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Remote Follow Up Representative Jobs (NOW HIRING)

RSi

Remote Insurance Follow-Up Representative- Hospice

$18 - $21.50/hr

Remote Insurance Follow-Up Representative- Hospice (3+ Years of Hospice Experience Required) Pay Range: 58-60K+ Annually | Schedule : Monday-Friday, 8am-5pm EST | Location: Fully Remote Work Where ...

Brownhealth

Claims Follow Up Rep

Providence, RI · On-site +1

$19.97 - $32.96/hr

Position can be fully remote, hybrid or in-office. Manager will approve work arrangements. MINIMUM ... One to three years of relevant experience in insurance follow-up of professional/hospital billing.

Brown University Health

Claims Follow Up Rep

$19.97 - $32.96/hr

Position can be fully remote, hybrid or in-office. Manager will approve work arrangements. MINIMUM ... One to three years of relevant experience in insurance follow-up of professional/hospital billing.

Medix

A/R Follow Up Rep - Remote

Chicago, IL · Remote

$22 - $24/hr

Epic Insurance Follow-Up Specialist (HB or PB) Position Type: Remote (Full-Time) Schedule: Monday - Friday | Training & Regular Shift: 8:00 AM - 4:30 PM CT or 8:30 AM - 5:00 PM CT Pay Range: $22.00 ...

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How much do remote follow up representative jobs pay per year?

As of Jun 7, 2026, the average yearly pay for remote follow up representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a Remote Follow Up Representative?

A Remote Follow Up Representative is a customer service professional who works from a remote location to contact clients or customers, typically to provide updates, gather feedback, or resolve issues after an initial interaction. Their main responsibilities often include making follow-up calls or sending emails, ensuring customer satisfaction, and updating records with new information. They play a key role in maintaining positive relationships between a business and its customers, helping to address concerns and improve service quality. This role often requires strong communication skills, attention to detail, and the ability to work independently.

What is the difference between Remote Follow Up Representative vs Customer Service Agent?

AspectRemote Follow Up RepresentativeCustomer Service Agent
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, often basic certifications
Work EnvironmentRemote, home-based, flexible hoursRemote or on-site, depending on company
Industry UsageCommon in healthcare, insurance, and tech sectorsWidespread across retail, telecom, and service industries

Both roles involve customer interaction, but Remote Follow Up Representatives focus on following up with clients post-interaction to ensure satisfaction or resolve issues, often requiring specific industry knowledge. Customer Service Agents handle general inquiries and support, typically with broader responsibilities. The main difference lies in the scope and focus of their follow-up tasks.

What are the key skills and qualifications needed to thrive as a Remote Follow Up Representative, and why are they important?

To thrive as a Remote Follow Up Representative, you need strong communication skills, attention to detail, and experience with customer service or administrative roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required. Excellent time management, problem-solving, and the ability to work independently are essential soft skills for excelling remotely. These skills ensure efficient follow-up processes, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by Remote Follow Up Representatives and how can they be overcome?

Remote Follow Up Representatives often encounter challenges such as managing time effectively across different time zones, maintaining clear communication without face-to-face interaction, and staying organized with multiple follow-up tasks. To overcome these, it's helpful to use digital scheduling tools, establish consistent routines, and proactively communicate with both clients and team members. Regular check-ins and utilizing task management software can also help ensure that follow-up actions are completed on time and nothing falls through the cracks.
More about Remote Follow Up Representative jobs
What cities are hiring for Remote Follow Up Representative jobs? Cities with the most Remote Follow Up Representative job openings:
What are the most commonly searched types of Follow Up Representative jobs? The most popular types of Follow Up Representative jobs are:
What states have the most Remote Follow Up Representative jobs? States with the most job openings for Remote Follow Up Representative jobs include:
What job categories do people searching Remote Follow Up Representative jobs look for? The top searched job categories for Remote Follow Up Representative jobs are:
Remote Follow Up Representative jobs near you
Infographic showing various Remote Follow Up Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Remote Insurance Follow Up Representative

Remote Insurance Follow Up Representative

Physical Rehabilitation Network

Dallas, TX • On-site, Remote

$17 - $19/hr

Full-time, Per diem

Posted 11 days ago

Physical Rehabilitation Network rating

6.3

Company rating: 6.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Pay: $17-19/hr
Location: Remote
Candidate MUST be in one of these States: NV, ID, AZ, NM, TX, MT, OK, WY, SD, ND, MN, MO, KY, TN
About the Role: If you LOVE working in a Revenue Cycle or Medical Billing in a fast-paced environment, but from the comfort of your own home, then this might be an exciting opportunity for you. We are rapidly growing and leading physical therapy (PT) clinic platform in the U.S. We own and operate 200+ PT clinics that provide a variety of outpatient rehabilitation services, including physical therapy, occupational therapy, hand therapy and other ancillary services. Voted Glassdoor's "Best Places to Work 2021", we are seeking an independent and extremely detail oriented Follow Up Representative. The position is responsible for the full range of Payor follow up with different types of Payors. This position is full time (40 hours/week, Monday-Friday).
Job Duties:
  • Manage primary and secondary claims
  • Respond promptly to billing inquiries from patients, insurance companies and departments
  • Work with clinics to identify and resolve issues regarding outstanding account balances
  • Resolve denials and submit appeals
  • Utilizes the most efficient resources to secure timely payment of open claims
  • Research assigned correspondence and takes necessary action to resolve requests
  • Ensures daily accomplishments contribute toward company goals for A/R
  • Resolve accounts in follow-up queues

Job Requirements:
  • High School/G.E.D requirement or equivalent combination of education and experience required
  • 1-year prior medical receivable collections experience preferred
  • Understanding of medical claims processing
  • Experience with insurance systems
  • Knowledge of insurance including State and Federal rules and regulations as they relate to billing and collections
  • Ability to understand claim denials/rejections
  • Ability to read an Explanation of Benefits
  • Knowledge of medical terminology

About Our Company:
Founded in 1991, Physical Rehabilitation Network (PRN) is a physical therapy organization headquartered in Carlsbad, California. We currently support over 200 independently owned and operated physical rehabilitation clinics across sixteen states with more than 1,800 employees.
As the leading, therapist-friendly physical rehabilitation organization in the west, our purpose is to provide our therapist partners full operational and administrative support so they can focus on what they do best deliver the highest levels of quality care and experiences for patients.
Title: Follow Up Representative

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