IT Change Management Analyst - Remote
Jersey City, NJ ยท On-site +1
... Analyst Location: Remote Duration: 12 Months Contract * This position includes a weekend and ... escalation during production change windows
Jersey City, NJ ยท On-site +1
... Analyst Location: Remote Duration: 12 Months Contract * This position includes a weekend and ... escalation during production change windows
Jersey City, NJ ยท On-site +1
... Analyst Location: Remote Duration: 12 Months Contract * This position includes a weekend and ... escalation during production change windows
This role is within our CSIRT team and is a remote position available to qualifying service members ... Participate in incident response and manage escalations asneeded * Provide after-hours support on ...
This role is within our CSIRT team and is a remote position available to qualifying service members ... Participate in incident response and manage escalations asneeded * Provide after-hours support on ...
Omaha, NE ยท On-site +1
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Omaha, NE ยท On-site +1
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Indianapolis, IN ยท Remote
$70K - $80K/yr
Remote, USA. Candidate must be able to work EST hours. Salary Range: $70,000 - $80,000 Position ... Escalation Handling: Act as a point of escalation for complex issues from the helpdesk team.
Indianapolis, IN ยท Remote
$70K - $80K/yr
Remote, USA. Candidate must be able to work EST hours. Salary Range: $70,000 - $80,000 Position ... Escalation Handling: Act as a point of escalation for complex issues from the helpdesk team.
Omaha, NE ยท Remote
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Omaha, NE ยท Remote
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Omaha, NE ยท Remote
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
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Omaha, NE ยท Remote
Conduct thorough root cause analyses on high-impact errors or escalations. * Support training ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Remote (as required) Clearance: Public Trust Eligibility: U.S. Citizen Overview Seeking a Technical ... coordination, and escalation management within a federal regulatory environment. Key ...
Remote (as required) Clearance: Public Trust Eligibility: U.S. Citizen Overview Seeking a Technical ... coordination, and escalation management within a federal regulatory environment. Key ...
Maryland Heights, MO ยท Remote
$60.20K - $107.40K/yr
The Escalations Advocate is an individual contributor role responsible for an exciting variety of ... We are looking for someone with strong analytical skills, who can think critically. The perfect ...
Maryland Heights, MO ยท Remote
$60.20K - $107.40K/yr
The Escalations Advocate is an individual contributor role responsible for an exciting variety of ... We are looking for someone with strong analytical skills, who can think critically. The perfect ...
Remote (as required) Clearance: Public Trust Eligibility: U.S. Citizen Overview Seeking a Technical ... coordination, and escalation management within a federal regulatory environment. Key ...
Quick apply
Remote (as required) Clearance: Public Trust Eligibility: U.S. Citizen Overview Seeking a Technical ... coordination, and escalation management within a federal regulatory environment. Key ...
Title: Network Analyst Location: Remote Project description Technology Division is seeking a ... network escalations from our branch teams. If you are looking for a new and exciting career ...
Title: Network Analyst Location: Remote Project description Technology Division is seeking a ... network escalations from our branch teams. If you are looking for a new and exciting career ...
New York, NY ยท Remote
$75 - $85/hr
Business Analyst (Accounting) Hybrid Onsite for first 2 weeks, then 3 days onsite / 2 days remote ... Notify appropriate managers of critical exceptions or escalations. Required Skills: Bachelor ...
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New York, NY ยท Remote
$75 - $85/hr
Business Analyst (Accounting) Hybrid Onsite for first 2 weeks, then 3 days onsite / 2 days remote ... Notify appropriate managers of critical exceptions or escalations. Required Skills: Bachelor ...
Chicago, IL ยท On-site +1
Conflicts Attorney/Analyst (Remote) Location: Remote (U.S.) Department: Office of General Counsel ... While support and escalation paths are available for novel or high-risk matters, this role is ...
Chicago, IL ยท On-site +1
Conflicts Attorney/Analyst (Remote) Location: Remote (U.S.) Department: Office of General Counsel ... While support and escalation paths are available for novel or high-risk matters, this role is ...
