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Remote Desktop Support Engineer Jobs in Iowa (NOW HIRING)

E Tech Group

Controls Engineer

Marion, IA · On-site +1

$83K - $107K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

E Tech Group

Controls Engineer

Cedar Rapids, IA · On-site +1

$81K - $105K/yr

Provide onsite and remote support commissioning system design changes. * Work with installation ... Bachelor's degree in engineering or equivalent experience. * 3+ years of experience in the control ...

Ruekert & Mielke

Civil Engineer

Cedar Rapids, IA · On-site +1

Opportunities for professional growth with the support of two respected brands Goals ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

Eliassen Group

Senior AI/ML Engineer

Des Moines, IA · Remote

$90 - $100/hr

Remote Reference ID: JN -052026-107129 Date Posted: 05/26/2026 Shortcut: * Description ... Support production deployments, smoke testing, monitoring, root cause analysis, and issue ...

Ruekert & Mielke

Electrical Engineer

Iowa City, IA · On-site +1

In this role, you will coordinate and support multi-disciplinary engineering projects from planning ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

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All JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Iowa

Remote Desktop Support Engineer information

See Iowa salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote desktop support engineer in Iowa is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.89 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you

Controls Engineer

E Tech Group

Marion, IA • On-site, Remote

$83K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site.

We are seeking a Controls Engineer who will be part of a growing business to support the design, deployment, testing, and maintenance of control system projects. Responsibilities include implementation, testing and startup of technical solutions created by yourself or others. To be successful, you must be an effective collaborator with customers and other associates to deliver the best solution and be willing and able to take direction from project management leaders. This position will require frequent updates to management and customers for work status updates.

This position is reporting onsite in Cedar Rapids, Iowa. You must be located within a commutable distance.

You Will:

  • Serve as a team member supporting the execution of project work from design through implementation.
  • Develop/modify design documentation – drawing packages, method of procedures, sequence of operations, testing scripts.
  • Perform quality checks and bench testing of PLC, HMI, & SCADA programs.
  • Provide onsite and remote support commissioning system design changes.
  • Work with installation company to monitor progress, QA/QC installation, test procedures, document, and communicate with team progress observations.
  • Adapt to a flexible work schedule & travel, if necessary, to participate in the design, development, and start-up of control systems at the client's facility
  • Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates.

You Have:

  • Bachelor's degree in engineering or equivalent experience.
  • 3+ years of experience in the control system industry.
  • Able to work independently on projects and tasks with a very organized and methodical approach
  • Basic understanding of control system network topologies
  • Instrumentation calibration / startup experience.
  • Experience commissioning in "live" environments.
  • Willingness to travel 30-50% (mostly local with remote support)
  • A DNA comprised of collaboration and teamwork.

You May Have:

  • Experience with PLC or DDC controlled data center projects
  • Experience with AVEVA Wonderware, FactoryTalk View SE, OPC UA/DA, and A/B Rockwell or Schneider PLC's.
  • Experience Building Management & HVAC Control Systems

Benefits & Perks:

  • 401k + match + prompt enrollment.  E Tech Group employees are 100% vested upon entry.
  • Prompt enrollment into Medical, Dental, and Vision benefits.
  • Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off.
  • Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.