TENICA is hiring an Enterprise Virtual Desktop Infrastructure (EVDI) Engineer. TS/SCI with CI poly ... • Support the integration of EVDI technologies with other IT domains, such as cloud computing ...
TENICA is hiring an Enterprise Virtual Desktop Infrastructure (EVDI) Engineer. TS/SCI with CI poly ... • Support the integration of EVDI technologies with other IT domains, such as cloud computing ...
IT Technician / Corporate Support
Alexandria, VA · Remote
$23 - $31.50/hr
This role will provide desktop and field support for Bell Partners' regional corporate offices and over 200 remote apartment community locations. It will deliver timely resolution of incidents and ...
IT Technician / Corporate Support
Alexandria, VA · Remote
$23 - $31.50/hr
This role will provide desktop and field support for Bell Partners' regional corporate offices and over 200 remote apartment community locations. It will deliver timely resolution of incidents and ...
Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... desktops, and coordinating support with office automation support contractors and staff.
Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... desktops, and coordinating support with office automation support contractors and staff.
Remote Client Relations Advisor
Newport News, VA · On-site +1
$90K - $120K/yr
... support Health insurance premium reimbursement Leadership development and advancement pathways A ... or desktop computer with webcam capability About AO Globe Life For more than 70 years, AO Globe ...
Remote Client Relations Advisor
Newport News, VA · On-site +1
$90K - $120K/yr
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Technical Support Specialist Tier 2 (Remote)
Stafford, VA · Remote
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a Technical Support Specialist Tier 2 to solve technical issues, diagnose complex software and ...
Technical Support Specialist Tier 2 (Remote)
Stafford, VA · Remote
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a Technical Support Specialist Tier 2 to solve technical issues, diagnose complex software and ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Ability to design and develop autonomous services, desktop applications, web applications, scripts ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Ability to design and develop autonomous services, desktop applications, web applications, scripts ...
Helpdesk Technician II
Reston, VA · Remote
$83/hr
... remote Managed Services Practice * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services * Provide day-to-day operational support for: * Desktop ...
Quick apply
Helpdesk Technician II
Reston, VA · Remote
$83/hr
... remote Managed Services Practice * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services * Provide day-to-day operational support for: * Desktop ...
Helpdesk Technician I
Reston, VA · Remote
$20.75 - $28/hr
Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice ... Desktop and Server Operating Systems (Windows, Mac, Linux) * Microsoft Office 365, Azure, Teams ...
Quick apply
Helpdesk Technician I
Reston, VA · Remote
$20.75 - $28/hr
Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice ... Desktop and Server Operating Systems (Windows, Mac, Linux) * Microsoft Office 365, Azure, Teams ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Ability to design and develop autonomous services, desktop applications, web applications, scripts ...
Portal Developer IPMO Support
Arlington, VA · On-site +1
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Grants & Contracts Administrator - Post-Award Accountant, Office of Sponsored Programs (Remote El...
Charlottesville, VA · On-site +1
... supporting documentation for financial audits. This position provides an option to work on-site ... This is primarily a sedentary job involving extensive use of desktop computers. The job does ...
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Charlottesville, VA · On-site +1
... supporting documentation for financial audits. This position provides an option to work on-site ... This is primarily a sedentary job involving extensive use of desktop computers. The job does ...
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Richmond, VA · On-site +1
$90K - $120K/yr
Support clients through the enrollment process with professionalism and care * Maintain accurate ... Windows-based laptop or desktop computer with a functioning webcam What We Offer * Fully remote ...
Customer Relations Enrollment Manager
Richmond, VA · On-site +1
$90K - $120K/yr
Support clients through the enrollment process with professionalism and care * Maintain accurate ... Windows-based laptop or desktop computer with a functioning webcam What We Offer * Fully remote ...
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Lexington, VA · On-site +1
$90K - $120K/yr
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Lexington, VA · On-site +1
$90K - $120K/yr
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Citizant is seeking a Proposal Manager to support the Vice President of BD Operations in the ... Strong desktop publishing and production skills. * Expert-level skills with MS Office Suite (Word ...
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Licensed Practical Nurse (US)
Alexandria, VA · Remote
$27.50 - $37.50/hr
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Alexandria, VA · Remote
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Alexandria, VA · Remote
$27.50 - $37.25/hr
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Alexandria, VA · Remote
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Richmond, VA · Remote
$25.50 - $34.75/hr
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Richmond, VA · Remote
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Roanoke, VA · Remote
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Roanoke, VA · Remote
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Richmond, VA · On-site +1
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Remote Desktop Support information
See Virginia salary details
$10.01 - $13.22
4% of jobs
$13.22 - $16.42
1% of jobs
$16.42 - $19.63
12% of jobs
$20.72 is the 25th percentile. Wages below this are outliers.
