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Remote Flight Operations Manager Jobs in Minnesota

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Lead and manage field support operations and dispatch oversight without performing customer on-site ... Excellent remote customer-facing communication skills; experience managing escalations virtually.

Leidos

Systems Engineer

Eagan, MN · Remote

... operational efficiency-particularly in remote and high-dependency aviation environments. These ... flight services to the pilot community. Please note, this exciting position is currently unfunded ...

Leidos

Senior Systems Engineer

Eagan, MN · Remote

$106K - $145K/yr

... operational efficiency-particularly in remote and high-dependency aviation environments. These ... flight services to the pilot community. Please note, this exciting position is currently unfunded ...

Honeywell

Lead Account Manager - REMOTE

Minneapolis, MN · Remote

Learn more THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations ... Manage and grow a portfolio of key accounts, serving as the primary point of contact for customer ...

Honeywell

Lead Account Manager - REMOTE

Minneapolis, MN · Remote

Learn more THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations ... Manage and grow a portfolio of key accounts, serving as the primary point of contact for customer ...

HB Travels

Booking Coordinator - Remote

Duluth, MN · Remote

This remote position combines customer service, research, communication, and organization. The ... Manage your schedule around customer and operational needs * Training Available: Learn booking ...

HB Travels

Booking Coordinator - Remote

Duluth, MN · Remote

$30K - $70K/yr

This remote position combines customer service, research, communication, and organization. The ... Manage your schedule around customer and operational needs * Training Available: Learn booking ...

HB Travels

Booking Coordinator - Remote

Minneapolis, MN · Remote

$30K - $70K/yr

This remote position combines customer service, research, communication, and organization. The ... Manage your schedule around customer and operational needs * Training Available: Learn booking ...

Cargill

Utilities Lead (Remote)

Minneapolis, MN · On-site +1

$120K - $150K/yr

... operations. * Manage corporate projects at several sites to pilot industry-leading technologies or ... Remote Equal Opportunity Employer, including Disability/Vet

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Remote Flight Operations Manager information

What is a remote flight operations manager?

A Remote Flight Operations Manager is responsible for overseeing and coordinating flight operations from an off-site location, often using digital and communication technologies. Their duties typically include managing schedules, ensuring regulatory compliance, handling crew coordination, and responding to operational issues. They play a crucial role in maintaining the safety, efficiency, and reliability of flight operations, even when not physically present at the airport or airline hub. This role is increasingly important as airlines and aviation companies embrace remote work solutions for operational staff.

How does a remote flight operations manager effectively coordinate with on-site teams and pilots across different locations?

A Remote Flight Operations Manager utilizes a combination of digital communication tools, standardized protocols, and scheduled briefings to ensure seamless collaboration with on-site teams and pilots. They are responsible for monitoring flight schedules, managing crew assignments, and addressing operational issues in real time, often across multiple time zones. Regular virtual meetings and clear documentation are essential for maintaining situational awareness and ensuring compliance with safety and regulatory standards. By fostering open communication channels and building strong relationships, remote managers can effectively support flight operations and respond promptly to any challenges.

What are the key skills and qualifications needed to thrive as a remote flight operations manager, and why are they important?

To thrive as a Remote Flight Operations Manager, you need expertise in aviation regulations, flight planning, and operational management, often supported by a degree in aviation or a related field and relevant certifications such as FAA Dispatcher License. Familiarity with flight operations software, scheduling systems, and real-time communication tools is typically required. Exceptional leadership, problem-solving, and communication skills are crucial for coordinating teams and responding to dynamic, time-sensitive situations. These skills ensure the safe, efficient, and compliant management of flight operations, especially when overseeing teams and schedules remotely.

What is the difference between Remote Flight Operations Manager vs Remote Flight Dispatcher?

AspectRemote Flight Operations ManagerRemote Flight Dispatcher
CredentialsFAA certifications, aviation management experienceFAA dispatcher license, aviation knowledge
Work EnvironmentOversees flight operations, manages teams remotelyCoordinates flights, plans routes remotely
Industry UsageAirlines, private aviation companiesAirlines, charter services

The Remote Flight Operations Manager focuses on overseeing overall flight operations and managing teams, requiring management experience and certifications. In contrast, the Remote Flight Dispatcher handles flight planning and coordination, emphasizing route planning and FAA dispatcher credentials. Both roles are essential in aviation, often working closely but with distinct responsibilities and qualifications.

What are popular job titles related to Remote Flight Operations Manager jobs in Minnesota?

For Remote Flight Operations Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Flight Operations Manager jobs in Minnesota look for?

The top searched job categories for Remote Flight Operations Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Flight Operations Manager jobs?

Cities in Minnesota with the most Remote Flight Operations Manager job openings:

Remote Flight Operations Manager jobs near you
Infographic showing various Remote Flight Operations Manager job openings in Minnesota as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Support Manager

Saint Paul, MN • Remote

Optomec Inc
See more jobs at Optomec Incexternal

Full-time

Re-posted 29 days ago

Job description

Description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.

Key Responsibilities:


  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution      documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents      via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and      vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements

Required Qualifications:


  • 4+ years managing field service or technical support teams with      dispatch/field technicians.
  • Hands-on experience using      Salesforce Service Cloud (ticketing, flows, entitlements/milestones,      reports/dashboards).
  • Strong understanding of SLA      design/enforcement and escalation matrices.
  • Excellent remote customer-facing      communication skills; experience managing escalations virtually.
  • Proven coaching and      people-management skills.
  • Comfortable working remotely and      coordinating field activities without on-site customer visits.


Preferred Qualifications:


  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.


Core Skills:


  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management


Working Conditions:


  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.



To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply