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Remote Desktop Support Engineer Jobs in Iowa (NOW HIRING)

Support integrations between internal platforms and external systems. * Work within Agile/Scrum ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...

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Remote Desktop Support Engineer information

See Iowa salary details

$9

$25

$42

How much do remote desktop support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote desktop support engineer in Iowa is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.89 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What are popular job titles related to Remote Desktop Support Engineer jobs in Iowa? For Remote Desktop Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Iowa look for? The top searched job categories for Remote Desktop Support Engineer jobs in Iowa are:

Senior Engineer - Wind

W&M Environmental Group

Des Moines, IA • Remote

$93K - $140K/yr

Full-time

Posted 8 days ago


Job description

Braun Intertec is seeking a highly motivated Senior Engineer to join our Renewable Energy and Infrastructure Team, with a primary focus on the Wind sector.

We offer the flexibility to work from home or in an office environment on your own terms. Braun Intertec is seeking a highly motivated Senior Engineer to join our Renewable Energy Team, with a primary focus on the Wind sector.

This position is client facing and will lead work procurement efforts as well as management of moderate to complex geotechnical engineering projects, specifically related to the Wind sector. This position will be responsible for ensuring client expectations are met or exceeded by providing exceptional team leadership and technical guidance.

Responsibilities

  • Develop scopes of work and prepare proposals for moderate to complex geotechnical engineering projects, primarily in wind sector.
  • Manage routine to complex geotechnical engineering projects including project scope, schedule, budget, and safety.
  • Develop / assist in development of business goals and objectives.
  • Support client relationships to effectively achieve market sector goals and strategies.
  • Identify and pursue wind-related business / client development opportunities.
  • Develop and maintain internal and external client relationships, including project and non-project related face-to-face meetings.
  • Work with regional operations leaders to effectively coordinate staff, resources, and manage workloads.
  • Prepare geotechnical engineering reports providing professional opinions and practical solutions, along with other professional documents.
  • Perform engineering analyses using company and industry standards and methodology
  • Review engineering analyses and reports prepared by junior level engineering staff.
  • Perform quality review of work performed by assigned staff; identify, investigate, and resolve internal and external quality issues on projects.
  • Leadership of a technical or project related team
  • Mentor junior level engineering staff.
  • As required, work with regional operations leaders to build team to execute transmission and power infrastructure projects.

Required Skills

  • Excellent verbal and written communication skills.
  • Possess strong analytical skills and high attention to detail.
  • Strong organization and customer service skills.
  • Goal oriented and highly motivated
  • Ability to exceed client expectations while thriving in a time critical / dynamic work environment.
  • Ability to work independently, as a team member, and as a team leader.
  • Fundamental understanding of geology and geologic stability and performance mechanisms
  • Proficient in Microsoft Office including Word, Excel, Outlook, SharePoint.
  • Avalid driver's license and aclean driving history required.

Required Experience:

  • Bachelor's degree (BS) ingeotechnical, civil, or related engineering required.
  • Professional Engineer registration/license. Candidate will be required to obtain licensure in multiple other states.
  • 5 or more years of wind geotechnical engineering experience.
  • Previous experience with large scale construction projects preferred.
  • Experience working in a consulting firm preferred but not required.
  • Ability to bring in existing client relationships preferred but not required.
  • Ability to travel up to 10% of time.

#LI-MB1

#LI-Remote

Compensation Range:

$93,600.00 - $140,400.00

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com.

As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us athrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.