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Remote Desktop Support Jobs in Tennessee (NOW HIRING)

American Logistics Authority

$1.8K - $4.5K/wk

Remote (U.S. Based Only) This is a performance-based dispatch role working with owner-operators ... Laptop or desktop computer * High-speed internet connection * Professional phone / headset

United Airlines

Senior Cloud Engineer

Nashville, TN · On-site +1

$70K - $144K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

Kobie Marketing

Senior Software Engineer

Nashville, TN

$118K - $156K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Tennessee

Remote Desktop Support information

See Tennessee salary details

$9

$24

$41

How much do remote desktop support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote desktop support in Tennessee is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are the most commonly searched types of Desktop Support jobs in Tennessee?

The most popular types of Desktop Support jobs in Tennessee are:

What are popular job titles related to Remote Desktop Support jobs in Tennessee?

For Remote Desktop Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Tennessee look for?

The top searched job categories for Remote Desktop Support jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Desktop Support jobs?

Cities in Tennessee with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,963 per year, or $24.5 per hour.

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Journeys

Nashville, TN • Remote

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 hours ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

The Ideal Candidate

As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Position Benefits

  • 40% off employee discount at all Genesco retail locations and online.
  • Advancement opportunities within the first 6 months of employment.
  • Weekly pay
  • Dental, Life, Medical, and Vision coverage and insurance.
  • 401K Contribution program.
  • Journeys and Genesco Scholarship programs.
  • Tuition and Student Loan Repayment assistance.
  • Employee Assistance – Mental Health, Financial Planning, and Legal Advice. 

Job Responsibilities: 

  • Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. 
  • Foster strong customer relationships to enhance retention and loyalty. 
  • Work cross-functionally with internal teams to ensure seamless customer experience. 
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. 
  • Serve as a brand ambassador by upholding company values and delivering outstanding service. 
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction. 
  • Ensure the security and privacy of customer information. 
  • Perform additional duties as required to support business operations. 

Job Requirements: 

  • High school diploma or GED. 
  • 1-2 years of customer service or retail experience preferred. 
  • Strong verbal, written, and interpersonal communication skills. 
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. 
  • Proficiency in learning and using new software applications. 
  • Excellent problem-solving and conflict resolution skills. 
  • Strong attention to detail and ability to multitask effectively. 
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. 
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). 
  • Bilingual proficiency in Spanish. 

                     Work From Home Requirements: 

                    • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. 
                    • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.  
                      • Tablets and Chromebooks are not permitted. 
                    • RAM: Minimum of 16 GB. 
                    • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). 
                    • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. 
                    • Web Camera: Integrated or external webcam. 
                    • Mouse: External mouse required. 
                    • Cell Phone: Must have Wi-Fi capability and a charger. 
                    • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.  
                      • Minimum speed: 50 Mbps download / 5 Mbps upload. 
                      • Recommended speed: 100+ Mbps download / 10+ Mbps upload.  
                      • Test your speed at www.speedtest.net. 
                      • You must pass the official system test at www.networktest.twilio.com using Google Chrome. 
                    • Power: Devices must remain charged at all times to avoid work disruptions. 
                    • Verification: All equipment and internet access are your responsibility and will be verified during onboarding. 

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