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STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... Provide expert-level support for Epic applications, including issue triage, resolution, and ...

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic Analyst to support the implementation, optimization, and maintenance of Epic applications. The ideal ...

AACI

EPIC EHR Trainer

San Jose, CA · On-site +1

This role develops and delivers training for Microsoft 365 and the Epic EHR suite, supports ... Working conditions Work is conducted in a standard office environment or remote setting which has ...

Precision AQ

Account Director EHR Solutions

$106K - $151K/yr

***This is 100% remote opportunity, working East coast hours.*** The Account Director for the EHR ... Support EHR resources through training oversight and coordination * Stakeholder Collaboration

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How much do remote ehr support jobs pay per year?

As of Jun 7, 2026, the average yearly pay for remote ehr support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ehr Support vs Remote Medical Biller?

AspectRemote Ehr SupportRemote Medical Biller
CredentialsMedical office software knowledge, basic healthcare certificationsMedical billing certifications, coding certifications (e.g., CPC)
Work EnvironmentHealthcare provider offices, remote support teamsBilling companies, healthcare practices, remote
Industry UsageHospitals, clinics, healthcare providersInsurance companies, billing services, healthcare providers
Common Search/ComparisonRemote Ehr Support vs Remote Medical Biller

Remote Ehr Support primarily involves assisting with electronic health record systems, ensuring data accuracy, and supporting healthcare providers. Remote Medical Biller focuses on processing insurance claims, coding, and billing patients. While both roles require healthcare knowledge, Ehr Support emphasizes system support, whereas Medical Biller centers on financial transactions and coding.

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What cities are hiring for Remote Ehr Support jobs? Cities with the most Remote Ehr Support job openings:
What are the most commonly searched types of Ehr Support jobs? The most popular types of Ehr Support jobs are:
What states have the most Remote Ehr Support jobs? States with the most job openings for Remote Ehr Support jobs include:
What job categories do people searching Remote Ehr Support jobs look for? The top searched job categories for Remote Ehr Support jobs are:
Remote Ehr Support jobs near you
Infographic showing various Remote Ehr Support job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

EPIC EHR Helpdesk Shift Lead - REMOTE

STI

Remote

Other

Posted 8 days ago

Job description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST - 11:30 PM EST)
3rd Shift (11PM EST - 7:30 AM EST)
Position Summary
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.
The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.
Key Responsibilities
  • Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
  • Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
  • Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
  • Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
  • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
  • Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
  • Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
  • Develop and maintain technical documentation, workflows, and knowledge base content.
  • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
  • Report critical incidents, risks, and patterns to leadership for further review and resolution.

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