ZipRecruiter

Log In

1

Phone Based Empathetic Listener Jobs (NOW HIRING)

Talkdesk

Customer Care Representative - Phone Based

$16.50 - $22.25/hr

Strong communication and active listening skills * Comfortable navigating computer applications and ... Familiarity with phone-based or computer-based support environments Additional Information

ScaleJet

Customer Care Specialist (phone)

$17.50 - $23/hr

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The ideal candidate has a background in call centers, reception, or Amazon ...

ScaleJet

Customer Care Specialist (phone)

$17.50 - $23/hr

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The ideal candidate has a background in call centers, reception, or Amazon ...

Neeley Law

Client Intake Specialist

Chandler, AZ · On-site

$17.50 - $23.50/hr

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an ...

Falcon Recruitment

Be Seen First

Intake Clerk

Boca Raton, FL · On-site

$16 - $18/hr

Strong phone-based customer service skills * High level of empathy and patience when speaking with ... Excellent listening and information-gathering abilities * Strong attention to detail and ...

Falcon Recruitment

Intake Specialist

Boca Raton, FL · On-site

$18 - $22/hr

Strong phone-based customer service skills * High level of empathy and patience when speaking with ... Excellent listening and information-gathering abilities * Strong attention to detail and ...

next page

Showing results 1-20

All JobsPhone Based Empathetic Listener Jobs

Phone Based Empathetic Listener information

What is a phone based empathetic listener?

Phone Based Empathetic Listeners are professionals trained to provide emotional support and compassionate listening over the phone. They help callers by offering a nonjudgmental space to talk through their feelings, worries, or challenges. These listeners do not provide therapy or advice, but rather focus on understanding and validating the caller's emotions. Their goal is to help people feel heard, supported, and less alone during difficult times.

What are the key skills and qualifications needed to thrive as a phone based empathetic listener?

To thrive as a Phone Based Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling or mental health support, often with relevant training or certification. Familiarity with call center software, secure communication systems, and documentation tools is typically required. Exceptional patience, compassion, and non-judgmental communication help build trust and rapport with callers in distress. These skills are crucial to effectively support individuals, ensure their well-being, and maintain confidentiality in sensitive situations.

What are some common challenges faced by phone based empathetic listeners, and how can they manage emotional fatigue?

Phone-based empathetic listeners often encounter emotionally charged conversations, which can lead to compassion fatigue or emotional exhaustion over time. To manage this, it's essential to practice regular self-care, set healthy boundaries during calls, and participate in peer support or supervision sessions when available. Many organizations also provide training and debrief opportunities to help listeners process difficult interactions. Balancing empathy with professionalism is key to sustaining effectiveness in this supportive role.

Can I get paid to be a phone based empathetic listener?

Yes, phone-based empathetic listeners can be paid for providing emotional support and active listening services, often through helplines, crisis centers, or mental health organizations. These roles typically require good communication skills, empathy, and sometimes training or certification, and may involve flexible schedules. Compensation varies depending on the organization and position.

What cities are hiring for Phone Based Empathetic Listener jobs?

Cities with the most Phone Based Empathetic Listener job openings:

What states have the most Phone Based Empathetic Listener jobs?

States with the most job openings for Phone Based Empathetic Listener jobs include:

What are popular job titles related to Phone Based Empathetic Listener jobs?

For Phone Based Empathetic Listener jobs, the most frequently searched job titles are:

Phone Based Empathetic Listener jobs near you
Infographic showing various Phone Based Empathetic Listener job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Patient Service Specialist I - (Phone-Based Scheduling)

Baylor Scott & White Health

Woodway, TX • On-site

$14.50 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Baylor Scott & White Health rating

7.4

Company rating: 7.4 out of 10

Based on 775 frontline employees who took The Breakroom Quiz

263rd of 898 rated healthcare providers

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.
 Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions of the Role
  • Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
  • Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines.
  • Posts payments and enters charges into computer utilizing appropriate codes.
  • Generates daily payment reports and verifies cash drawer against report.
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
  • May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls. Assists patients and other visitors.
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.
 Key Success Factors
  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
  • Ability to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
  • Comfortable working in a fast paced, constantly changing and stressful environment.
  • Comfortable handling incoming calls and scheduling appointments
  • Healthcare experience; medical scheduling or call center experience preferred.
 Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - Less than 1 Year of Experience

What Baylor Scott & White Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply