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Remote Desktop Support Jobs in Virginia (NOW HIRING)

Koniag, Inc.

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · On-site +1

$56.75 - $75.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support KITS and our government customer. The position is remote. This position requires the ... Tableau Desktop Foundation certification Required Skills and Competencies: * Expert-level knowledge ...

Trinity Global Consulting

Geospatial Engineer

Springfield, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support data automation, migration, and database development efforts * Coordinate tasks with ... Proficiency with Esri products (ArcGIS Desktop, Enterprise, and Online) * Experience with spatial ...

kgs

IBM Maximo Subject Matter Expert

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support ATS and our government customer. The position is remote. This position requires the ... between mobile and desktop environments. * Provide training and support to end users and ...

kgs

IBM Maximo Subject Matter Expert

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support ATS and our government customer. The position is remote. This position requires the ... between mobile and desktop environments. * Provide training and support to end users and ...

MAG Aerospace

Endpoint Engineer

Fairfax, VA · Remote

$120K - $150K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Administer and support RMM tools (such as NinjaOne) for monitoring, remote support, automation, and ... Experience with Azure Virtual Desktop (AVD) deployments and management. * Microsoft 365 ...

Booz Allen Hamilton, Inc.

Power Platform Developer

Norfolk, VA · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Hybrid Job Number: R0245702 Location: Norfolk,VA,US Share job via: Share Power ... Support installation and configuration of Power Platform instances in cloud environments. Foster ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Virginia

Remote Desktop Support information

See Virginia salary details

$10

$26

$45

How much do remote desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote desktop support in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are the most commonly searched types of Desktop Support jobs in Virginia?

The most popular types of Desktop Support jobs in Virginia are:

What are popular job titles related to Remote Desktop Support jobs in Virginia?

For Remote Desktop Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Virginia look for?

The top searched job categories for Remote Desktop Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Desktop Support jobs?

Cities in Virginia with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

IT Infrastructure & Security Engineer

Paragone Solutions, Inc.

Mclean, VA • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc.. is seeking an IT Infrastructure & Security Engineer to provide support in three core areas: user support, network engineering, and security operations. The role involves troubleshooting hardware and software problems, strengthening our IT environment, and playing an active part in keeping our systems secure and reliable.
Responsibilities:
  • Serve as a primary point of contact for troubleshooting hardware, software, and network issues.
  • Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance.
  • Configure and manage Office 365 and Azure tenants, including user and group administration.
  • Provide timely and professional remote and onsite support.
  • Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security.
  • Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users.
  • Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication.
  • Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture.
  • Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity.
  • Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure.
  • Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices.
  • Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity.
  • Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
  • Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.
Experience & Qualifications:
  • Minimum of five (5) years of computer and network support experience.
  • High School Diploma or GED required; associate or bachelor's degree in IT or related field preferred.
  • CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus).
  • Extensive experience with Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices.
  • Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.
  • Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration.
  • Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting.
  • Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO.
  • Previous help desk or technical support experience required.
  • Excellent problem-solving, troubleshooting, and analytical abilities.
  • Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Highly motivated self-starter with a passion for learning and adapting to new technologies.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

SecureITSM, a division of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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