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Remote Follow Up Representative Jobs (NOW HIRING)

Zolo Capital

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Remote MCA Sales Representative

New York, NY · Remote

$100K - $250K/yr

... hiring remote sales representatives for our MCA and business funding team. We are looking for ... Path to Team Lead and management roles You focus on conversations, follow-up, and closing. Start ...

GIA Legacy Planning

Sales Representative- Remote Work Location: Remote Position/Work from Home Job Type: Full-Time ... Educate clients on available policies and coverage options * Follow up with prospects to close ...

GIA Legacy Planning

Sales Representative- Remote Work Location: Remote Position/Work from Home Job Type: Full-Time ... Educate clients on available policies and coverage options * Follow up with prospects to close ...

GIA Legacy Planning

Sales Representative- Remote Work Location: Remote Position/Work from Home Job Type: Full-Time ... Educate clients on available policies and coverage options * Follow up with prospects to close ...

GIA Legacy Planning

Sales Representative- Remote Work Location: Remote Position/Work from Home Job Type: Full-Time ... Educate clients on available policies and coverage options * Follow up with prospects to close ...

Firstsource

Revenue Cycle Billing Specialist

Role Description The Revenue Cycle Follow-Up Representative is responsible for ensuring timely and ... Maintain a confidential and orderly remote work area. * Meet specified goals and objectives ...

Firstsource

Revenue Cycle Billing Specialist

Role Description The Revenue Cycle Follow-Up Representative is responsible for ensuring timely and ... Maintain a confidential and orderly remote work area. * Meet specified goals and objectives ...

Firstsource

Revenue Cycle Billing Specialist

Role Description The Revenue Cycle Follow-Up Representative is responsible for ensuring timely and ... Maintain a confidential and orderly remote work area. * Meet specified goals and objectives ...

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Remote Follow Up Representative information

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$24.5K

$44.2K

$77K

How much do remote follow up representative jobs pay per year?

As of Jul 21, 2026, the average yearly pay for remote follow up representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a Remote Follow Up Representative?

A Remote Follow Up Representative is a customer service professional who works from a remote location to contact clients or customers, typically to provide updates, gather feedback, or resolve issues after an initial interaction. Their main responsibilities often include making follow-up calls or sending emails, ensuring customer satisfaction, and updating records with new information. They play a key role in maintaining positive relationships between a business and its customers, helping to address concerns and improve service quality. This role often requires strong communication skills, attention to detail, and the ability to work independently.

What is the difference between Remote Follow Up Representative vs Customer Service Agent?

AspectRemote Follow Up RepresentativeCustomer Service Agent
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, often basic certifications
Work EnvironmentRemote, home-based, flexible hoursRemote or on-site, depending on company
Industry UsageCommon in healthcare, insurance, and tech sectorsWidespread across retail, telecom, and service industries

Both roles involve customer interaction, but Remote Follow Up Representatives focus on following up with clients post-interaction to ensure satisfaction or resolve issues, often requiring specific industry knowledge. Customer Service Agents handle general inquiries and support, typically with broader responsibilities. The main difference lies in the scope and focus of their follow-up tasks.

What are the key skills and qualifications needed to thrive as a Remote Follow Up Representative, and why are they important?

To thrive as a Remote Follow Up Representative, you need strong communication skills, attention to detail, and experience with customer service or administrative roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Excellent time management, problem-solving, and the ability to work independently are essential soft skills for excelling remotely. These skills ensure efficient follow-up processes, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by Remote Follow Up Representatives and how can they be overcome?

Remote Follow Up Representatives often encounter challenges such as managing time effectively across different time zones, maintaining clear communication without face-to-face interaction, and staying organized with multiple follow-up tasks. To overcome these, it's helpful to use digital scheduling tools, establish consistent routines, and proactively communicate with both clients and team members. Regular check-ins and utilizing task management software can also help ensure that follow-up actions are completed on time and nothing falls through the cracks.
More about Remote Follow Up Representative jobs
What cities are hiring for Remote Follow Up Representative jobs? Cities with the most Remote Follow Up Representative job openings:
What are the most commonly searched types of Follow Up Representative jobs? The most popular types of Follow Up Representative jobs are:
What states have the most Remote Follow Up Representative jobs? States with the most job openings for Remote Follow Up Representative jobs include:
What job categories do people searching Remote Follow Up Representative jobs look for? The top searched job categories for Remote Follow Up Representative jobs are:
Remote Follow Up Representative jobs near you
Infographic showing various Remote Follow Up Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Lead Customer Service Representative Remote

Lead Customer Service Representative Remote

Ridge Valley Exteriors

Marco Island, FL • Remote

$22 - $26/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Lead Customer Service Representative (Remote)Location: 100% Remote (United States)
Schedule: Full-Time 
Compensation: $22–$26 per hour + Benefits
We're Looking for a Rockstar.
This isn't your typical customer service position. We're looking for an experienced Lead Customer Service Representative (Remote) who thrives on creating an exceptional customer experience, building strong customer relationships, and driving results through consistent follow-up. As our Lead Customer Service Representative, you'll own the customer journey from the moment a lead comes in through project completion. You'll be responsible for lead management, customer communication, appointment setting, customer follow-up, and ensuring every customer receives an outstanding experience. 
You'll also provide day-to-day guidance and support to our part-time Customer Service Representative, helping maintain consistency across our Customer Success team. This is a true working lead role. We're looking for someone who takes initiative, leads by example, and doesn't need to be managed. If you're naturally proactive, highly organized, and relentless about follow-up, you'll thrive in this position.
What You'll Do
  • Own all inbound lead communication and ensure every lead receives immediate, consistent follow-up.
  • Schedule inspections and manage customer appointments.
  • Follow up on open estimates until every opportunity reaches a clear outcome.
  • Monitor project progress and proactively communicate updates with homeowners.
  • Deliver an exceptional customer experience from initial inquiry through project completion.
  • Conduct customer satisfaction calls and request online reviews.
  • Maintain detailed customer records in AccuLynx and other CRM platforms.
  • Lead and support our part-time Customer Service Representative by providing guidance, accountability, and ensuring a seamless customer experience.
  • Partner with Sales and Operations to keep projects moving and ensure nothing falls through the cracks.
Qualifications:

  • Our ideal Lead Customer Service Representative is someone who naturally takes ownership and follows through without being asked.
  • 3+ years of experience in Customer Service, Customer Success, Client Success, Customer Experience, Customer Support, Lead Management, Appointment Setting, or Inside Sales.
  • Previous remote work experience is required. This is not a position for someone working remotely for the first time.
  • Strong CRM experience is required.
  • Extensive AccuLynx experience is strongly preferred.
  • If you haven't used AccuLynx, you must demonstrate a proven ability to quickly learn and master new software platforms.
  • Exceptional written and verbal communication skills.
  • Outstanding organization, time management, and attention to detail.
  • High emotional intelligence and excellent problem-solving skills.
  • Self-motivated with the ability to prioritize and execute independently.
  • Comfortable working in a fast-paced, high-accountability environment.
The Ideal Candidate:
  • Takes ownership and doesn't wait for direction.
  • Is relentless with follow-up and understands that speed and consistency drive results.
  • Can build trust and rapport with customers over the phone.
  • Thrives in a remote environment and consistently delivers without direct supervision.
  • Leads by example and enjoys helping others succeed.
  • Has the discipline to manage multiple priorities while delivering an exceptional customer experience.
  • Thinks critically, communicates effectively, and solves problems before they become issues.

What sucess looks like as our Lead Customer Service Representative:
  • Located in the United States.
  • Proven success working remotely in a high-performance environment.
  • A dedicated home office with reliable high-speed internet.
  • The ability to stay organized, productive, and responsive throughout the workday.
  • A proactive communication style and a strong sense of accountability.
  • The discipline to own your workload and consistently deliver results.
Why Join Us?
This is an opportunity to make a real impact with a growing company that values ownership, accountability, and exceptional customer service. As our Lead Customer Service Representative, you'll have the opportunity to shape the customer experience, lead by example, support the growth of our Customer Success team, and play a key role in helping our customers feel informed, valued, and supported every step of the way. If you're an experienced customer service professional who thrives in a remote environment, believes in world-class customer success, and takes pride in delivering an exceptional customer experience, we'd love to hear from you.

This is a remote position.