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Remote Debit Card Dispute Jobs (NOW HIRING)

Mercury

Disputes Specialist

$75K - $85K/yr

... handling; dispute experience and familiarity with card scheme (such as Visa or Mastercard ... International Wires, SWIFT, checks, debit cards and credit cards * Exercise empathy and ...

RIT Solutions

SAP Techno-Functional SD/ABAP Consultant

$63 - $85.25/hr

SAP Techno-Functional SD/ABAP Consultant Remote Responsibilities: Provide expert guidance on the ... Dispute Management. Knowledge of basic accounting (debits and credits). Familiarity with ABAP ...

Jassby, Inc.

Controller

Nashua, NH · Remote

We are a remote-first organization that values ownership, accountability, and results. Location ... Manage accounting for credit and debit card programs, including revenue recognition, reserves, and ...

Affirm

Manager, Software Engineering (Card Platform)

$204K - $264K/yr

... accepts debit or credit cards. Consumers can spend with confidence at any merchant, in-store or ... The majority of our roles are remote and you can work almost anywhere within the country of ...

Fold, Inc.

Senior Back End Engineer

$125K - $165K/yr

Our products include the first-ever bitcoin-rewards Visa debit card, a bitcoin-rewards credit card ... collaborative, fully remote team * Flexible work schedule, including flexible time off

Mercury

Disputes Specialist

San Francisco, CA · On-site +1

$75K - $85K/yr

... handling; dispute experience and familiarity with card scheme (such as Visa or Mastercard ... International Wires, SWIFT, checks, debit cards and credit cards * Exercise empathy and ...

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How much do remote debit card dispute jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Remote Debit Card Dispute specialist?

As a Remote Debit Card Dispute specialist, your daily tasks typically include reviewing and investigating debit card transaction disputes, communicating with cardholders to gather necessary information, and documenting case details in internal systems. You’ll apply bank policies and industry regulations to determine outcomes, contact merchants or payment networks as needed, and resolve cases within set timeframes. Collaboration with fraud prevention teams and customer service representatives is common, ensuring a seamless process for customers. Efficient time management and attention to detail are crucial for handling multiple disputes simultaneously and delivering timely resolutions.

What is a Remote Debit Card Dispute job?

A Remote Debit Card Dispute job involves reviewing and processing customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role analyze transaction details, follow regulatory guidelines, and communicate with customers to resolve disputes efficiently. They may also work with financial institutions and merchants to investigate claims and ensure compliance with banking regulations. This position is typically performed remotely, requiring strong attention to detail, problem-solving skills, and knowledge of fraud prevention.

What are the key skills and qualifications needed to thrive in the Remote Debit Card Dispute position, and why are they important?

To thrive as a Remote Debit Card Dispute specialist, you need a background in banking or financial services, strong analytical skills, and attention to detail, often supported by experience in customer service or fraud prevention. Familiarity with banking software, case management tools, and dispute resolution platforms like Visa Resolve Online or Mastercard Dispute Manager is highly valued. Excellent communication, problem-solving abilities, and adaptability are important soft skills for managing sensitive customer situations remotely. These capabilities ensure efficient, accurate resolution of card disputes and maintain customer trust in a virtual environment.

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What cities are hiring for Remote Debit Card Dispute jobs? Cities with the most Remote Debit Card Dispute job openings:
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Remote Debit Card Dispute jobs near you
Infographic showing various Remote Debit Card Dispute job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 4% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Disputes Specialist

Disputes Specialist

Mercury

Remote

$75K - $85K/yr

Other

Posted 10 days ago

Job description

Disputes Specialist

San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Mercury is building a banking* stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners' financial lives.

We're looking to hire a Disputes Specialist to deliver magical customer experiences all while balancing risk. As a Disputes Specialist, you will serve as a disputes subject matter expert by handling the intake, investigation, and resolution of card and ACH disputes. You'll work with our customers in order to make consistent and high quality risk-based decisions that directly impact Mercury and our customers.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In This Role, You Will:
  • Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases, as well as ACH disputes
  • Work with our partners and internal team members to review and assess information received from users to determine the validity of filed disputes from users
  • Manage a high-volume caseload within service level agreements and with critical attention to detail
  • Submit chargebacks to Mastercard on an as needed basis
  • Document rationale for risk decisions with supporting documentation
  • Meet performance targets across key quality and productivity metrics
  • Identify opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates
  • Maintain a positive user experience, while mitigating risks to Mercury
You Should:
  • Have 2–5+ years of experience in customer support or investigations, including direct customer interaction and/or escalation handling; dispute experience and familiarity with card scheme (such as Visa or Mastercard) chargeback rules are a plus
  • Have experience in banking, fintech, or other financial services
  • Have experience in managing customer-facing queues to support caseloads
  • Have experience with Zendesk or other similar CRM tools
  • Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
  • Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, debit cards and credit cards
  • Exercise empathy and understanding when communicating with customers
  • Communicate complicated concepts with efficiency and clarity
  • Be curious about the US banking system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $85,400 USD
  • US employees outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $68,300 - $76,900 USD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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