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Remote Customer Service Jobs in Rochester, NY (NOW HIRING)

Kiongroup

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

Kiongroup

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

University of Rochester

Clm Resolution Rep III

Rochester, NY · Remote

$19.62 - $26.49/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... customer service skills * Preferred: Strong working knowledge of the professional billing software ...

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All JobsRemote Customer Service JobsRemote Customer Service Jobs in Rochester, NY

Remote Customer Service information

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How much do remote customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote customer service in Rochester, NY is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

How can I make 2000 a week working from home?

Remote customer service roles typically pay between $10 and $20 per hour, making it challenging to earn $2000 weekly without extensive hours or higher-paying positions. To reach that income level, you may need to work multiple shifts, gain specialized skills, or seek roles with higher pay rates such as technical support or sales, often requiring experience and strong communication skills.

What is the easiest remote job to get into?

Remote customer service positions are often considered among the easiest remote jobs to enter because they typically require minimal prior experience, basic communication skills, and familiarity with customer support tools. Many companies hire for these roles with short training periods and do not require specialized certifications.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

How to make $1000 a week remote?

Remote customer service roles typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing income can involve taking on multiple shifts, improving skills to qualify for higher-paying positions, or seeking roles with performance bonuses or commissions.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

How much does Amazon pay for remote customer service?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work independently in a virtual environment.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service jobs in Rochester, NY? For Remote Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service jobs? Cities near Rochester, NY with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rochester, NY as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,837 per year, or $18.2 per hour.

Service Specialist

Kiongroup

Henrietta, NY • On-site, Remote

$65K - $140K/yr

Full-time

Posted 28 days ago

Job description

The Service Specialist will work with Lifecycle Solutions and Services team, Sales and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered including: Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc. related to Dematic and non-Dematic equipment using established estimating tools, processes and automation. Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality. This employee can be based near any Dematic location in the USA.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be$65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

  • Completes estimates and proposals for services
  • Coordinates with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
  • Performs reviews of service requests which may also include customers' standards specification and other documentation to determine requirements
  • Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
  • Help generate the scope of work for services affecting our existing customers
  • Provide assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
  • Prepares weekly status reports on all project activities
  • Performs full range of standard work for the professional field
  • Refers complex, unusual problems to others
  • Provide general guidance or training to support and/or professional staff
  • Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
  • Travel 10% to customer sites/Dematic locations
  • This role requires flexibility to work remotely as needed based on business demands.

What We are Looking For:

  • BS/BA in related discipline preferred or advanced degree
  • 2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
  • Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
  • Salesforce / SAP / AutoCAD / Maestro experience is preferred
  • Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
  • Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
  • Demonstrates knowledge of organization's business practices and issues

Apply