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Remote Empathetic Listener Jobs in Tennessee (NOW HIRING)

TeleMate Health

Compassion for the geriatric population, empathetic, and intuitive listening skills * Fluency in ... A supportive and collaborative remote work environment. * Medical, dental, and vision coverage ...

TeleMate Health

Certified Medical Assistant

Old Hickory, TN · Remote

$17 - $22/hr

Compassion for the geriatric population, empathetic, and intuitive listening skills * Fluency in ... A supportive and collaborative remote work environment. * Medical, dental, and vision coverage ...

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Remote Empathetic Listener information

What is a remote empathetic listener?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

How do you become a remote empathetic listener?

To become a remote empathetic listener, develop strong communication skills, including active listening and emotional intelligence, and practice patience and understanding in virtual interactions. Familiarity with video conferencing tools and maintaining a quiet, distraction-free environment can enhance your effectiveness in this role.

What does a remote empathetic listener do?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

What are the key skills and qualifications needed to thrive as a remote empathetic listener?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

What are the most commonly searched types of Empathetic Listener jobs in Tennessee? The most popular types of Empathetic Listener jobs in Tennessee are:
What are popular job titles related to Remote Empathetic Listener jobs in Tennessee? For Remote Empathetic Listener jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Empathetic Listener jobs in Tennessee look for? The top searched job categories for Remote Empathetic Listener jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Empathetic Listener jobs? Cities in Tennessee with the most Remote Empathetic Listener job openings:
Remote Empathetic Listener jobs near you
Infographic showing various Remote Empathetic Listener job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Dementia Program Coordinator - Remote

Vivo HealthStaff

Knoxville, TN • Remote

$52K - $62K/yr

Full-time

Re-posted 29 days ago

Job description

Dementia Program Coordinator - RemoteLocation: Remote (U.S.-based)

Employment Type: Full-time (40 hours/week, hourly)
Compensation: Salaried $52,000-62,000 per year
Reports To: Program Manager

Our client has been supporting and coaching caregivers of people living with dementia for over eight years. Our programs empower families through education, emotional support, and one-on-one coaching designed to improve quality of life for both caregivers and care recipients.

We are proud participants in Medicare's GUIDE Program - an eight-year national pilot that provides enhanced services to caregivers of people living with dementia. This innovative model is shaping the future of dementia care in America.

Position Overview

We're hiring a Dementia Program Coordinator to support caregivers through the full enrollment process into the GUIDE program. This role bridges the gap between initial caregiver interest and active participation in the program.

You will coordinate logistics, ensure compliance with Medicare/CMS requirements, and provide warm, empathetic communication to caregivers during a sensitive and often emotional time.

This is a high-touch, high-impact role that combines organization, service, and heart.

Key Responsibilities

  • Serve as the main point of contact for caregivers once they agree to enroll in the GUIDE program.

  • Guide caregivers through the entire application and enrollment process.

  • Coordinate shipment and setup of program tablets and provide mini-training on their use.

  • Liaise with neurology partners to schedule and confirm formal diagnoses as required by CMS.

  • Ensure all enrollment steps meet CMS eligibility and documentation standards.

  • Submit completed caregiver-patient ("dyad") applications for CMS review.

  • Facilitate smooth handoffs to Suresti's Engagement Specialists and Coaching Teams.

  • Maintain accurate tracking and reporting in Suresti's software system.

  • Monitor ongoing adherence to GUIDE requirements post-enrollment.

  • Identify and resolve bottlenecks to keep each caregiver's process moving smoothly.

  • Contribute to continuous process improvements and operational refinements.

What Success Looks Like

  • Caregivers feel supported, informed, and cared for throughout enrollment.

  • Every application meets CMS compliance standards and is completed efficiently.

  • No dyad "falls through the cracks."

  • Communication is proactive, kind, and professional at all times.

  • You help streamline and improve processes as the GUIDE program grows nationwide.

Qualifications

Required:

  • Exceptional organizational and time management skills - ability to track 40–60 active cases at once.

  • Strong communication and empathy - able to connect with caregivers and explain complex processes clearly.

  • Detail-oriented with a high degree of accuracy and compliance awareness.

  • Self-motivated, structured, and able to thrive in a fast-changing startup environment.

  • Comfortable with technology and virtual communication tools.

  • Able to work standard business hours with flexibility for national time zones.

Preferred:

  • Experience in healthcare coordination, patient services, or caregiver support.

  • Familiarity with dementia care, senior services, or Medicare programs.

  • Background in nursing, social work, or related fields (not required).

  • Prior experience in logistics, quality assurance, or operations management.

Who we are looking for:

  • Empathetic: You genuinely care about helping caregivers through difficult times.

  • Organized: You stay on top of multiple moving pieces with precision.

  • Communicative: You listen deeply, speak clearly, and build trust quickly.

  • Detail-Oriented: You take pride in accuracy and compliance.

  • Collaborative: You enjoy being part of a compassionate, mission-driven remote team.

  • Mission-Driven: You're excited about making an impact in dementia care.

Work Environment

  • Fully remote role with flexible scheduling aligned to caregiver time zones.

  • Monday–Friday, 40 hours per week.

  • Supportive team culture that values balance - no weekend work and minimal after-hours communication.

  • Collaborative, compassionate, and fast-growing organization with opportunities for advancement.

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About Vivo HealthStaff

Sourced by ZipRecruiter

Vivo HealthStaff provides permanent recruitment services for both clinical and administrative positions in the healthcare sector. Over the past 2 years, our clients have seen a 98% retention rate with Vivo HealthStaff placements.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Dublin, CA, US

Year founded

2016

Social media

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