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Remote Customer Support Jobs in Calgary, AB (NOW HIRING)

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

EventMobi

Event Success Manager - Canada Remote

Calgary, AB · Remote

CA$65K - CA$80K/yr

Previous experience supporting customer onboarding for technical products or SaaS platforms WHAT ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...

Wing Assistant

GTM Sales

Calgary, AB · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Calgary, AB

Remote Customer Support information

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Calgary, AB? For Remote Customer Support jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Calgary, AB look for? The top searched job categories for Remote Customer Support jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Customer Support jobs? Cities near Calgary, AB with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Specialist - Calgary, BC

Fullscript

Calgary, AB • Remote

CA$44K/yr

Full-time

Retirement, PTO

Posted 18 days ago

Job description

About Fullscript
  

We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

  

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

  

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

  

This is your invitation.

  
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
The Opportunity

We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.

  • Customer Service Enthusiast - You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships.

  • Detail Oriented - You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries.

  • Relationship Cultivator - You have a high degree of empathy and excellent interpersonal skills.

  • Tech Curious - You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools.

What you'll do

  • Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.

  • Troubleshoot issues and recommend or explain product and service features that best meet the customer's needs.

  • Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.

  • Build sustainable relationships through open and interactive communication.

  • Collaborate with your team to devise new strategies to surprise and delight our customers.

  • Coordinate with your team to ensure support coverage during all business hours.

  • Identify trends in issues and feedback and report them to your supervisor.

  • Be a champion of our brand and uphold our commitment to customer satisfaction.

What you bring to the table

  • A passion for customer satisfaction and a naturally engaging personality.

  • Ability to multi-task and manage all customer service platforms.

  • A strong commitment to excellence in all you do!

  • Exceptional verbal and written communication skills.

  • Strong organizational skills and the ability to manage information from various sources simultaneously.

  • An adaptable nature, ready to embrace change and tackle new challenges.

  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.

  • Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.

  • Experience with Gladly and other SaaS productivity tools would be a bonus.

  • Basic understanding of frontend or backend development.

  • Knowledge or interest in integrative health or any wellness certifications would be advantageous.

What we can offer you
 
  • Salary: $44k CAD
  • Room to make up to 6k CAD in bonuses annually
  • Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
  • Flexible PTO and competitive pay, because work-life balance matters
  • RRSP/401k match and stock options to invest in your future
  • Premium benefits package with customizable coverage, paramedical services, and an HSA.
  • Fullscript discounts to save on high-quality wellness products 
  • Continuous learning opportunities to grow your skills and career
  

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The pay shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript's total rewards package.

  

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript
  

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply
  

We're grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we're not able to respond to phone or email inquiries about application status. If there's a match, our team will reach out directly.

  

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

  

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

  

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

  
Learn More
  
www.fullscript.com
  
@fullscriptHQ on instagram
  
@fullscript on YouTube
  
FullScript on LinkedIn
  
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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