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Remote Escalation Analyst Jobs (NOW HIRING)

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Act as facilitation point for the managed services provider for triage and escalations.

Arkatechture

Lead Analyst

Portland, ME · On-site +1

$95K - $125K/yr

Remote Compensation: $95,000 - $125,000 / year Description Why Work Here? At Arkatechture, we have ... The Lead Analyst serves as a key escalation point and is responsible for setting technical ...

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial ... Prepare collection status reports and escalation documentation as needed. Qualifications * 2+ years ...

New

LHH US

Remote B2B Collections Analyst

Grand Rapids, MI · Remote

$26 - $31/hr

We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial ... Prepare collection status reports and escalation documentation as needed. Qualifications * 2+ years ...

New

MDT Technical

Cost Recovery Analyst

Scottsdale, AZ · On-site +1

Cost Recovery Analyst (100% remote) Primary Location: 100% remote V-Soft Consulting is currently ... Active management of receivables, including aging, follow-ups, and escalation actions. * Consistent ...

Arkatechture

Lead Analyst

Portland, ME · On-site +1

A flexible remote work policy with optional access to our Portland, Maine office * A 4-day workweek ... The Lead Analyst serves as a key escalation point and is responsible for setting technical ...

Adecco

Corporate Security Analyst

Minneapolis, MN · Remote

$33/hr

... Security Analyst opportunity in Remote with an onsite work schedule. This is an excellent ... needs, and escalation requirements. · Gather, compare, and analyze relevant facts from ...

New

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Remote Escalation Analyst information

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How much do remote escalation analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

How does a Remote Escalation Analyst typically collaborate with other support teams to resolve complex technical issues?

A Remote Escalation Analyst frequently works alongside Tier 1 and Tier 2 support teams, leveraging their specialized expertise to handle advanced or unresolved cases. Collaboration often involves participating in virtual meetings, sharing detailed case documentation, and coordinating troubleshooting steps with engineers or product specialists. Effective communication and timely updates are crucial to ensure that issues are resolved efficiently and customer satisfaction is maintained. This role also often requires analysts to document solutions and feedback for knowledge base improvements, benefiting the entire support organization.

What is the difference between Remote Escalation Analyst vs Customer Support Specialist?

AspectRemote Escalation AnalystCustomer Support Specialist
CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, remote troubleshootingCustomer service centers, remote or on-site
Industry UsageIT, tech, telecomRetail, service, tech
Search IntentTechnical escalation, problem resolutionCustomer inquiries, issue resolution

The Remote Escalation Analyst primarily handles complex technical issues and escalations within technical teams, requiring specialized certifications and troubleshooting skills. In contrast, Customer Support Specialists focus on addressing general customer inquiries and providing support, often with customer service training. While both roles may be remote, the Escalation Analyst deals with technical escalations in industries like IT and telecom, whereas Customer Support Specialists serve broader customer needs across various sectors.

What is a Remote Escalation Analyst?

A Remote Escalation Analyst is a professional who handles complex technical issues or customer concerns that frontline support teams are unable to resolve. Working remotely, they analyze, troubleshoot, and resolve escalated cases using their specialized knowledge and advanced problem-solving skills. These analysts often collaborate with different departments, document solutions, and help improve processes to prevent similar issues in the future. Their role is crucial for maintaining customer satisfaction and ensuring that challenging problems are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Remote Escalation Analyst, and why are they important?

To thrive as a Remote Escalation Analyst, you need strong problem-solving abilities, analytical thinking, and expertise in technical troubleshooting, often supported by a degree in IT or computer science. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA or ITIL are typically required. Excellent communication, patience, and the ability to work independently are vital soft skills for managing complex customer issues. These skills and qualities are crucial for efficiently resolving high-priority technical problems and ensuring customer satisfaction in a remote support environment.
More about Remote Escalation Analyst jobs
What cities are hiring for Remote Escalation Analyst jobs? Cities with the most Remote Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Remote Escalation Analyst jobs? States with the most job openings for Remote Escalation Analyst jobs include:
What job categories do people searching Remote Escalation Analyst jobs look for? The top searched job categories for Remote Escalation Analyst jobs are:
Remote Escalation Analyst jobs near you
Infographic showing various Remote Escalation Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
BCBA Board Certified Behavior Analyst - Remote

BCBA Board Certified Behavior Analyst - Remote

Lighthouse CH

Brooklyn, NY • Remote

Part-time

Re-posted 8 days ago

Job description

About the Lighthouse:

Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.

Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication. 

We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive.

Job Description:

Lighthouse is seeking passionate and dedicated BCBA/LBAs to join our team of professionals. 

As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life.

Responsibilities:

  • Conducting functional behavior assessments and write reports summarizing results
  • Develop positive behavior support plans
  • Overseeing implementation of treatment plan
  • Assist staff in day-to-day training for targeted behavioral needs and implementing behavior support plans
  • Train staff to implement strategies to prevent occurrence of target behaviors and de-escalation strategies
  • Provide ongoing monitoring of data and make programming adjustments as needed

POSITION REQUIREMENTS

Qualifications:

  • Master’s Degree in Applied Behavior Analysis (ABA) or related program
  • Board Certified Behavior Analyst (BCBA)
  • LBA Certification
  • Prefer minimum of one year working after BCBA certification
  • Experience working with individuals with intellectual disabilities
  • Spanish Speaking

Knowledge & Abilities:

  • Utilizing the principles of ABA to influence socially important behavior
  • Using a team-based approach to reduce the occurrence of problem behavior
  • Serving individuals with intellectual and/or developmental disabilities
  • Collaborating with team to create optimal environment for behavior change
  • Effective written and verbal communication skills
  • Ability to multi-task

Job Type: Part-time

Salary: $65.00 - $80.00 per hour

License/Certification:

  • BCBA Certification 
  • LBA Certification (preferred)

Work Location: Remote 

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