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Remote Follow Up Representative Jobs (NOW HIRING)

Harris

$26/hr

The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable. This remote role welcomes candidates anywhere in the US.

Harris

$26/hr

The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable. This remote role welcomes candidates anywhere in the US.

Harris

$26/hr

The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable. This remote role welcomes candidates anywhere in the US.

Harris

$26/hr

The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable. This remote role welcomes candidates anywhere in the US.

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$24.5K

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How much do remote follow up representative jobs pay per year?

As of Jul 20, 2026, the average yearly pay for remote follow up representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a Remote Follow Up Representative?

A Remote Follow Up Representative is a customer service professional who works from a remote location to contact clients or customers, typically to provide updates, gather feedback, or resolve issues after an initial interaction. Their main responsibilities often include making follow-up calls or sending emails, ensuring customer satisfaction, and updating records with new information. They play a key role in maintaining positive relationships between a business and its customers, helping to address concerns and improve service quality. This role often requires strong communication skills, attention to detail, and the ability to work independently.

What is the difference between Remote Follow Up Representative vs Customer Service Agent?

AspectRemote Follow Up RepresentativeCustomer Service Agent
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, often basic certifications
Work EnvironmentRemote, home-based, flexible hoursRemote or on-site, depending on company
Industry UsageCommon in healthcare, insurance, and tech sectorsWidespread across retail, telecom, and service industries

Both roles involve customer interaction, but Remote Follow Up Representatives focus on following up with clients post-interaction to ensure satisfaction or resolve issues, often requiring specific industry knowledge. Customer Service Agents handle general inquiries and support, typically with broader responsibilities. The main difference lies in the scope and focus of their follow-up tasks.

What are the key skills and qualifications needed to thrive as a Remote Follow Up Representative, and why are they important?

To thrive as a Remote Follow Up Representative, you need strong communication skills, attention to detail, and experience with customer service or administrative roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Excellent time management, problem-solving, and the ability to work independently are essential soft skills for excelling remotely. These skills ensure efficient follow-up processes, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by Remote Follow Up Representatives and how can they be overcome?

Remote Follow Up Representatives often encounter challenges such as managing time effectively across different time zones, maintaining clear communication without face-to-face interaction, and staying organized with multiple follow-up tasks. To overcome these, it's helpful to use digital scheduling tools, establish consistent routines, and proactively communicate with both clients and team members. Regular check-ins and utilizing task management software can also help ensure that follow-up actions are completed on time and nothing falls through the cracks.
More about Remote Follow Up Representative jobs
What cities are hiring for Remote Follow Up Representative jobs? Cities with the most Remote Follow Up Representative job openings:
What are the most commonly searched types of Follow Up Representative jobs? The most popular types of Follow Up Representative jobs are:
What states have the most Remote Follow Up Representative jobs? States with the most job openings for Remote Follow Up Representative jobs include:
What job categories do people searching Remote Follow Up Representative jobs look for? The top searched job categories for Remote Follow Up Representative jobs are:
Remote Follow Up Representative jobs near you
Infographic showing various Remote Follow Up Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Remote Insurance Follow-Up Representative

Remote Insurance Follow-Up Representative

Annuity Health

Remote

$16 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

313th of 451 rated business services

Job description

Job Type
Full-time
Description
A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.
Duties/Responsibilities
  • Provide customer service to various healthcare contract customers
  • Prepare, research and collect from various contracted health insurance payers
  • Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
  • Provide or arrange for additional information when needed
  • Submit corrected claims or appeals
  • Request appropriate adjustments, when required
  • Identify items that require client assistance
  • Gather payor trends and provides feedback
  • Other duties as assigned

Required Skills/Knowledge
  • EPIC experience preferred
  • Microsoft Office
  • Knowledge in government and non-government billing guidelines for facility/physician
  • Knowledge in account/claim status, resolution and appeals process
  • Knowledge of the UB04 and HCFA forms
  • Excellent customer service and time management skills
  • High attention to detail required
  • Excellent verbal, written, and electronic communication skills required

Education/Experience
  • High school diploma or General Education Development (GED) certificate required
  • One to Two years of college preferred
  • Minimum of three years of experience preferred
  • Prior medical billing and insurance collections or healthcare revenue cycle experience preferred

Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $26.00

What Annuity Health employees say

Pay

Hours and flexibility

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