Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely ... This role is fully remote in Nashville, candidates for this role must be based in the Nashville ...
Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely ... This role is fully remote in Nashville, candidates for this role must be based in the Nashville ...
Collection Representative (TN)
Franklin, TN · On-site +1
$20/hr
Please note - while this position is fully remote, candidates must be residents of Wisconsin ... Empathetic negotiators who can balance firmness with professionalism Compensation, Earning ...
Collection Representative (TN)
Franklin, TN · On-site +1
$20/hr
Please note - while this position is fully remote, candidates must be residents of Wisconsin ... Empathetic negotiators who can balance firmness with professionalism Compensation, Earning ...
Compassionate Licensed Clinical Social Worker (LCSW) - Remote in Nashville Schools
Nashville, TN · Remote
$80K - $100K/yr
Position Overview We are seeking dedicated and empathetic Licensed Clinical Social Workers (LCSWs ... Strong communication skills with a focus on active listening and conflict resolution. Preferred ...
Compassionate Licensed Clinical Social Worker (LCSW) - Remote in Nashville Schools
Nashville, TN · Remote
$80K - $100K/yr
Position Overview We are seeking dedicated and empathetic Licensed Clinical Social Workers (LCSWs ... Strong communication skills with a focus on active listening and conflict resolution. Preferred ...
Remote Empathetic Listener information
What is a remote empathetic listener?
A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.
What does a remote empathetic listener do?
A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.
What are the key skills and qualifications needed to thrive as a remote empathetic listener?
To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.
Can I get paid to be a remote empathetic listener?
Remote empathetic listeners can be paid through roles such as online counseling, mental health support, or customer service positions that require active listening skills. These jobs often involve remote work platforms, and pay varies based on experience, certification, and the organization. Some roles may require training or certification in counseling or communication skills.
How do I become a remote empathetic listener?
To become a remote empathetic listener, develop strong communication skills, active listening abilities, and emotional intelligence. Practice patience, maintain a non-judgmental attitude, and use tools like video conferencing to connect effectively with others. Training in counseling or active listening techniques can also enhance your skills for remote work.
What are the most commonly searched types of Empathetic Listener jobs in Tennessee?
The most popular types of Empathetic Listener jobs in Tennessee are:
What are popular job titles related to Remote Empathetic Listener jobs in Tennessee?
For Remote Empathetic Listener jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Empathetic Listener jobs in Tennessee look for?
The top searched job categories for Remote Empathetic Listener jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Empathetic Listener jobs?
Cities in Tennessee with the most Remote Empathetic Listener job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Lyft rating
7.6
Based on 33 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions.
As an Associate on the Lyft Business Support team, you'll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience.
You'll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You'll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics.
Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor!
In short, you'll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience.
Responsibilities:- Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account.
- Create an exceptional, personalized service experience for Lyft Business customers
- Be a calm and empathetic voice in critical and emotional situations
- Provide friendly, timely support via phone, chat and email
- Meet/exceed efficiency and customer satisfaction KPIs
- Teach and learn from your peers and colleagues to maximize everyone's contribution
- Provide feedback to xfn stakeholders on process or product improvements
- Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels
- Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented.
- You truly care about Lyft's mission, and the happiness and success of the customer
- Impeccable communication skills... Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar
- A zest for problem-solving... You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution
- Focus on teamwork... You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers
- Analytical curiosity and a commitment to improve... You naturally synthesize inputs from individual customer issues to identify trends
- A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays
- [Nice to have] Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote
The expected base pay range for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012