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Remote Cx Designer Jobs (NOW HIRING)

Anaqua

Client Consultant, IP Services, CX (1495)

MI · Remote

Hybrid or fully remote work model * Medical, dental, vision, life, and pet insurance * 401(k) with ... designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today ...

Enterpret

Lead Brand Designer

New York, NY · On-site +1

Remote About Enterpret Enterpret turns unstructured customer feedback into a structured, queryable ... Product, CX, and all customer-facing teams can make decisions grounded in what customers are ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements • Experience with infrastructure-as-code (Terraform), CI/CD, and containerization ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

... technical designs * Define and drive the technical roadmap for contact center and CX platforms ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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How much do remote cx designer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote cx designer in the United States is $49.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $62.02 per hour, depending on experience, location, and employer.

What is a Remote CX Designer?

A Remote CX (Customer Experience) Designer is a professional who specializes in crafting seamless and positive interactions for customers with a company's products or services, all while working from a remote location. They use research, user feedback, and design principles to enhance every touchpoint in the customer journey. Remote CX Designers collaborate with cross-functional teams through digital tools, ensuring that customer needs are met efficiently and effectively regardless of where they are based. This role requires strong communication skills, empathy, and a deep understanding of customer behavior.

What are the key skills and qualifications needed to thrive as a Remote CX Designer?

To thrive as a Remote CX Designer, you need expertise in user experience (UX) and customer journey mapping, typically supported by a degree in design or a related field and a strong portfolio. Familiarity with design tools like Figma, Sketch, and analytics platforms such as Google Analytics or Hotjar is usually required. Excellent communication, collaboration, and problem-solving abilities help you effectively gather user insights and present solutions across distributed teams. These skills ensure the creation of seamless, user-centered experiences that drive customer satisfaction and business success in a remote work environment.

How does a Remote CX Designer effectively collaborate with cross-functional teams?

As a Remote CX Designer, you'll regularly collaborate with teams such as product management, engineering, marketing, and customer support. Effective communication is key—most organizations rely on collaboration tools like Slack, Zoom, and Miro to facilitate discussions, workshops, and design reviews. Expect to participate in virtual brainstorming sessions, provide feedback asynchronously, and share prototypes for stakeholder input. Building strong relationships and being proactive in communication help ensure your design insights are integrated throughout the customer experience process, even when working from different locations.

What is the difference between Remote Cx Designer vs Remote UX Designer?

AspectRemote Cx DesignerRemote UX Designer
CredentialsTypically requires a background in customer experience, design, or related certificationsUsually requires a degree or certification in UX, UI, or related fields
Work EnvironmentFocuses on customer interactions, service design, and experience optimizationFocuses on user interface, usability, and overall user experience design
Industry UsageCommon in customer service, retail, and service industriesPrevalent in tech, software, and digital product companies

While both roles involve designing experiences, Remote Cx Designers focus on enhancing customer interactions and service processes, whereas Remote UX Designers concentrate on creating intuitive user interfaces and digital experiences. Understanding these differences helps employers and candidates align expectations and skills for each role.

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Remote Cx Designer jobs near you
Infographic showing various Remote Cx Designer job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,112 per year, or $49.6 per hour.

Senior Solutions Engineer (Enterprise CX & NPS) - Remote

CustomerGauge

Boston, MA • On-site, Remote

$60 - $77.50/hr

Full-time

Re-posted yesterday

Job description

About CustomerGauge
CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world's most recognized brands across manufacturing, distribution, technology, and professional services.
The Role
We're looking for a seasoned Technical Presales professional to serve as CustomerGauge's trusted advisor to midmarket and enterprise prospects and customers across North America. This is fundamentally a presales role: you'll own the technical side of complex, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets CustomerGauge apart from the competition.
You'll also carry ongoing responsibility for a portfolio of strategic accounts after close, ensuring customers continue to realize value and grow their investment over time. But your primary identity here is as a technical trusted advisor who wins deals; account management is how you extend and deepen those relationships, while developing your understanding of how we make customers successful; it's not a separate job.
You'll report to the CRO, with a dotted line to the Director of Strategic Account Management.
What You'll Do
Presales Consultant
  • Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer
  • Own the technical side of sales cycles, leading discovery, solution architecture, proof-of-concept engagements, and executive presentations
  • Partner closely with the sales team to shape and accelerate deals from a technical and domain standpoint, positioning CustomerGauge as the clear, credible choice
  • Translate complex business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
  • Help respond to RFPs and security questionnaires; lead technical deep-dives with IT, data, and operations stakeholders
  • Engage at all levels of the prospect organization, from IT architects and program owners to the C-suite, with equal fluency

Strategic Account Management
  • Transition closed accounts into long-term managed relationships and own the commercial relationship: renewals, upsells, and multi-year expansions
  • Serve as the ongoing trusted advisor for a portfolio of strategic accounts, the person customers call when they need guidance
  • Build and maintain executive-level relationships while staying connected to day-to-day program owners and champions
  • Run executive business reviews that connect CustomerGauge outcomes to customer revenue, retention, and loyalty metrics
  • Identify and manage risk proactively: surface churn signals early and build mitigation plans
  • Collaborate with CustomerGauge services and executives to deliver win-win outcomes across the customer organization
  • Represent the voice of the customer internally to influence product direction and roadmap priorities

What We're Looking For
  • 10+ years of experience in technical presales, with additional account management or customer success responsibility, ideally in B2B SaaS
  • Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus; experience with Voice of the Customer (VoC) program design and implementation
  • Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
  • Demonstrated track record as a technical trusted advisor: prospects and customers seek your counsel on architecture, program design, and strategy
  • Experience managing strategic accounts post-close: renewals, expansions, and executive relationships
  • Comfortable owning commercial conversations and negotiating contracts
  • Strong executive presence; equally effective in a technical deep-dive and a C-suite business review
  • Exceptional communication and presentation skills; you make the complex feel simple
  • Bachelor's degree required

Nice to Have
  • Background in industries where CustomerGauge has strong presence: manufacturing, distribution, or enterprise technology
  • Familiarity with Salesforce or similar CRM

Location
This role is remote, and we're ideally looking for someone based in Massachusetts, particularly Greater Boston. Proximity to a strong enterprise technology ecosystem and a concentration of CustomerGauge customers and prospects in the region makes Massachusetts the sweet spot for this role. Occasional travel is required to customer sites across North America and to our Amsterdam HQ.

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