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Remote Gaming Support Jobs in Rochester, NY (NOW HIRING)

Remote Gaming Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote gaming support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote gaming support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote gaming support?

A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.

What does a remote gaming support do?

A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.

What are the key skills and qualifications needed to thrive in remote gaming support, and why are they important?

To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.

What are popular job titles related to Remote Gaming Support jobs in Rochester, NY?

For Remote Gaming Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Remote Gaming Support jobs?

Cities near Rochester, NY with the most Remote Gaming Support job openings:

Licensed Therapist (New York Licensure)

Kindbridge Behavioral Health

Rochester, NY • Remote

Part-time

Retirement

Posted 24 days ago


Job description

Help Shape the Future of Behavioral Addiction Treatment

As online gambling and gaming continue to expand, so does the need for specialized behavioral health care. At Kindbridge Behavioral Health, a Joint Commission-accredited telehealth organization, we help individuals and families affected by gambling, gaming, and related challenges while providing therapists the opportunity to build expertise in this growing field.

We're seeking part-time Therapists licensed to practice in New York (residency in NY not required) who are interested in expanding their clinical skill set, working with a unique client population, and making a meaningful impact through flexible, remote work.

Why Choose Kindbridge:

Develop a Specialized Clinical Skill Set — Gain hands-on experience treating gambling, gaming, and other behavioral addictions while building expertise in one of behavioral health's fastest-growing specialties

Receive Clinical Training & Mentorship — We provide ongoing education, clinical consultation, and support pursuing the International Certified Gambling Counselor (ICGC-I) credential through mentorship from a nationally recognized, Ph.D.-trained, ICGC-II-certified gambling addiction clinician

Join an Accredited Behavioral Health Organization — Work with a Joint Commission-accredited organization committed to the highest standards of quality, safety and patient care

Focus on Clinical Work — We handle credentialing, billing, insurance claims, collections, and other administrative tasks so you can focus on providing care

Build a Flexible Remote Practice — Set your own schedule and maintain a caseload that aligns with your availability and professional goals

Work Alongside Experts in the Field — Join a collaborative team of clinicians who are passionate about advancing care for individuals and families seeking support for compulsive or overuse behaviors, or emotional dysregulation struggles through compassionate, evidence-based treatment

What We Provide:
  • ICGC-I certification support
  • Ongoing training and professional development
  • Clinical consultation and peer support
  • Insurance credentialing support
  • Assistance with and funding for additional state licensure
  • Administrative and billing support
  • Flexible scheduling and remote work
  • W-2 employment
  • 401(k) with employer match
Who We're Looking For:
  • Active clinical licensure in the state of New York: LPC, LPCC, LCSW, LMFT, or equivalent license
  • Interest in gambling disorder, gaming disorder, and other behavioral challenges
  • Desire to pursue ICGC-I certification with company support
  • Commitment to evidence-based, client-centered care
  • Interest in collaborating with a team that's driving innovation in teletherapy
  • Spanish fluency is a plus

Join Our Mission: 

At Kindbridge, you'll have the opportunity to expand your expertise into a highly specialized area of behavioral health while helping individuals and families affected by gambling, gaming, and related behavioral challenges.

If you're looking for meaningful clinical work, ongoing mentorship, and the opportunity to become a leader in an emerging field, we'd love to hear from you.