$19.63 - $22.84
23% of jobs
The median wage is $24.35 / hr.
$22.84 - $26.04
20% of jobs
$26.04 - $29.25
14% of jobs
$29.45 is the 75th percentile. Wages above this are outliers.
$29.25 - $32.46
9% of jobs
$32.46 - $35.66
5% of jobs
$35.66 - $38.87
5% of jobs
$38.87 - $42.07
4% of jobs
$42.07 - $45.28
2% of jobs
$10
$26
$45
How much do remote desktop support jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?
What are remote desktop support jobs?
What is the difference between Remote Desktop Support vs Help Desk Technician?
| Aspect | Remote Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote or on-site, focused on remote troubleshooting | Help desk, on-site or remote, general user support |
| Industry Usage | IT support, technical troubleshooting | IT support, customer service |
| Common Search Intent | Remote troubleshooting, remote support jobs | Help desk roles, customer support jobs |
Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.
What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Enterprise Virtual Desktop Infrastructure (EVDI) Engineer
TENICA Global SolutionsChantilly, VA • On-site, Remote
Full-time
Posted 20 days ago
Job description
Job Location: Chantilly, VA
Job Description
TENICA has an immediate opening for a thin client, Enterprise Virtual Desktop Infrastructure (EVDI) Engineer with a background in VMWare, Citrix, or similar large-scale virtualized desktop environments. The successful candidate will leverage their background to oversee proposed future desktop architectures, and the optimization of cloud technology utilization. The successful candidate will conduct independent cost, schedule, and performance trade analysis against a dedicated Client/Server Service Provider's implementation approaches. The successful applicant will participate within a team of Systems Engineers and Technical Advisors (SETAs) overseeing the design, delivery, enhancement, and recapitalization of a multi-site environment consisting of a variety of legacy and next-generation technologies/services. Candidates will leverage their background in creating and implementing solutions to assess proposed approaches for solving organizational needs.
Responsibilities
On the Job Training will be provided in the customer's specific knowledge domain, but the successful candidate must be able to:
• Successfully work proactively/independently as well as within a team dynamic
• Understand and Represent the customer's current implementation and configuration
• Clearly document and communicate current and future client/server initiatives
• Evaluate system functions (e.g., data storage and processing) to ensure performance is in accordance with expectations, policies and best practices
• Review, assess, and recommend performance tuning metrics for areas of improvement
• Collaborate with engineering and development teams to evaluate and identify optimal virtual/cloud solutions
• Educate various customers/groups on the approaches and implementations of new technologies and initiatives
• Proactively perform as a change agent focused on translating customer requirements into service provider tasking
• Perform technical assessments of a service provider's proposed solutions to ensure they fulfill the customer's requirements
• Track, document, and communicate observations associated with the service provider's solution implementation from a cost, schedule, and performance oversight perspective
• Strategically assess the customer's vision and needs to seek opportunities to influence and improve service delivery quality
• Assist the customer with evaluating service demand against available capacities in an effort to help prioritize expansion verses recapitalization investment
• Evaluate and recommend architecture and acquisition plans, service level terms, and perform business case analysis
• Support the integration of EVDI technologies with other IT domains, such as cloud computing, client/server implementations, Big Data analysis, Quality of Service management, IT resiliency, and Continuity of Operations
• Coordinate activities with IT portfolio managers, policy leads, resource managers, and program managers
• Ensure meeting coordination, scope clarity, policy compliance, and alignment with strategic objectives
• Capture, document, and present analysis process, findings, and project statuses to decision makers
Qualifications
Education:
• Bachelors in a STEM field of study and nine (9) years or more work experience; Masters and seven (7) years or more work experience; PhD or JD and four (4) years or more work experience; Work experience of more than eleven (11) years is sufficient without a degree
• PMP and/or Agile certification is a plus, but not required
• ITIL certification is a plus, but not required
Desired Experience:
• Five (5) or more years of experience with VMWare, Citrix XenDesktop, or similar thin client technologies
• Troubleshooting Layers 1-4 within the OSI 7-Layer stack
• Understanding of client/server storage, virtualization, and bandwidth requirements
• Two (2) or more years of experience with Project Management
• Excellent writing, organization, verbal communication, and presentation skills
Clearance Requirement:
• Must Possess and maintain a Top Secret /SCI with CI clearance