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Weekend Chat Support Jobs in Calgary, AB (NOW HIRING)

myHSA

Customer Support Representative

Calgary, AB · Hybrid

Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... Respond to inquiries via Intercom chat and email related to account access, claims, plan details ...

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... Respond to inquiries via Intercom chat and email related to account access, claims, plan details ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Occasional evening or weekend work may be required for critical support or project-related tasks ... chat with our CEO - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Occasional evening or weekend work may be required for critical support or project-related tasks ... chat with our CEO -- to make sure we're the right fit for each other. 6. Start your dream job at ...

Fullscript

Technical Support Specialist

Calgary, AB · On-site +1

CA$70K - CA$80K/yr

The Opportunity Technical Support Specialists serve as the operational bridge between customer-facing teams and Engineering. This role is responsible for validating, reproducing, documenting, and ...

Pursuitcollection

Global Reservations Agent

Calgary, AB · On-site

CA$18.50/hr

Deliver exceptional service across phone, email, and chat * Identifyopportunities to enhance the ... Ability to work flexible shifts (including evenings, weekends, and holidays) * To honour our ...

Pursuitcollection

Global Reservations Agent

Calgary, AB · On-site

CA$18.50/hr

Deliver exceptional service across phone, email, and chat * Identifyopportunities to enhance the ... Ability to work flexible shifts (including evenings, weekends, and holidays) * To honour our ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Calgary, AB

Weekend Chat Support information

See Calgary, AB salary details

$8

$18

$35

How much do weekend chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for weekend chat support in Calgary, AB is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.15 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Calgary, AB?

The most popular types of Chat Support jobs in Calgary, AB are:

What are popular job titles related to Weekend Chat Support jobs in Calgary, AB?

For Weekend Chat Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Calgary, AB look for?

The top searched job categories for Weekend Chat Support jobs in Calgary, AB are:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $39,410 per year, or $18.9 per hour.

Customer Support Representative

Calgary, AB • Hybrid

myHSA
See more jobs at myHSAexternal

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Support Representative


The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efcient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities

  • Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
  • Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment
  • Ensure quick and accurate support while maintaining a high standard of tone and professionalism
  • Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
  • Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
  • Use discretion to escalate complex or high-stakes issues to the correct contacts
  • Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
  • Participate in team discussions and process improvement initiatives
  • Stay up to date on platform changes, updates to plan rules, and frequently asked questions
  • Maintain a high standard for security and policy as this role deals with private and sensitive information


Skills & Qualications

  • 1-3 years of customer service or customer support experience
  • Strong written communication skills with a friendly, solution-oriented tone
  • Comfortable working in a live chat, high-volume environment with competing priorities
  • Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
  • Familiarity with Intercom or other chat-based customer support tools is considered an asset
  • Comfortable working collaboratively across teams

What You'll Gain

As part of a growing benefits platform, you'll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.

We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You'll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.

Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.

How to Apply

Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.

  • Submit an up-to-date resume that highlights the skills and experience we are looking for
  • Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it

Apply