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Remote Desktop Support Engineer Jobs in Iowa (NOW HIRING)

Percona LLC

Work with Marketing, Product, Engineering, and Support so the technical story stays accurate and ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

WesTech Engineering

Project Engineer 2

Ames, IA · On-site +1

Day-to-day work activities will be focused on supporting production work through completing design ... Dollar for dollar 401K match of 6%. * Flexible work hours, hybrid schedules with remote work ...

Saige Partners

Electrical Engineer

Iowa City, IA · On-site +1

This role involves coordinating and supporting multi-disciplinary engineering projects from initial ... Employee ownership opportunities Performance-based and extra-hours bonuses Flexible and remote work ...

Ruekert & Mielke

Civil Engineer

Cedar Rapids, IA · On-site +1

Opportunities for professional growth with the support of two respected brands Goals ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

ABB

Senior Project Engineer

Ames, IA · Remote

$96K - $126K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

Ruekert & Mielke

Electrical Engineer

Iowa City, IA · On-site +1

In this role, you will coordinate and support multi-disciplinary engineering projects from planning ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

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Remote Desktop Support Engineer information

See Iowa salary details

$9

$25

$42

How much do remote desktop support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote desktop support engineer in Iowa is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.89 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Developer Advocate (Remote)

Developer Advocate (Remote)

Percona LLC

On-site, Remote

Full-time

PTO

Re-posted 21 days ago

Job description

Percona believes enterprise-class database software should be accessible to everyone. Powerful software is rarely simple, though, and that gap is where developers get stuck.
We're hiring a Developer Advocate to close that gap. Your job is to make Percona's solutions easier to learn, easier to use, and easier to talk about - through content, code, conversation, and showing up where developers and DBAs already are.
You might already be a Developer Advocate, or you might be coming into advocacy from a senior engineering, DBA, consulting, or other customer-facing technical role. Either works. What matters is that you can write, speak, and engage with technical people as a peer - and that you've got the production experience behind you to do it credibly.
What You Will Do
  • Create technical content:Tutorials, deep-dive blog posts, reference guides, video walkthroughs, and demos. Content that actually solves a named problem, not surface-level "getting started" filler.
  • Speak in public: Conference talks, webinars, meetups, podcasts, livestreams. Audiences from ten people in a room to several hundred online. We'll back you to build a speaking presence if you don't already have one.
  • Engage upstream: Show up in the communities behind the open source projects Percona builds on - MySQL, PostgreSQL, MongoDB, Valkey, Kubernetes, and others. Contribute, answer questions, file good bug reports, and represent Percona as a credible technical voice.
  • Engage with the Percona community: Be active on the Percona Forum, Discord, GitHub, social platforms, and at Percona events. Welcome new contributors. Recognize active ones. Help people find the next rung on the ladder.
  • Cover Percona's open source portfolio: Percona Server for MySQL, Percona Server for MongoDB (PSMDB), Percona Server for PostgreSQL, Percona XtraDB Cluster (PXC), Percona XtraBackup, Percona Backup for MongoDB (PBM), Percona Monitoring and Management (PMM), and Percona Operators. You don't need to be an expert in all of these on day one. You do need to be willing to become one.
  • Close the feedback loop: What you hear in the field - pain points, missing docs, confusing UX, feature requests - gets back to Product and Engineering in a form they can act on.
  • Partner across teams: Work with Marketing, Product, Engineering, and Support so the technical story stays accurate and useful.

What You Have Done
  • Real technical depth: Several years in a hands-on technical role - engineering, DBA, SRE, solutions architecture, developer advocacy, or similar. You've worked with databases in production, or you've worked with the developers who do.
  • Strong writing: You can take a messy technical topic and turn it into something a tired engineer can actually follow at 11pm on a Tuesday.
  • Public speaking - or the appetite to grow into it: A track record of talks, workshops, or a strong technical blog or YouTube channel is great. If you're earlier in that journey, show us you want to build it.
  • Coding chops: Comfortable in at least one of Python, Go, JavaScript/TypeScript, Java, or Rust. Enough to write demos, build sample apps, and read source code when you need to.
  • Open source instincts: You understand how open source communities work. You know the difference between participating in a community and marketing at one.
  • Willingness to travel: Roughly 10-50%, depending on the event calendar and what you're working on.

What Will Make You Stand Out
  • Existing contributions to open source projects, especially in the database, observability, or Kubernetes ecosystems.
  • Experience with AI/ML workloads on databases - vector search, RAG, embeddings at scale.
  • A presence in developer communities people already recognize - a blog with regular readers, a YouTube channel, conference talks, an active GitHub.
  • Experience building or running developer programs, community events, or contributor onboarding.

Percona builds some of the best database software in the world and keeps it freely available, so teams can run serious workloads without paying the "enterprise" tax. We're an open source company in the real sense - code in the open, conversations in the open, problems debugged in public.
If you want to spend your time helping developers and DBAs actually use this stuff well, you'll have room to do that here!
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!

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