Irvine, CA ยท Remote
$65 - $95/hr
AI Security Analyst (Remote) The AI Security Analyst serves as the organization's dedicated subject ... Evaluate RAG and agentic workflows for access and escalation risks * Provide security approval ...
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Irvine, CA ยท Remote
$65 - $95/hr
AI Security Analyst (Remote) The AI Security Analyst serves as the organization's dedicated subject ... Evaluate RAG and agentic workflows for access and escalation risks * Provide security approval ...
... escalation, and understand fundamental project management methodologies. * Participates in re ... Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon ...
... escalation, and understand fundamental project management methodologies. * Participates in re ... Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon ...
Los Angeles, CA ยท On-site +1
$96.32K - $139.67K/yr
... escalation, and understand fundamental project management methodologies. * Participates in re ... Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon ...
Los Angeles, CA ยท On-site +1
$96.32K - $139.67K/yr
... escalation, and understand fundamental project management methodologies. * Participates in re ... Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon ...
Independence, OH ยท Remote
$21 - $28.75/hr
... escalation in accordance with established service desk procedures. The Service Desk Analyst ... Provide remote support to managed services customers using remote monitoring and management (RMM ...
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Independence, OH ยท Remote
$21 - $28.75/hr
... escalation in accordance with established service desk procedures. The Service Desk Analyst ... Provide remote support to managed services customers using remote monitoring and management (RMM ...
Satellite Beach, FL ยท Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather ...
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Satellite Beach, FL ยท Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather ...
... remote supervision of Registered Behavior Technicians (RBTs) in accordance with Behavior Analyst ... Provide guidance during behavioral escalations or crisis situations (as needed) * Ensure compliance ...
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... remote supervision of Registered Behavior Technicians (RBTs) in accordance with Behavior Analyst ... Provide guidance during behavioral escalations or crisis situations (as needed) * Ensure compliance ...
OIM Support Analyst Location: Phoenix AZ (Remote till Covid) Type: Full Time * Technical ... escalations. Experience with Remedy and JIRA are strong pluses.
OIM Support Analyst Location: Phoenix AZ (Remote till Covid) Type: Full Time * Technical ... escalations. Experience with Remedy and JIRA are strong pluses.
Remote Key Responsibilities Customer Success Operations * Support customer renewal, retention, and ... Improve customer onboarding, renewal, and escalation workflows. * Identify process gaps and ...
Remote Key Responsibilities Customer Success Operations * Support customer renewal, retention, and ... Improve customer onboarding, renewal, and escalation workflows. * Identify process gaps and ...
$31K - $40K
11% of jobs
$40K - $49K
9% of jobs
$52.1K is the 25th percentile. Wages below this are outliers.
$49K - $58K
15% of jobs
$58K - $67K
15% of jobs
The median wage is $67.3K / yr.
$67K - $76K
18% of jobs
$82.5K is the 75th percentile. Wages above this are outliers.
$76K - $85K
11% of jobs
$85K - $94K
7% of jobs
$94K - $103K
5% of jobs
$103K - $112K
4% of jobs
$112K - $121K
2% of jobs
$121K - $130K
3% of jobs
$31K
$73.3K
$130K
| Aspect | Remote Escalation Analyst | Customer Support Specialist |
|---|---|---|
| Credentials | Technical certifications, problem-solving skills | Customer service training, communication skills |
| Work Environment | Technical teams, remote troubleshooting | Customer service centers, remote or on-site |
| Industry Usage | IT, tech, telecom | Retail, service, tech |
| Search Intent | Technical escalation, problem resolution | Customer inquiries, issue resolution |
The Remote Escalation Analyst primarily handles complex technical issues and escalations within technical teams, requiring specialized certifications and troubleshooting skills. In contrast, Customer Support Specialists focus on addressing general customer inquiries and providing support, often with customer service training. While both roles may be remote, the Escalation Analyst deals with technical escalations in industries like IT and telecom, whereas Customer Support Specialists serve broader customer needs across various sectors.

Contractor
Posted 26 days ago
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
It services
51 - 200 Employees
Rocky Hill, CT, US