Dallas, TX · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... chatbot automation. · Collaborate with business teams to automate workflows (lead management ...
Quick apply
Dallas, TX · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... chatbot automation. · Collaborate with business teams to automate workflows (lead management ...
By joining our talent community, you'll be first in line for flexible, remote projects in ... or chatbot responses for quality and relevance 💬 Create and test prompts to improve large ...
Quick apply
By joining our talent community, you'll be first in line for flexible, remote projects in ... or chatbot responses for quality and relevance 💬 Create and test prompts to improve large ...
Carrollton, TX · On-site +1
$95K - $119K/yr
Remote * Tuesday-Thursday: Onsite at our Reading, PA location Candidates outside the Reading, PA ... AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ...
Carrollton, TX · On-site +1
$95K - $119K/yr
Remote * Tuesday-Thursday: Onsite at our Reading, PA location Candidates outside the Reading, PA ... AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ...
Austin, TX · On-site +1
$115K - $135K/yr
This is a remote role based in the United States. As a core member of our Managed Services Practice ... Experience with natural language processing (NLP) and conversational AI, including chatbot ...
Austin, TX · On-site +1
$115K - $135K/yr
This is a remote role based in the United States. As a core member of our Managed Services Practice ... Experience with natural language processing (NLP) and conversational AI, including chatbot ...
Austin, TX · Remote
$115K - $135K/yr
This is a remote role based in the United States. As a core member of our Managed Services Practice ... Experience with natural language processing (NLP) and conversational AI, including chatbot ...
Austin, TX · Remote
$115K - $135K/yr
This is a remote role based in the United States. As a core member of our Managed Services Practice ... Experience with natural language processing (NLP) and conversational AI, including chatbot ...
Dallas, TX · On-site +1
$75K - $120K/yr
United States / remote or hybrid based on company policy Salary Range: $75,000-$120,000 base salary ... Hands-on experience with Intercom , Intercom Fin , or another AI chatbot / AI agent platform.
Dallas, TX · On-site +1
$75K - $120K/yr
United States / remote or hybrid based on company policy Salary Range: $75,000-$120,000 base salary ... Hands-on experience with Intercom , Intercom Fin , or another AI chatbot / AI agent platform.
| Aspect | Remote Chatbot Manager | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Experience in AI, chatbot platforms, and project management | Customer service skills, communication, and problem-solving |
| Work Environment | Oversees chatbot development and deployment, collaborates with tech teams | Handles customer inquiries via chat, email, or phone |
| Industry Usage | Tech, e-commerce, and service industries | Retail, telecom, and service sectors |
| Search & Comparison Intent | Understanding chatbot management roles and responsibilities | Customer support roles and daily tasks |
The Remote Chatbot Manager focuses on overseeing chatbot development, deployment, and optimization, often working with technical teams. In contrast, the Remote Customer Support Specialist directly interacts with customers to resolve issues. Both roles are vital in customer engagement but differ in responsibilities, skills, and work environment.
$60 - $65/hr
Contractor
Posted 29 days ago
Job Title: AWS Connect Developer
Location : Remote
Compensation : 50-60$/Hr on C2C/1099
Work Authorization: H1B, GC, USC
Overview
We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
Key Responsibilities
· Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
· Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
· Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
· Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
· Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
· Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
· Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
· Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
· Troubleshoot issues, optimize integrations, and deliver continuous improvements.
Required Qualifications
· 5–8 years of software development experience, including 2+ years in Amazon Connect development.
· Strong Node.js development skills (backend services, APIs, integrations).
· Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
· Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
· Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent).
· Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
· Solid understanding of IAM security, role-based access, and compliance requirements.
· Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch.
Preferred Skills
· Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
· Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
· Background in contact center technologies such as Avaya, Genesys, or Twilio
