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Remote Empathetic Listener Jobs in Dallas, TX (NOW HIRING)

Duolingo

Client Success Associate

Haltom City, TX · Remote

Maintain an empathetic, solutions oriented, and user first approach in all interactions. * Identify ... Strong listening, problem solving, and interpersonal skills. * Ability to understand an issue and ...

Duolingo

Client Success Associate

Haltom City, TX · On-site +1

Maintain an empathetic, solutions oriented, and user first approach in all interactions. * Identify ... Strong listening, problem solving, and interpersonal skills. * Ability to understand an issue and ...

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Remote Empathetic Listener information

What is a remote empathetic listener?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

What does a remote empathetic listener do?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

What are the key skills and qualifications needed to thrive as a remote empathetic listener?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

Can I get paid to be a remote empathetic listener?

Remote empathetic listeners can be paid through roles such as online counseling, mental health support, or customer service positions that require active listening skills. These jobs often involve remote work platforms, and pay varies based on experience, certification, and the organization. Some roles may require training or certification in counseling or communication skills.

How do I become a remote empathetic listener?

To become a remote empathetic listener, develop strong communication skills, active listening abilities, and emotional intelligence. Practice patience, maintain a non-judgmental attitude, and use tools like video conferencing to connect effectively with others. Training in counseling or active listening techniques can also enhance your skills for remote work.

What are the most commonly searched types of Empathetic Listener jobs in Dallas, TX?

The most popular types of Empathetic Listener jobs in Dallas, TX are:

What are popular job titles related to Remote Empathetic Listener jobs in Dallas, TX?

For Remote Empathetic Listener jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Empathetic Listener jobs in Dallas, TX look for?

The top searched job categories for Remote Empathetic Listener jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Empathetic Listener jobs?

Cities near Dallas, TX with the most Remote Empathetic Listener job openings:

Remote Empathetic Listener jobs near you
Infographic showing various Remote Empathetic Listener job openings in Dallas, TX as of August 2026, with employment types broken down into 3% As Needed, 77% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Client Success Associate (Remote)

Duolingo

Riverhead, NY • Remote

$28 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Duolingo is an education technology company focused on developing high quality learning experiences and making education accessible to people around the world. Through technology, innovative product design, and engaging digital experiences, Duolingo helps learners develop new skills across languages and other educational subjects.

We are seeking a Client Success Associate to provide responsive, thoughtful, and solutions focused support to our users. In this remote role, you will help address questions, resolve concerns, maintain accurate support records, and collaborate with internal teams to create a consistently positive user experience.

The ideal candidate is a clear communicator who enjoys helping others, approaches problems with curiosity and good judgment, and can manage multiple priorities effectively in a remote environment.

What You'll Do
  • Respond to user questions and support requests with professionalism, empathy, and accuracy.
  • Develop a strong working knowledge of Duolingo products, services, resources, and support processes.
  • Listen carefully to user concerns, identify underlying needs, and provide clear and appropriate solutions.
  • Manage multiple conversations and requests while maintaining consistent service and attention to detail.
  • Document user interactions, actions, and resolutions accurately within CRM and internal support systems.
  • Collaborate with internal teams when an issue requires additional expertise, investigation, or follow up.
  • Recognize recurring questions or service issues and communicate useful observations to appropriate team members.
  • Follow established procedures for handling user information, privacy, confidentiality, and internal records.
  • Adapt to evolving products, processes, priorities, and support needs.
  • Maintain dependable communication, organization, and productivity while working independently in a remote environment.
What We're Looking For
  • Strong written and verbal communication skills.
  • Customer service, client support, customer success, or other relevant professional experience.
  • Ability to listen carefully, understand problems, and identify practical solutions.
  • Strong interpersonal skills and a professional, user-focused approach.
  • Excellent organization and attention to detail.
  • Ability to prioritize responsibilities and manage multiple requests effectively.
  • Comfortable learning new technology, software, and internal systems.
  • Familiarity with Microsoft Office or comparable productivity tools.
  • Ability to exercise good judgment when determining when an issue requires escalation.
  • Ability to work both independently and collaboratively within a distributed team.
What Success Looks Like

Success in this position means providing users with accurate and thoughtful support while maintaining professionalism throughout every interaction. You will be expected to communicate clearly, follow through on requests, maintain accurate documentation, collaborate effectively, and contribute to a dependable and positive support experience.

Benefits
  • Medical (PPO), dental, and vision coverage
  • Group term life, AD&D, and long-term disability (LTD) insurance
  • Virtual doctor and Employee Assistance Program (EAP)
  • Voluntary life and short-term disability (STD) insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
Equal Opportunity

Duolingo is committed to equal employment opportunity. Qualified applicants will receive consideration in accordance with applicable employment laws.