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Remote Cx Jobs in Texas (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value ...

Cisco

Senior Director, CX Product Management

Austin, TX · On-site +1

$231K - $241K/yr

San Jose, CA (preferred) | Austin, TX | RTP, NC | New Jersey Hybrid role or Remote considered Meet the Team Cisco's Customer Experience (CX) Offer & Services Product Management (CXOSPM) team is ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

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How much do remote cx jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote cx in Texas is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $26.88 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in Texas? The most popular types of Cx jobs in Texas are:
What are popular job titles related to Remote Cx jobs in Texas? For Remote Cx jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Texas look for? The top searched job categories for Remote Cx jobs in Texas are:
What cities in Texas are hiring for Remote Cx jobs? Cities in Texas with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Texas as of July 2026, with employment types broken down into 82% Full Time, 8% Part Time, 4% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,444 per year, or $22.3 per hour.

Engineering Manager - CX/CCaaS Platform (Remote)

Sangoma

Dallas, TX • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Engineering Manager - CX/CCaaS PlatformBuild It. Scale It. Own It.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellin, Colombia

Your Role

  • Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
  • Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
  • Guide architecture discussions, technical design reviews, and engineering best practices.
  • Participate in code reviews and provide technical leadership to engineers and technical leads.
  • Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
  • Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
  • Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
  • Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 5+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir would be fantastic.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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