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Remote Escalation Analyst Jobs (NOW HIRING)

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Client Strategy Analyst

San Francisco, CA · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

New York, NY · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Austin, TX · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Boston, MA · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Seattle, WA · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Atlanta, GA · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Chicago, IL · Remote

$130K - $140K/yr

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Prelim

Client Strategy Analyst

Chicago, IL · Remote

We're a fast-growing, remote-first startup on a mission to make banking more accessible for ... Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with ...

Right Skale, Inc.

SOC Analyst - 100% Remote

Security Operations Analyst - Contract - 100% Remote - (US Only) The Security Operations Center ... escalation, remediation, and iterative documentation. • Research and explore new threat detection ...

Harris

WinCap Support Analyst

New York, NY · On-site +1

$55K - $70K/yr

WinCap Support Analyst Harris School Solutions - Remote Salary range: $55,000-$70,000 per year ... Handle escalated support issues and work directly with customers to troubleshoot issues * Deliver ...

Sentara

Cybersecurity Analyst - Remote

Norfolk, VA · Remote

Sentara is hiring for a Cybersecurity Analyst! This position is fully remote! Overview Responsible ... Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they ...

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Remote Escalation Analyst information

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$31K

$73.3K

$130K

How much do remote escalation analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for remote escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Escalation Analyst, and why are they important?

To thrive as a Remote Escalation Analyst, you need strong problem-solving abilities, analytical thinking, and expertise in technical troubleshooting, often supported by a degree in IT or computer science. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA or ITIL are typically required. Excellent communication, patience, and the ability to work independently are vital soft skills for managing complex customer issues. These skills and qualities are crucial for efficiently resolving high-priority technical problems and ensuring customer satisfaction in a remote support environment.

How does a Remote Escalation Analyst typically collaborate with other support teams to resolve complex technical issues?

A Remote Escalation Analyst frequently works alongside Tier 1 and Tier 2 support teams, leveraging their specialized expertise to handle advanced or unresolved cases. Collaboration often involves participating in virtual meetings, sharing detailed case documentation, and coordinating troubleshooting steps with engineers or product specialists. Effective communication and timely updates are crucial to ensure that issues are resolved efficiently and customer satisfaction is maintained. This role also often requires analysts to document solutions and feedback for knowledge base improvements, benefiting the entire support organization.

What is a Remote Escalation Analyst?

A Remote Escalation Analyst is a professional who handles complex technical issues or customer concerns that frontline support teams are unable to resolve. Working remotely, they analyze, troubleshoot, and resolve escalated cases using their specialized knowledge and advanced problem-solving skills. These analysts often collaborate with different departments, document solutions, and help improve processes to prevent similar issues in the future. Their role is crucial for maintaining customer satisfaction and ensuring that challenging problems are resolved efficiently.

What is the difference between Remote Escalation Analyst vs Customer Support Specialist?

AspectRemote Escalation AnalystCustomer Support Specialist
CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, remote troubleshootingCustomer service centers, remote or on-site
Industry UsageIT, tech, telecomRetail, service, tech
Search IntentTechnical escalation, problem resolutionCustomer inquiries, issue resolution

The Remote Escalation Analyst primarily handles complex technical issues and escalations within technical teams, requiring specialized certifications and troubleshooting skills. In contrast, Customer Support Specialists focus on addressing general customer inquiries and providing support, often with customer service training. While both roles may be remote, the Escalation Analyst deals with technical escalations in industries like IT and telecom, whereas Customer Support Specialists serve broader customer needs across various sectors.

More about Remote Escalation Analyst jobs
What cities are hiring for Remote Escalation Analyst jobs? Cities with the most Remote Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Remote Escalation Analyst jobs? States with the most job openings for Remote Escalation Analyst jobs include:
What job categories do people searching Remote Escalation Analyst jobs look for? The top searched job categories for Remote Escalation Analyst jobs are:
Remote Escalation Analyst jobs near you
Infographic showing various Remote Escalation Analyst job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 5% Part Time, 9% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

BCBA Board Certified Behavior Analyst - Remote

Lighthouse CH

Brooklyn, NY • Remote

Part-time

Posted 24 days ago

Job description

About the Lighthouse:

Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.

Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication. 

We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive.

Job Description:

Lighthouse is seeking passionate and dedicated BCBA/LBAs to join our team of professionals. 

As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life.

Responsibilities:

  • Conducting functional behavior assessments and write reports summarizing results
  • Develop positive behavior support plans
  • Overseeing implementation of treatment plan
  • Assist staff in day-to-day training for targeted behavioral needs and implementing behavior support plans
  • Train staff to implement strategies to prevent occurrence of target behaviors and de-escalation strategies
  • Provide ongoing monitoring of data and make programming adjustments as needed

POSITION REQUIREMENTS

Qualifications:

  • Master’s Degree in Applied Behavior Analysis (ABA) or related program
  • Board Certified Behavior Analyst (BCBA)
  • LBA Certification
  • Prefer minimum of one year working after BCBA certification
  • Experience working with individuals with intellectual disabilities
  • Spanish Speaking

Knowledge & Abilities:

  • Utilizing the principles of ABA to influence socially important behavior
  • Using a team-based approach to reduce the occurrence of problem behavior
  • Serving individuals with intellectual and/or developmental disabilities
  • Collaborating with team to create optimal environment for behavior change
  • Effective written and verbal communication skills
  • Ability to multi-task

Job Type: Part-time

Salary: $65.00 - $80.00 per hour

License/Certification:

  • BCBA Certification 
  • LBA Certification (preferred)

Work Location: Remote 

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