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Remote Cx Jobs in Texas (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value ...

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Dallas, TX · On-site +1

$101K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Engineering Team Lead - CX/CCaaS Platform Build It. Scale It. Lead by Example. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions ...

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Austin, TX · On-site +1

$101K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Engineering Team Lead - CX/CCaaS Platform Build It. Scale It. Lead by Example. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions ...

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How much do remote cx jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote cx in Texas is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $26.88 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Texas?

The most popular types of Cx jobs in Texas are:

What are popular job titles related to Remote Cx jobs in Texas?

For Remote Cx jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Texas look for?

The top searched job categories for Remote Cx jobs in Texas are:

What cities in Texas are hiring for Remote Cx jobs?

Cities in Texas with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $46,444 per year, or $22.3 per hour.

CX Customer Advocacy Agent, San Marcos, TX

Framebridge

San Marcos, TX • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Framebridge rating

5.5

Company rating: 5.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title
CX Customer Advocacy Agent, San Marcos, TX
Job Description
Customer Advocacy Agent
Location: San Marcos, TX
Salary Information: $18.00/hr
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
As a Customer Advocacy Agent on the Customer Experience Team, you will be the voice of the customer - helping them move through their custom framing journey and ensuring our brand's reputation by addressing issues that arise during the manufacturing process. You are a problem-solver who is passionate about every customer receiving an exceptional experience at Framebridge. This role is an active, on-floor position in our Henderson Operations Studio, bridging the operations team and customers through email communication to ensure the 100% happiness guarantee.
This role reports to the Manager, Customer Advocacy.
As a Framebridge Team Member, You Will
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As Customer Advocacy Agent, You Will:
  • Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity.
  • Work across Customer Advocacy inboxes - using daily guidance to navigate queues, escalate when needed, and ensure no customer receives a delayed response.
  • Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX agents.
  • Serve as an active presence on the operations floor, bridging the operations team and customers to ensure the voice of the customer is represented at every step.
  • Collaborate with the operations team on high-priority orders - including fragile or high-value artwork, tight deadlines, and VIP customer requests.
  • Prepare and return unframed artwork to customers or retail locations in accordance with company standards.
  • Develop deep brand and product expertise to serve as a go-to resource for the operations team.
  • Attend bi-weekly 1:1s with the team lead and weekly team meetings to discuss workflow updates, strengths, areas for improvement, and new ideas.
  • Maintain a current understanding of changes within the company - including factory production procedures and CX organization updates.
  • During peak periods, flex into other channels as needed to maintain service levels and uphold our 100% happiness guarantee.

Who You Are:
  • 2+ years of experience in a customer service role.
  • Proactive, positive, and self-directed - you can take guidance and run with it independently.
  • Excellent verbal and written communication skills; you write with warmth, clarity, and professionalism.
  • A collaborative team player who thrives in a fast-paced, ever-changing environment.
  • Passionate about home, design, and the Framebridge mission - you genuinely care about the customer experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Benefits & Perks
  • Full medical, dental, and vision benefits
  • Generous retirement program - 401(k) and employer-funded pension plan
  • Parental leave and return program
  • Flexible Time Off and paid holidays
  • Framebridge employee Free Frame codes and discounts
  • Short-term disability and Life/AD&D Insurance
  • Employee Assistance Program (EAP)
  • Ongoing learning and development opportunities
  • Commuter benefits
  • Pet insurance
  • And more!

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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