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Remote Cx Jobs in Texas (NOW HIRING)

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Siena AI

While we've listed a few preferred locations, we're flexible as the role is remote. What matters ... Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them ...

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How much do remote cx jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote cx in Texas is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $26.88 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Texas?

The most popular types of Cx jobs in Texas are:

What are popular job titles related to Remote Cx jobs in Texas?

For Remote Cx jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Texas look for?

The top searched job categories for Remote Cx jobs in Texas are:

What cities in Texas are hiring for Remote Cx jobs?

Cities in Texas with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $46,444 per year, or $22.3 per hour.

Senior Project Manager - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
  • Ensure engagements are on time, on budget and exceed quality expectations
  • Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
  • Establish and maintain quality relationships between our clients, strategic partners and third party providers
  • Achieve profitability goals by providing high-quality and efficient delivery services
  • Conduct JAD sessions and document requirements for CX solutions

Requirements
  • 3+ years relevant experience managing projects related to contact centers, self service, and CX
  • Understand the end-to-end expectations for lift and shift projects and activities
  • Excellent written and oral communication skills
  • Excellent presentation skills
  • Understanding of system architecture
  • Expert in the use of MS Office and MS Project
  • Self service (voice and digital) application familiarity
  • Proven ability to work under pressure within a team and in isolation

Desired
  • Experience managing implementations of Genesys or cloud based contact center platforms
  • Top tier management consulting experience
  • Project Management Certification, e.g. PMI
  • Experience with Wrike
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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