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Remote Cx Designer Jobs (NOW HIRING)

Anaqua

Client Consultant, IP Services, CX (1495)

MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or fully remote work model * Medical, dental, vision, life, and pet insurance * 401(k) with ... designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today ...

Enterpret

Lead Brand Designer

New York, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote About Enterpret Enterpret turns unstructured customer feedback into a structured, queryable ... Product, CX, and all customer-facing teams can make decisions grounded in what customers are ...

S R INTERNATIONAL INC

Lead AI Engineer

Columbus, OH · Remote

$104K - $138K/yr

Remote (Ohio) Duration: Long-term Contract Interview: Microsoft Teams Position Overview The State ... CX Agent Studio * Dialogflow CX * Google CCAI Services * 2+ years of experience building Enterprise ...

New

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements • Experience with infrastructure-as-code (Terraform), CI/CD, and containerization ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

  • Medical

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Remote Cx Designer information

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How much do remote cx designer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote cx designer in the United States is $49.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $62.02 per hour, depending on experience, location, and employer.

How does a Remote CX Designer effectively collaborate with cross-functional teams?

As a Remote CX Designer, you'll regularly collaborate with teams such as product management, engineering, marketing, and customer support. Effective communication is key—most organizations rely on collaboration tools like Slack, Zoom, and Miro to facilitate discussions, workshops, and design reviews. Expect to participate in virtual brainstorming sessions, provide feedback asynchronously, and share prototypes for stakeholder input. Building strong relationships and being proactive in communication help ensure your design insights are integrated throughout the customer experience process, even when working from different locations.

What is a Remote CX Designer?

A Remote CX (Customer Experience) Designer is a professional who specializes in crafting seamless and positive interactions for customers with a company's products or services, all while working from a remote location. They use research, user feedback, and design principles to enhance every touchpoint in the customer journey. Remote CX Designers collaborate with cross-functional teams through digital tools, ensuring that customer needs are met efficiently and effectively regardless of where they are based. This role requires strong communication skills, empathy, and a deep understanding of customer behavior.

What is the difference between Remote Cx Designer vs Remote UX Designer?

AspectRemote Cx DesignerRemote UX Designer
CredentialsTypically requires a background in customer experience, design, or related certificationsUsually requires a degree or certification in UX, UI, or related fields
Work EnvironmentFocuses on customer interactions, service design, and experience optimizationFocuses on user interface, usability, and overall user experience design
Industry UsageCommon in customer service, retail, and service industriesPrevalent in tech, software, and digital product companies

While both roles involve designing experiences, Remote Cx Designers focus on enhancing customer interactions and service processes, whereas Remote UX Designers concentrate on creating intuitive user interfaces and digital experiences. Understanding these differences helps employers and candidates align expectations and skills for each role.

What are the key skills and qualifications needed to thrive as a Remote CX Designer?

To thrive as a Remote CX Designer, you need expertise in user experience (UX) and customer journey mapping, typically supported by a degree in design or a related field and a strong portfolio. Familiarity with design tools like Figma, Sketch, and analytics platforms such as Google Analytics or Hotjar is usually required. Excellent communication, collaboration, and problem-solving abilities help you effectively gather user insights and present solutions across distributed teams. These skills ensure the creation of seamless, user-centered experiences that drive customer satisfaction and business success in a remote work environment.
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Remote Cx Designer jobs near you
Infographic showing various Remote Cx Designer job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $103,112 per year, or $49.6 per hour.

Amazon Connect CX and Platform Specialist, Senior Consultant

TTEC Digital

Austin, TX • Remote

$105K - $160K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

The TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date.

TTEC Digital is seeking an Amazon Connect CX and Platform Specialist, Senior Consultant to join our team. This is a remote role based in the US.  As a key member of our delivery teams, the Amazon Connect CX and Platform Specialist designs, configures, and supports AI-enabled contact center experiences in Amazon Connect. This role turns customer experience requirements into working Amazon Connect capabilities across contact flows, Lex orchestration, voice and chat journeys, Agent Workspace, Contact Lens, routing, queue operations, reporting, and external system integrations. The ideal candidate is hands-on with Amazon Connect and comfortable working at the boundary of traditional CCaaS, conversational AI, and agent-assist capabilities.

What you'll be doing:
  • Design and configure Amazon Connect contact flows, including self-service IVR, authentication branches, error and retry handling, DTMF fallback paths, transfers, routing logic, and escalation patterns.
  • Build natural language IVR and AI-integrated contact flow experiences using NLU-based intent routing, confidence-driven escalation, and Amazon Lex orchestration within Amazon Connect.
  • Implement omnichannel customer experiences across voice and chat, including channel-specific response design and seamless handoff to live agents.
  • Configure and optimize Amazon Connect Agent Workspace capabilities, including screen pops, Amazon Q in Connect, real-time knowledge suggestions, and agent-assist context passed from customer interactions.
  • Configure Contact Lens capabilities such as transcription, sentiment analysis, compliance keyword detection, auto-summarization, and after-call work automation where appropriate for the client solution.
  • Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
  • Integrate Amazon Connect with external systems using SaaS APIs, CRM screen pops, analytics platforms, and data lake patterns needed to support reporting and operational visibility.
  • Partner with conversational designers, GenAI specialists, business stakeholders, and engineering teams to ensure platform build, customer journeys, AI integrations, and operational reporting align to the solution design.
Skills and experience you bring:
  • Hands-on Amazon Connect experience, including Contact Flows, Agent Workspace, Contact Lens, reporting, queue configuration, routing, and supervisor capabilities.
  • Experience building self-service IVR flows and AI-integrated customer journeys in Amazon Connect.
  • Experience with Amazon Lex or comparable NLU/intent-routing patterns in a contact center environment.
  • Experience integrating Amazon Connect with external systems, including CRM screen pops, SaaS APIs, and external analytics platforms.
  • Understanding of operational CCaaS concepts such as queue management, routing strategy, agent performance metrics, supervisor workflows, escalation paths, and reporting.
  • Ability to work from incomplete or high-level business requirements and translate them into practical Amazon Connect platform designs and implementation tasks.
  • Functional understanding of agile delivery methods and experience collaborating with project managers, business analysts, developers, architects, and client stakeholders.
  • Comfort working where traditional CCaaS capabilities intersect with AI-driven customer and agent experiences.
Preferred experience:
  • Experience with Connect AI Agents, Amazon Q in Connect, NLX, ACXD, or other AI-enabled contact center capabilities.
  • Experience in financial services, healthcare, public sector, or another regulated industry.
  • Experience with bilingual or multilingual journey design.
  • Experience with data lake configuration, contact center analytics, or external reporting integrations.
  • Experience supporting production readiness, operational handoff, and post-launch optimization for Amazon Connect implementations.
$105,000 - $160,000 a year
#LI-BN1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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