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Director Customer Support Jobs in Calgary, AB (NOW HIRING)

Aerotek

Customer Support Associate

Burnaby, BC

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...

Avmax

Mechanical Engineering Co-op Student

Calgary, AB · On-site

... customer support for aircraft. * Any other duties may be assigned from time to time by the Director of Engineering. Qualifications * Adherence to company policies. * Ability to follow direction and ...

Plum Gas Solutions

Director of Operations

Calgary, AB · On-site

$150K - $180K/hr

... customer demand. • Support the Vice President - Operations in managing Canadian operational ... direct, hands-on field service support as needed. Required Education and Experience • Bachelor ...

FCT

Director, National Underwriting

Calgary, AB

Join us as we continue to do exciting work and make a big impact on our colleagues, customers and ... As a national subject matter expert, the Director, National Underwriting supports all business ...

Theuniversityunion

Sales & Marketing Director

Calgary, AB · On-site

$100 - $160/hr

Maintain accurate and real-time CRM documentation including next steps, objections, and close ... Support the Community Leadership Team in all aspects of their work including creating reports ...

RPMGlobal

Sales Director - North America

Calgary, AB · On-site

Identify new market opportunities, customer segments and emerging industry trends. * Lead, mentor ... Recruit, onboard and support sales professionals to maximise performance and engagement. * Maintain ...

New

RPMGlobal

Sales Director - North America

Calgary, AB

Identify new market opportunities, customer segments and emerging industry trends. * Lead, mentor ... Recruit, onboard and support sales professionals to maximise performance and engagement. * Maintain ...

Graham

E&I Operations Director

Calgary, AB · On-site

The Operations Director will build organizational capability, establish market presence, and ... Availability to support critical project activities, turnarounds, and major customer initiatives as ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Calgary, AB

Director Customer Support information

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Calgary, AB?

The most popular types of Customer Support jobs in Calgary, AB are:

What are popular job titles related to Director Customer Support jobs in Calgary, AB?

For Director Customer Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Calgary, AB look for?

The top searched job categories for Director Customer Support jobs in Calgary, AB are:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Customer Support Associate

Burnaby, BC

Aerotek
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Aerotekexternal

Full-time

Posted 22 days ago

Job description

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

 

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively interviewing and hiring for Customer Support Associates to join our team! 

Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up. 


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About Aerotek

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We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our "people are everything" spirit to the test as your career continues to grow.

Industry

Recruiting and staffing services and travel arrangement services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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