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Remote Empathetic Listener Jobs in Texas (NOW HIRING)

MCI Military Recruitment

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

MCI Military Recruitment

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

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Remote Empathetic Listener information

How to make 1000 a week remotely?

A remote empathetic listener can earn $1,000 or more weekly by offering paid emotional support or coaching services through freelance platforms, building a client base, and setting competitive rates. Developing strong communication skills, active listening, and marketing oneself effectively are essential for increasing earnings in this role.

What is a Remote Empathetic Listener job?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

What does a typical day look like for a Remote Empathetic Listener?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

Can you really get paid to be an empathetic listener?

Remote empathetic listeners can earn income by providing emotional support, coaching, or customer service through online platforms. These roles often require strong communication skills, active listening, and sometimes certifications, with pay rates varying based on experience and the type of service offered.

Is empathetic Listener a legit company?

Empathetic Listener is a role focused on providing emotional support and active listening, often as a remote position. It is not a company name but a job title that may be offered by various organizations or platforms; job seekers should verify the employer's legitimacy before applying. Common requirements include good communication skills and empathy, with some roles requiring training or certification in counseling or mental health support.

What are the key skills and qualifications needed to thrive in the Remote Empathetic Listener position, and why are they important?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

How to get a job as an empathetic listener?

To become an empathetic listener, develop strong communication skills, demonstrate genuine concern, and practice active listening techniques such as reflecting and clarifying. Relevant qualifications may include training in counseling, psychology, or customer service, and experience in roles that require emotional support or conflict resolution. Building a reputation for empathy and patience can improve job prospects in roles like customer support, mental health assistance, or coaching.
What are the most commonly searched types of Empathetic Listener jobs in Texas? The most popular types of Empathetic Listener jobs in Texas are:
What are popular job titles related to Remote Empathetic Listener jobs in Texas? For Remote Empathetic Listener jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Empathetic Listener jobs in Texas look for? The top searched job categories for Remote Empathetic Listener jobs in Texas are:
What cities in Texas are hiring for Remote Empathetic Listener jobs? Cities in Texas with the most Remote Empathetic Listener job openings:
Remote Empathetic Listener jobs near you
Infographic showing various Remote Empathetic Listener job openings in Texas as of July 2026, with employment types broken down into 77% Full Time, 6% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.
Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCI Careers

Laredo, TX • Remote

$17 - $19/hr

Full-time

Posted 8 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism, empathy, and efficiency.
  • Listen actively to understand customer needs and provide accurate solutions.
  • Use internal systems to manage accounts, process claims, and update records.
  • Follow scripts and procedures to ensure compliance and consistency.
  • Escalate complex issues to supervisors when necessary.
  • Maintain confidentiality and protect customer data.
  • Stay current with training materials, system updates, and product knowledge.
  • Meet performance goals including first-call resolution and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • High school diploma or GED.
  • Fluent in English and Spanish (spoken and written).
  • Strong typing skills (20+ WPM) and data entry experience.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work scheduled shifts, including weekends and holidays.
  • Basic knowledge of Microsoft Office Suite and Windows applications.
  • Reliable internet connection (20Mbps+ download speed) for remote roles.
  • Customer-first mindset: empathetic, patient, and solution-oriented.
  • Ability to multitask, self-manage, and thrive in a dynamic environment.
  • Team-oriented with strong interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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