilities, and ... remote . In this role, you will have the opportunity to: * Global Commercial Contract & Deal ...
US (Remote) Interested applicants mustresidein one of the following approvedstates:Arizona ... service performance. * Use data and planner feedback to identify process gaps, root causes, and ...
US (Remote) Interested applicants mustresidein one of the following approvedstates:Arizona ... service performance. * Use data and planner feedback to identify process gaps, root causes, and ...
... services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our ... It can be based at our Global Headquarters in Indianapolis, IN (Hybrid), or be a remote position ...
... services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our ... It can be based at our Global Headquarters in Indianapolis, IN (Hybrid), or be a remote position ...
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands ... Location/Division Austin, Texas, Remote Job Requisition 04CK5 Work From Home Yes Apply now Save ...
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands ... Location/Division Austin, Texas, Remote Job Requisition 04CK5 Work From Home Yes Apply now Save ...
Remote Global Service Desk information
What is a remote global service desk?
A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.
How does a remote global service desk professional collaborate with international teams to resolve IT issues?
As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.
What are the key skills and qualifications needed to thrive as a remote global service desk professional?
To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.
What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?
| Aspect | Remote Global Service Desk | Remote IT Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-Support Center | CompTIA A+, Microsoft Certified, Cisco CCNA |
| Work Environment | Global, multi-industry, corporate help desks | Corporate, small business, or enterprise environments |
| Employer & Industry | Large corporations, MSPs, multinational companies | IT service providers, tech companies, internal IT teams |
The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.
What are popular job titles related to Remote Global Service Desk jobs in Indiana?
For Remote Global Service Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Global Service Desk jobs in Indiana look for?
The top searched job categories for Remote Global Service Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote Global Service Desk jobs?
Cities in Indiana with the most Remote Global Service Desk job openings:
Service Delivery Manager - Remote - USA
Indianapolis, IN • On-site, Remote
FullStack Labs •
IT Services • 11 - 50 employees11 - 50 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 3 days ago
New
Job description
About FullStack
FullStack is your AI-native engineering partner, built to turn AI capability into certainty. Most companies can demo AI; few can get it to production and prove what it produced. We close that gap with three capabilities, AI built into your products from the start, elite vetted talent who apply it, and transparent execution that shows value every step of the way. With now over 600 customers in North America, FullStack is one integrated partner for all your AI engineering needs. With FullStack, you move forward with confidence.
We're most proud of:
The Position
We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU (business-as-usual) enhancement engagement for a global agricultural science client's R&D IT organization. This is not a build-from-zero software program. It is a live operations engagement spanning three connected workstreams: a consolidated Level 1 service desk that acts as the single point of contact for triage, basic troubleshooting, and service requests; domain-aligned Level 2 specialists across six application portfolios who take L1 escalations and drive complex resolution; and a stream of low-risk minor enhancements delivered by that same L2 team alongside the ticket queue. Our teams are folded into the client's existing support model and interface directly with their internal Level 3 engineering, product, and platform teams.
You are the escalation path above the Project Manager and the person accountable when a priority-one incident lands, when an SLA is at risk, when a staffing or billing issue arises, or when the client identifies a gap in our delivery. You own the client relationship from executive sponsor and procurement through to tactical application and business unit managers, you own engagement financials and SOW compliance, and you own the people: staffing decisions, coverage, performance, and retention across a team distributed between the United States and Colombia working US Eastern hours.
What We Are Looking For
What We Offer
FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
FullStack is your AI-native engineering partner, built to turn AI capability into certainty. Most companies can demo AI; few can get it to production and prove what it produced. We close that gap with three capabilities, AI built into your products from the start, elite vetted talent who apply it, and transparent execution that shows value every step of the way. With now over 600 customers in North America, FullStack is one integrated partner for all your AI engineering needs. With FullStack, you move forward with confidence.
We're most proud of:
- Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world's greatest companies.
- Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
- Our 4.1-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.
The Position
We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU (business-as-usual) enhancement engagement for a global agricultural science client's R&D IT organization. This is not a build-from-zero software program. It is a live operations engagement spanning three connected workstreams: a consolidated Level 1 service desk that acts as the single point of contact for triage, basic troubleshooting, and service requests; domain-aligned Level 2 specialists across six application portfolios who take L1 escalations and drive complex resolution; and a stream of low-risk minor enhancements delivered by that same L2 team alongside the ticket queue. Our teams are folded into the client's existing support model and interface directly with their internal Level 3 engineering, product, and platform teams.
You are the escalation path above the Project Manager and the person accountable when a priority-one incident lands, when an SLA is at risk, when a staffing or billing issue arises, or when the client identifies a gap in our delivery. You own the client relationship from executive sponsor and procurement through to tactical application and business unit managers, you own engagement financials and SOW compliance, and you own the people: staffing decisions, coverage, performance, and retention across a team distributed between the United States and Colombia working US Eastern hours.
What We Are Looking For
- 8+ Years in Delivery Leadership, Including Managed Services: Track record as a Delivery Manager, Engagement Manager, or Service Delivery Manager owning an application support, service desk, or managed services engagement, not solely project or product delivery.
- Contractual SLA Ownership: Direct experience owning SLAs written into a client contract: negotiating targets, defending measurement definitions, reporting attainment, and handling the commercial consequences of a miss.
- ITSM Operating Fluency: Working command of incident, problem, request, and change management in ServiceNow, Jira Service Management, or equivalent, including P1 through P4 triage, queue and backlog management, major incident process, RCA (root-cause-analysis) discipline, and knowledge management.
- Dual-Mode Delivery Cadence: Comfortable running a ticket-driven operations queue and a sprint-based enhancement backlog at the same time, with the Agile and Jira fluency to keep both measurable and visible.
- Distributed and Nearshore Team Leadership: Experience leading teams split across the United States and LATAM, or comparable distributed models, aligned to a client time zone, including shift coverage and cross-cultural people management.
- Commercial and Financial Ownership: Comfortable owning engagement financials under a fixed-fee structure: capacity and utilization planning, forecast against actual, margin protection, and scope change discipline.
- Transition and Takeover Experience: Has taken over support scope from an outgoing vendor or an internal team, ideally under a compressed knowledge transfer window with a hard cutover date.
- Multi-Level Communication: Able to run a budget and progress review with a client sponsor and de-escalate a difficult conversation with a frustrated application owner on the same day, in fluent professional English. Spanish is an advantage for leading Colombia-based team members.
- Scientific or R&D Application Exposure (Preferred): Familiarity supporting laboratory, genomics, data platform, or other scientific and regulated enterprise applications. Not required, but it shortens ramp time considerably.
What We Offer
- Competitive Salary.
- Paid Time Off (vacation, sick leave, parental leave, and holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, and vision insurance.
- 401(k) w/ 4% match.
- Ample opportunity for career advancement.
- Continuing education opportunities.
FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
About FullStack Labs
Sourced by ZipRecruiter
FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sacramento, CA, US
Year founded
2013