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Remote Customer Support Jobs (NOW HIRING)

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Provide remote customer support and training on software to end users, business partners, and internal teams * Support customers via phone, email, CRM/ticketing systems, and remote sessions

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Provide remote customer support and training on software to end users, business partners, and internal teams * Support customers via phone, email, CRM/ticketing systems, and remote sessions

E2 Tech

Remote only position Core Qualifications: * Bachelors or equivalent experience * Desired but not required, at least 2 years experience providing customer support * Up to date consumer knowledge about ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

This position will be fully remote located within the United States. Responsibilities * Serve as the primary "front door" for VA Data Modernization customer support, ensuring a smooth and responsive ...

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Remote Customer Support information

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How much do remote customer support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
More about Remote Customer Support jobs
What cities are hiring for Remote Customer Support jobs? Cities with the most Remote Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Remote Customer Support jobs? States with the most job openings for Remote Customer Support jobs include:
What job categories do people searching Remote Customer Support jobs look for? The top searched job categories for Remote Customer Support jobs are:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Customer Support Specialist

Customer Support Specialist

Argus Medical Management, LLC

Anaheim, CA • Remote

$24 - $26/hr

Full-time

Posted 18 days ago

Job description

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

The Role

We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users, including U.S. Veterans.

This role supports users across their full lifecycle, from pre-boarding and onboarding through daily device use, ensuring connected medical devices and software platforms remain functional, secure, and easy to use. The position requires participation in a rotating schedule aligned to Eastern Time (ET) to meet contractual coverage requirements.

Required Coverage Windows (Eastern Time)

  • Monday – Friday: 7:00 AM – 9:00 PM
  • Saturday, Sunday & Federal Holidays: 2:00 PM – 6:00 PM
  • Must be willing to work rotating shifts, weekends, and federal holidays aligned to ET coverage

Essential Job Functions

Customer Support & First Touch Resolution

  • Staff the remote Customer Call Center to ensure appropriate coverage while consistently applying and improving First Touch Resolution (FTR) practices
  • Provide front-line troubleshooting support for DrKumo's ecosystem, including connected medical devices, cellular connectivity, and software platforms
  • Diagnose and resolve device connectivity issues, pairing errors, and software navigation problems
  • Guide users through proper device setup and usage to ensure accurate data transmission

Help Desk Operations & Documentation

  • Record, track, and document all support interactions accurately in the ticketing system, including bilingual support notes
  • Keep users informed of the status of unresolved issues through timely updates and follow-ups
  • Escalate unresolved technical or clinical issues to Engineering or Care Management teams in accordance with defined escalation protocols
  • Conduct inbound and outbound calls, including welcome calls for newly enrolled users

Onboarding, Training & Knowledge Management

  • Perform remote virtual walkthroughs to support pre-boarding and onboarding
  • Assist clinical staff with provider portal navigation and end-users with in-home device setup
  • Translate complex technical processes into clear, step-by-step instructions for non-technical users
  • Maintain and improve technical knowledge of DrKumo hardware and software solutions over time

Collaboration, Compliance & Quality

  • Develop and maintain strong working relationships with Patient Services, Engineering, Development, and other internal teams
  • Work in accordance with Quality System requirements and all Corporate and Departmental policies and procedures
  • Demonstrate knowledge of applicable laws, regulations, and policies, including patient privacy and data security protections
  • Adhere to rotating schedules to ensure coverage during required contract hours

Qualifications

  • 5+ years of call center experience supporting telehealth and remote patient populations, preferred.
  • Bilingual proficiency in English and Spanish (verbal and written)
  • Experience supporting SaaS platforms and connected hardware devices
  • Prior inbound and outbound technical support experience
  • Strong technical documentation and written communication skills
  • Comfortable conducting remote walkthroughs and user training sessions
  • Experience in healthcare, telehealth, or other regulated environments
  • Familiarity with call center operations, ticketing systems, and escalation workflows

Job Type: Full-time, Direct Hire

Pay: $24-26 per hour

Hours: Mon-Fri with rotating weekends and holidays, 40 hours per week

DrKumo is an Equal Opportunity Employer.

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers