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Telephone triage nurses

Remote (Work from Home) Hours: Full-time, 3Pm-11pmSA (Monday Friday) Must Reside in South Africa ... Ensure all conversations are clear, empathetic, and professional. * Use the automated system ...

Pavago

Customer Success Manager

S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours, with ... empathetic listener while still understanding commercial priorities. * You naturally build trust ...

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How much do remote empathetic listener jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote empathetic listener in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What is a remote empathetic listener?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

What does a remote empathetic listener do?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

What are the key skills and qualifications needed to thrive as a remote empathetic listener?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

Can I get paid to be a remote empathetic listener?

Remote empathetic listeners can be paid through roles such as online counseling, mental health support, or customer service positions that require active listening skills. These jobs often involve remote work platforms, and pay varies based on experience, certification, and the organization. Some roles may require training or certification in counseling or communication skills.

How do I become a remote empathetic listener?

To become a remote empathetic listener, develop strong communication skills, active listening abilities, and emotional intelligence. Practice patience, maintain a non-judgmental attitude, and use tools like video conferencing to connect effectively with others. Training in counseling or active listening techniques can also enhance your skills for remote work.
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Remote Empathetic Listener jobs near you
Infographic showing various Remote Empathetic Listener job openings in the United States as of September 2026, with employment types broken down into 54% Full Time, 31% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.

Core Client Advocate, Florida

Sarasota, FL • On-site, Remote

Peregrine Technologies
See more jobs at Peregrine Technologiesexternal

Full-time

Posted 28 days ago

Job description

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer's challenging problems and unlock new ways that provide value to their work. It's important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You'll also partner with other teams to develop case studies and success stories for Peregrine's outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

The position is field-based, remote in Florida's Sarasota, Hardee, De Soto, Charlotte, Lee, Collier, Hendry, Glades, Highlands, or Okeechobee counties (Region 6, aligned with Florida's Emergency Management regions), with weekly onsite visits/travel required across that region and surrounding areas. Location is subject to change to align with business needs. 

About You
  • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
  • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
  • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
What We Look For
  • 3-7+ years of direct experience supporting customers to adopt technical software solutions
  • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
  • Significant experience in the enterprise software space, startup experience also a plus
  • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
  • Successful track record of zero churn and positive net revenue retention
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Ability to travel ~60% of the time

Apply