Remote Cx Designer Jobs in Michigan (NOW HIRING)

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The desired candidate will be a vital part of the Global IT team with a proven track record of managing and driving to completion complex efforts. The candidate will be responsible for liaising between IT and the business stakeholders between the Global Services and the Systems Integration (SI) teams. S/he will work closely with counterparts to identify IT solutions in business functional areas and will help businesses implement technology solutions in a cost-effective way. The role will involve interacting with diverse teams and groups to understand and provide innovative solutions to how Services are created, maintained and how systems/solutions are delivered and deployed to our customers.S/he is expected to understand the requirements that form a product or solution and work on transforming those needs into project plans, proactively manage risks/issues, maintain compliance with project management processes, independently maintain project documentation, and drive follow-up on open actions, all while having an eye for the details. A person who is passionate about improving business processes, and helping our business partners envision the future & how we enable it.
Scope of Responsibilities/Expectations:

• Accountability with managing the relationship with the Global Services and the SI team with the possibility of facing off to other business functions as part of knowledge cross-pollination and delivering on all Say-Do onboarding commitments

• Work with business partners across all business functional areas to understand their requirements and develop creative solutions

• Understand the various business group organizations and objectives to drive valued outcomes

• Partnering with business leads to understanding the demand, determining creative solution designs, and driving dialogue on streamlining solutions within guard rails.

• Partnering with business leads during the journey to migrate on-prem Oracle deployments to Fusion cloud

• Partnering with the business leads to ensure tool utilization and solution standardization with our Project Management Platform

• Partner with the CX team to build the simplest experiences for the solutions built

• Determine the objectives of an assignment, and exercise judgment in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes

• Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments. Work through issues and challenges to complete tasks on time and on budget.

• Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation.

• Interact closely with other IT product owners to manage any changes & ensure standardization and adoption of solutions

• Support real-time operational systems through leadership and guidance on resolving complex development and technical issues

• Implement engagement review and quality assurance procedures as measured by goals and business satisfaction.

• Create a collaborative environment that allows the team and stakeholders to interact closely

• Identify, define, and enable managed delivery metrics and reporting

• Own a clear and compelling vision of how we support Services and the SI areas

• Ensure alignment with business objectives and finding exponential breakthroughs

• Responsible for maximizing the value of the product & monitor adoption

• Responsible for continuous maintenance of the product backlog

• Accountable for prioritization of features with your business product partner

Behavioral Characteristics & Skills

• Executive Communication:Exceptional oral and written communication skills with the ability to influence both technical and non-technical audiences at functional and executive levels.

• Decisive Problem Solver:A proactive enthusiast for identifying challenges and acting decisively to recommend sound, analytical decisions.

• Collaborative Leadership:A strong team player dedicated to fostering a positive, high-energy environment for the project team and external partners.

• Agile Proficiency:Extensive experience with Agile methodologies for high-velocity project delivery.

• Analytical Rigor:The ability to perceive complex problems, develop viable alternatives, and drive measurable business outcomes.

• Professionalism & Integrity:A high degree of professionalism with the ability to handle confidential and sensitive information appropriately.

Target Base Salary Range:$170,000 USD - $190,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note:This position is remote, but candidates capable of a Chicago hybrid schedule (1-2 days per week) are preferred.

#LI-MP2
#LI-REMOTE

• Bachelors degree with 10+ years of professional work experience in IT

• AND 5+ years of Product Owner experience with technical background of systems & platforms

• AND 5+ years of Oracle ERP experience

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.